I do not know about the customer service right now but I went through their site and did move around a little. It's impressive to see that they have 57 bitcoins game providers which is a very good thing. They have like 2600 slot games according to them , this is honestly good if something like that is there. But then again you did say that their customer support service is not working properly then I do think that they have to work on that before anything else since for me I would only choose a casino where the customer support team is not only active 24*7 but also have good reviews. I did play the rocket game but not on this particular casino and it's honestly a lot of fun. There are so many small games that I wanna try there.
if the game came from top providers you can assure that it was still fair but if not i wont easily trust it and i will prefer the old provably fair games that they have but if players will react and request the original games maybe they will return it back .
comunicating with their support wont that been hard if the live chat is not broken but we can also request to fixed it and they must approved it because live chat is important on every casinos .
i feel confident playing in a casino if i know that i can easily contact the support because problems are unexpected to happen
Yes honestly I did bother the casino live chat agents a lot for small small doubts , it might have been minor but they did reply instantly which was legit so good. Therefore I do believe they have to bring back the option! Then only players would go back.