I have not been sure of all the details of this story, but even if it is not true, it is better to take into account that blockchain.com wallet is not safe and the money can be stolen even if you do everything well.
On an unlucky day last year, I tried to sign up to my Blockchain.com mobile wallet, only to discover that the system had kicked me out. Since this often happens on mobile apps, I tried the same on PC. I was, of course, using 2FA (two-factor authentication) with my email. Surprisingly when logging in, I didn’t receive such email. I
There are only 2 ways to change 2FA email
1. By logging into the account and changing the email.
2. By using this form --->
https://login.blockchain.com/#/reset-2fa.
All these cases follow the same script
1. 2FA has been mystically disabled
2. Funds were stolen from the account
That’s 11 similar cases on TrustPilot and 15 on Reddit: 26 in total, all recent. A bit too much to call it coincidence or to blame the users? Most likely, this is only the tip of the iceberg, as not everybody will write a public review about how they were robbed or scammed.
I don’t know why you should bear those risks and wait for a response from the support team while you can use an open source wallet, a centralized or decentralized trading platform with a better support team.
Read more and source ---->
https://honestproscons.com/unknown-blockchaincom-employee-is-stealing-customers-funds/
