Bitcasino blocked account, verify passed.

[BitcoinHunt3r]

Hello, still any respone, Bitcasino forum support can u help me? Btc goes up and i cant get money.

First try making a comment on this thread  https://bitcointalk.org/index.php?topic=4541166.0
Say that your account is blocked and has a balance of 1.6 BTC  they will respond faster there because if they don't, other users will think negatively about their service
you have a balance of more than 1 BTC there so I think here the problem is they investigate whether you are cheating or not

Seriously? will it need to investigate the account this long if its cheating or not? I mean, the investigation can be done in less than 24 hours, and OP has already complied with the requirements I think there is no reason for them to hold the balance.

If its considered big and needs investigation, so this site does not usually have high rollers?

As I said  bitcasino team has confirmed it above, I've seen cases like this before on the Fortunejack website so I'm guessing the same has happened to Andre222
This user won 8 BTC on Bitcasino and I don't see any problem there https://www.youtube.com/watch?v=8UmX1_uoixo
If all according to the procedure Andre222 will get the money

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[Andre222]

As I said  bitcasino team has confirmed it above, I've seen cases like this before on the Fortunejack website so I'm guessing the same has happened to Andre222
This user won 8 BTC on Bitcasino and I don't see any problem there https://www.youtube.com/watch?v=8UmX1_uoixo
If all according to the procedure Andre222 will get the money


Yes, but why it take weeks? I cant inderstand why they cant reply me ? I start think its scam.

[Bttzed03]

~
Yes, but why it take weeks? I cant inderstand why they cant reply me ? I start think its scam.

From the precious cases I have seen, your account will also be checked if you violated the following:

• Money laundering
• Multi-accounting
• Playing from prohibited jurisdictions
• Using false documents (related to no. 3)

They cannot send you a reply until they are done. If everything is clear, you'll get a response and your payment.

[Andre222]

~
Yes, but why it take weeks? I cant inderstand why they cant reply me ? I start think its scam.

From the precious cases I have seen, your account will also be checked if you violated the following:

• Money laundering
• Multi-accounting
• Playing from prohibited jurisdictions
• Using false documents (related to no. 3)

They cannot send you a reply until they are done. If everything is clear, you'll get a response and your payment.

Im okey, but 10+ days? How much need wait for check? Weeks ? Months? Why cant answer on email?

[masulum]

Im okey, but 10+ days? How much need wait for check? Weeks ? Months? Why cant answer on email?

I think they need to follow their procedure first, because they are not just serving 1 member, so they maybe need time to re-check. So, you just need to sit and keep positive thinking. You will got your BTC as far as you are not a cheater. Bitcoincasino always solve user problems and transparent to give any update about the process. so please wait till the next info from them, if after 2 weeks doesn't have any respond, you can follow up them.

[Natalim]

Hello, still any respone, Bitcasino forum support can u help me? Btc goes up and i cant get money.

First try making a comment on this thread  https://bitcointalk.org/index.php?topic=4541166.0
Say that your account is blocked and has a balance of 1.6 BTC  they will respond faster there because if they don't, other users will think negatively about their service
you have a balance of more than 1 BTC there so I think here the problem is they investigate whether you are cheating or not

Seriously? will it need to investigate the account this long if its cheating or not? I mean, the investigation can be done in less than 24 hours, and OP has already complied with the requirements I think there is no reason for them to hold the balance.

If its considered big and needs investigation, so this site does not usually have high rollers?

As I said  bitcasino team has confirmed it above, I've seen cases like this before on the Fortunejack website so I'm guessing the same has happened to Andre222
This user won 8 BTC on Bitcasino and I don't see any problem there https://www.youtube.com/watch?v=8UmX1_uoixo
If all according to the procedure Andre222 will get the money

I hope this problem of his will be sorted soon, as a gambler and a fan of gambling sites in the forum, I interested to know what would happen to this case. If OP has violated any rules, knowing the consequences would also help what to avoid, and of course knowing how long the processing will take is important when it comes to dealing with big amount of bitcoin.

[Andre222]

Hello, still any respone, Bitcasino forum support can u help me? Btc goes up and i cant get money.

First try making a comment on this thread  https://bitcointalk.org/index.php?topic=4541166.0
Say that your account is blocked and has a balance of 1.6 BTC  they will respond faster there because if they don't, other users will think negatively about their service
you have a balance of more than 1 BTC there so I think here the problem is they investigate whether you are cheating or not

Seriously? will it need to investigate the account this long if its cheating or not? I mean, the investigation can be done in less than 24 hours, and OP has already complied with the requirements I think there is no reason for them to hold the balance.

If its considered big and needs investigation, so this site does not usually have high rollers?

As I said  bitcasino team has confirmed it above, I've seen cases like this before on the Fortunejack website so I'm guessing the same has happened to Andre222
This user won 8 BTC on Bitcasino and I don't see any problem there https://www.youtube.com/watch?v=8UmX1_uoixo
If all according to the procedure Andre222 will get the money

I hope this problem of his will be sorted soon, as a gambler and a fan of gambling sites in the forum, I interested to know what would happen to this case. If OP has violated any rules, knowing the consequences would also help what to avoid, and of course knowing how long the processing will take is important when it comes to dealing with big amount of bitcoin.

I hope too, but i start think to create scam thread, because 12 days no response.

[Bitcasino.io Support]

Hello,

All I can say is that a security review takes time. Thank you for understanding.

Regards,
Karl
Bitcasino.io

[Andre222]

Hello,

All I can say is that a security review takes time. Thank you for understanding.

Regards,
Karl
Bitcasino.io

Can u say how much more days need wait? Because 12 days passed.

[jrrsparkles]

I hope too, but i start think to create scam thread, because 12 days no response.

You are free to open a thread if you wanted but it is not going to make any changes I guess because representative on bitcointalk said that they are taking your account for security reason with no further explanation but it maybe in their terms of service I guess.

So you have no choice other than waiting or you will be making it more complicated. Sad but that's true.

[Andre222]

I hope too, but i start think to create scam thread, because 12 days no response.

You are free to open a thread if you wanted but it is not going to make any changes I guess because representative on bitcointalk said that they are taking your account for security reason with no further explanation but it maybe in their terms of service I guess.

So you have no choice other than waiting or you will be making it more complicated. Sad but that's true.

Maybe another players, who play on big amounts, see my thread and stop use bitcasino, after those issues. Ill waiting 3-4 working days more.

[jrrsparkles]

Any update after 3 days?

Bitcasino should take this issue seriously and give an explanation as soon as possible if they wanted to prove that their site is safe to play with any amount.

[Andre222]

Any update after 3 days?

Bitcasino should take this issue seriously and give an explanation as soon as possible if they wanted to prove that their site is safe to play with any amount.

No update, dont know what to do, start think they wana scam me.  In addition, according to general statistics, I'm in the red in their casino.

[jrrsparkles]

Any update after 3 days?

Bitcasino should take this issue seriously and give an explanation as soon as possible if they wanted to prove that their site is safe to play with any amount.

No update, dont know what to do, start think they wana scam me.  In addition, according to general statistics, I'm in the red in their casino.

Red means you are banned there?

Asked about this in their ANN? If still no response then its time to visit scam accusation section I guess.

[Andre222]

Any update after 3 days?

Bitcasino should take this issue seriously and give an explanation as soon as possible if they wanted to prove that their site is safe to play with any amount.

No update, dont know what to do, start think they wana scam me.  In addition, according to general statistics, I'm in the red in their casino.

Red means you are banned there?

Asked about this in their ANN? If still no response then its time to visit scam accusation section I guess.

Not ban, when i try withdraw me its write need wait 48 hours, and still waiting 2 weeks.

[Bitcasino.io Support]

Hello,

This case has been solved. Each individual case is different in terms of circumstances and assessment that must be undertaken in order to make sure that the terms and conditions are being followed as well as applicable regulatory requirements are being met. While conducting the necessary assessments on any individual player account, we have the right under our terms and conditions to deny further transactions on the player account. As you can understand, due to the confidentiality of information that involves customers, we cannot provide detail on specific cases.

Kind regards,
Karl
Bitcasino.io

[jrrsparkles]

Hello,

This case has been solved. Each individual case is different in terms of circumstances and assessment that must be undertaken in order to make sure that the terms and conditions are being followed as well as applicable regulatory requirements are being met. While conducting the necessary assessments on any individual player account, we have the right under our terms and conditions to deny further transactions on the player account. As you can understand, due to the confidentiality of information that involves customers, we cannot provide detail on specific cases.

Kind regards,
Karl
Bitcasino.io

Good to know that, sometimes it take time to do the necessary investigations which is understandable but make sure that player is not getting frustrated in the meanwhile time.

@OP can confirm this, and edit the title with [RESOLVED] and lock it.

[cryptus69]

I used bitcasino.io till summer 2017, one day my friend came with his laptop and connected to my wifi, logged into bitcasino io website to show me his yesterday winnings, i said why didn't he activated the bonus so he activated it, on next day we both were banned, the support said that I'm using multiple accounts for bonuses, I answered that it was my friend, they ask for verification, we send all the documents, but they not accepted them, and keep saying I have violated service rules, that I'm using documents from another person, so BOTH accounts will stay banned, and we just cant do nothing, they don't want to listen, the answer was the same "Abusing bonuses from multiple accounts", that was total ridiculous, I had like 0.20+ BTC worth of 300$ back in 2017...If they want they find a reason to f*ck you and take your money... Why they just cant return all the money back and then block, but no they blocking account with 0.21BTC because they think you abusing 10$ bonuses and don't want to give your money back, they just throw you out without your money, even with 10$ reason

PS: My account is still there, but login says "Account blocked", so I think I can try to discuss it with a lawyer, and maybe try to get out my btc, because nowadays 0.21btc is more than enough to pay a lawyer and take back my money from those crooks

[jrrsparkles]

I used bitcasino.io till summer 2017, one day my friend came with his laptop and connected to my wifi, logged into bitcasino io website to show me his yesterday winnings, i said why didn't he activated the bonus so he activated it, on next day we both were banned, the support said that I'm using multiple accounts for bonuses, I answered that it was my friend, they ask for verification, we send all the documents, but they not accepted them, and keep saying I have violated service rules, that I'm using documents from another person, so BOTH accounts will stay banned, and we just cant do nothing, they don't want to listen, the answer was the same "Abusing bonuses from multiple accounts", that was total ridiculous, I had like 0.20+ BTC worth of 300$ back in 2017...If they want they find a reason to f*ck you and take your money... Why they just cant return all the money back and then block, but no they blocking account with 0.21BTC because they think you abusing 10$ bonuses and don't want to give your money back, they just throw you out without your money, even with 10$ reason

PS: My account is still there, but login says "Account blocked", so I think I can try to discuss it with a lawyer, and maybe try to get out my btc, because nowadays 0.21btc is more than enough to pay a lawyer and take back my money from those crooks

Currently the value of your holding is over $11K but why you didn't came at that time when you are banned. I don't know is it possible to open your case again by the team but if you want you can make your own thread regarding it with enough evidence than hijacking someone's thread.