I was awarded on bitsraz casino with 10 new spins and there was no rules and restrictions about withdrawing the bonus'. I won 1200 USD and they wont allow me to cashout my winnings. This is not the first time I've heard this happens on Direx NV casinos.. I didnt even see any rules written on this.. Are they even allowed to do this
do you mean this
https://www.bitstarz.com/bonus-terms-and-conditions ? reading parts of the bonus term and conditions it seems that there are restriction on how much you can withdraw and wagering requirement to be eligible to withdraw. you might want to check again? you might have missed something that's why they won't allow you to withdraw the money you won free spins you got.