Don't they have a mobile application? Perhaps you could try using it to see how it goes
There's a very good chance the mobile wallet will also not help, since it should be receiving/showing data from the same source.
From what I've read so far, occasionally it shows the correct amount but most users can't spend it...
- AFAIK, their mobile app comes with more bugs.
I am now using Exodus wallet I'm using both but between the two Exodus has not given me this kind of concern, well not yet.
I just finished checking Exodus quickly
[former user] and it looks like it still lacks some features in comparison to Electrum
[suggested by GbitG and Findingnemo].
- You might want to consider switching while it's still early [Exodus is okay-ish].
If you want to transfer your Bitcoin or in Exodus wallet is fine, choose SegWit wallet address because you can completely modify the fees as you want.
Based on a quick observation, I think Legacy addresses can also use their custom fee feature.