Why do gambling websites start investigating accounts only after big wins?

[ScamViruS]

Many online gambling websites create conflicts with their customers when that player wins a big bet. The owner of the gambling website then starts investigating the player's account to see if there is any evidence so that the player's account can be blocked without payment! And they block many accounts without paying the winning money to the players. And the most used reason to block the account is the connected account. For a player this creates frustrating situations.

The biggest question here is, if the gambling website starts investigating that player's account after a big win, then why doesn't the gambling website start the investigation when that player starts losing money? I think a solution to the problem should be found. Because those who are experienced can get their money back by posting on Bitcointalk and various places but there are many inexperienced people who can't tell their problem in the right place so they don't get their money back anymore. So this seems to me to be a big problem for gamblers.

[1715342323]

1715342323

[acroman08]

I guess in their point of view there is nothing suspicious when someone is losing money and it doesn't affect their gambling site negatively unlike when someone keeps winning or just hit the jackpot.
and to be honest these kinds of scam accusations could have been prevented if gambling sites actually provide evidence on how they have deemed the accounts connected so the gambler can understand why he was banned or blocked. but then again it is the gambling site's decision whether to share it or not.

[ralle14]

It's because losing gamblers are less of an issue to the casino and that's where they get their profits. If you try to compare an investigation between the two, the gambler that's losing feels like a waste of time and effort. There's less incentive to start an investigation on every losing account unless they have a system that lets them notify a link between certain accounts. On the other hand accounts that have big wins are easier for them because it's not that common and I guess not all wins are genuine. I remember that one gambler who won big on bitcasino (there was a thread about it) but I think his win wasn't legit.

[masulum]

as mentioned, in gambling, it can be said that 90% of a player will lose. If he wins big, then he's will marked as suspicious. Why, in the digital world, manipulation often occurs. In order to ensure this is not experienced by the provider, an investigation must be carried out. Try if there is no investigation, all players who cheating with code injector will get huge profits. If this is the case, then the dev team has the potential to deal with the law in the future.

[Saint-loup]

Many online gambling websites create conflicts with their customers when that player wins a big bet. The owner of the gambling website then starts investigating the player's account to see if there is any evidence so that the player's account can be blocked without payment! And they block many accounts without paying the winning money to the players. And the most used reason to block the account is the connected account. For a player this creates frustrating situations.

The biggest question here is, if the gambling website starts investigating that player's account after a big win, then why doesn't the gambling website start the investigation when that player starts losing money? I think a solution to the problem should be found. Because those who are experienced can get their money back by posting on Bitcointalk and various places but there are many inexperienced people who can't tell their problem in the right place so they don't get their money back anymore. So this seems to me to be a big problem for gamblers.

These gambling sites must be outed. Because it's an unfair and unethical practice. If gains have been won without cheating they should be paid. If the user doesn't respect the ToS he can be banned, but he should be paid if he didn't cheat.
Some platforms are obviously more honest than others and I've never heard of this kind of issues on Freebitcoin.  

[pinggoki]

Many online gambling websites create conflicts with their customers when that player wins a big bet. The owner of the gambling website then starts investigating the player's account to see if there is any evidence so that the player's account can be blocked without payment! And they block many accounts without paying the winning money to the players. And the most used reason to block the account is the connected account. For a player this creates frustrating situations.

The biggest question here is, if the gambling website starts investigating that player's account after a big win, then why doesn't the gambling website start the investigation when that player starts losing money? I think a solution to the problem should be found. Because those who are experienced can get their money back by posting on Bitcointalk and various places but there are many inexperienced people who can't tell their problem in the right place so they don't get their money back anymore. So this seems to me to be a big problem for gamblers.

One of the main reason why they are doing this is because they are checking if the account is a bot or a real player, meaning if the account is not using any machine or applications that might help them win or they are checking if the player is playing with their rules and regulations and etc. That's would be the main reason why they are investigating them after winning and also they are investigating because they need to know if the player is the real one who will withdraw the winnings and not other players.

[Smartvirus]

And the most used reason to block the account is the connected account.

Your common reason as to why accounts gets blocked there isn't very clear, would you mind elaborating on it a little or at least making it clear because, i don't really get.

On the topic of discussion, there is no hidden secrete as to why it becomes a thing of concern for gambling sites or platforms to investigate for errors or fowl play within there system when a big win is resulted. They aren't happy to pay! After all, isn't the goal of every business for profit purposes and looking into situations that doesn't profit you is no uncommon culture. So, loosing is profit and it raises no concern to the gaming site or platform because, then, business is good.

The question is, of what impact are you giving to your customers if;
Wins aren't recorded on your platform or gambling site?
What message do you send as a casino or gambling site that looks out for a means not to pay winnings?

It sends the wrong signal to the customers and the result would be a reduced and in the worst case a fold of the site/platform.
Investigating wins isn't abnormal but, using the slightest found reason to discredit a win as a way of denying payment isn't a very good means to stay in business and profit. The long run is what matters more and you cannot always get away with evil.

[Ulven]

You are correct, why the player was not investigated while losing money!!!I think this step taken by the owners of gambling sites is not fair.I haven't really encountered this problem!!We must always choose reliable sites and play fairly without running into these problems.
I think this phenomenon needs a thread that includes sites that might reject our fair win!!To avoid risks.

[7788bitcoin]

The biggest question here is, if the gambling website starts investigating that player's account after a big win, then why doesn't the gambling website start the investigation when that player starts losing money? I think a solution to the problem should be found.

We all know that these excuses pops up only if you win huge amounts and we have seen multiple complaints regarding that and in my opinion if a user never took advantage of the giveaways and faucets then they should not hang around with the excuse of multiple accounts. There are several sites that checks all their past history just to avoid giving out the money to the winner and you should avoid those sites and i never faced any issues because i never won big in any of these gambling sites.

Because those who are experienced can get their money back by posting on Bitcointalk and various places but there are many inexperienced people who can't tell their problem in the right place so they don't get their money back anymore. So this seems to me to be a big problem for gamblers.

A simple google search will help anyone to understand where to post these complaints and it is not a big problem and it is not about experience, it is just common sense.

[Pmalek]

If gains have been won without cheating they should be paid. If the user doesn't respect the ToS he can be banned, but he should be paid if he didn't cheat.

One of the reasons the casinos put the withdrawals on hold is to check if the gambler cheated or tried to abuse a bug or problem with the code to win. They also want to make sure the user isn't using multiple accounts or if he resides in countries that are restricted according to the casino's TOS.

I made this topic a while ago > Which casinos have IP blocks in place for restricted countries
The problem is that if crypto casinos required identity verification the moment players signed up, many gamblers wouldn't play at all. The casinos know this. It still doesn't look good that a player is investigated only when he wants to withdraw money, and then he is told that he breached the TOS by accessing his account from a restricted jurisdiction. I think these things need to be checked at the start of someone's account registration and if you aren't permitted to be there, you should be shown the exit door immediately.   

[shield132]

Because their aim isn't to stop money laundering. In reality, they use money laundering to benefit themselves (this doesn't apply to all casino). Have you seen any casino that asks for KYC when you deposit money or when you lose money? Do they ask you to KYC in order to admit your lose or otherwise they'll refund the funds? No, they ask KYC because they know that many people aren't willing to submit their KYC documents and sometimes they prefer to leave funds instead of sending these documents. Casinos know that very well and they are becoming "anti-money launderings" once you try to withdraw. Again, it doesn't apply to every casino.

When you win, they suddenly care on money laundering, otherwise who cares if you lose (lost funds are always clean funds for them from their logic and don't require further investigation).

[dimonstration]

Due to number of players it will be hard for them to monitor each and everyone, so only when there is a big amount need to withdraw or winning happens that the only time they will put action which is hassle to the players side. That's why as much as possible it's better to diversify where to play or if for winnings it is fine to provide KYC for both parties peace of mind provided that the casino really have a good reputation to keep.

[ScamViruS]

I mentioned at the beginning of my post that many online gambling websites do this kind of thing. I did not mention all the websites through this post.

Gambling websites can, of course, investigate every account, after big wins. But when it goes to the extra stage, it feels bad to everyone. Only because that player wins a large amount does he suddenly become a bot account, suddenly asking for different documents! All of these things are frustrating for a gambler. So finding the best gambling website and play on that platform is the most important thing for gamblers.

Because their aim isn't to stop money laundering. In reality, they use money laundering to benefit themselves (this doesn't apply to all casino). Have you seen any casino that asks for KYC when you deposit money or when you lose money? Do they ask you to KYC in order to admit your lose or otherwise they'll refund the funds? No, they ask KYC because they know that many people aren't willing to submit their KYC documents and sometimes they prefer to leave funds instead of sending these documents. Casinos know that very well and they are becoming "anti-money launderings" once you try to withdraw. Again, it doesn't apply to every casino.

When you win, they suddenly care on money laundering, otherwise who cares if you lose (lost funds are always clean funds for them from their logic and don't require further investigation).

This is beyond the imagination of most gamblers. They want more deposits on their website so they do not block any user while making a deposit. But that shows the real look when that user goes to withdraw. However, some casinos are involved in this type of work, not all casinos do this type of work.

[cabron]

Because everyone is innocent until proven guilty. If you lose money, there is no reason for you to be investigated because you are considered innocent.  
They will start checking when they see you win big and how you did it. You only start to become not innocent when your account did win big so they'd start investigating what sort of ballistics you did.

[agustina2]

The biggest question here is, if the gambling website starts investigating that player's account after a big win, then why doesn't the gambling website start the investigation when that player starts losing money? I think a solution to the problem should be found. B

Everyone is losing so you are saying they need to investigate all of their players? That's the most ridiculous idea I've ever heard.  

Big winners can be handled manually so they have time on investigating those. And it's no secret that there are big winnings came from either illegal methods, crack, exploit. A gambler should easily pass the required information if there's no cheating.

And mind giving us an example here? What sites are you referring to?

[Saint-loup]

If gains have been won without cheating they should be paid. If the user doesn't respect the ToS he can be banned, but he should be paid if he didn't cheat.

One of the reasons the casinos put the withdrawals on hold is to check if the gambler cheated or tried to abuse a bug or problem with the code to win. They also want to make sure the user isn't using multiple accounts or if he resides in countries that are restricted according to the casino's TOS.

I made this topic a while ago > Which casinos have IP blocks in place for restricted countries
The problem is that if crypto casinos required identity verification the moment players signed up, many gamblers wouldn't play at all. The casinos know this. It still doesn't look good that a player is investigated only when he wants to withdraw money, and then he is told that he breached the TOS by accessing his account from a restricted jurisdiction. I think these things need to be checked at the start of someone's account registration and if you aren't permitted to be there, you should be shown the exit door immediately.    

Yes I agree with you. For me acting like that is scammy because when gamblers from restricted areas are caught they don't refund their losses. So at the end there is no problem for accepting their money but there are problems for paying them... it's a losing game.

[acquafredda]

The fact that checks on players start only when they start winning (on some platforms, not all) it is very fishy to say the least.
Strategy is clear: they allow user to sign up and play and if they end up losing, no problem. They can deposit and play anytime.
From the moment they start winning and asking for withdrawals things change.
Let's not forget that some exchanges do the same even if you passed KYC at some point. They will come up with some AML/CTF rules that they need to implement to be safe on their side.

[ScamViruS]

The biggest question here is, if the gambling website starts investigating that player's account after a big win, then why doesn't the gambling website start the investigation when that player starts losing money? I think a solution to the problem should be found. B

Everyone is losing so you are saying they need to investigate all of their players? That's the most ridiculous idea I've ever heard.  

Big winners can be handled manually so they have time on investigating those. And it's no secret that there are big winnings came from either illegal methods, crack, exploit. A gambler should easily pass the required information if there's no cheating.

And mind giving us an example here? What sites are you referring to?

You got it wrong. I want to say that gamblers are constantly losing money and there is no problem in their account. It is doubtful if only the big bet wins. You will not face any problem until you win the big bet.  We have given full rights to the gambling website and then made a deposit. So we have to respect their decision.

But I think online gambling websites should take some extra steps to detect cheaters, not just target players.

[ReiMomo]

~snip~
But I think online gambling websites should take some extra steps to detect cheaters, not just target players.

Exactly, but unfortunately, this is not their practice.

I guess because they know that players are impossible to win big, most likely the casino owner knows that the gamblers are most commonly always a loser. SO, if there's who will win big, it's suspicious to them that I guess they think that there will be a loophole (or a bug) that they were able to win. Investigating is the right way and fair for both parties, that is their right and usually stated on T&C, if you are a gambler and you know that you are doing right, there's nothing that you will afraid of.

[2double0]

There can only be two reasons:

# If a player has cheated against them and they have proof for the same like multi-accounting and arbitraging as seen in most cases.

# If the gambling website does not have enough bankroll to pay for that big win to the customer and their intention is also not to pay anything to him/her, they will just block his/her account. Some websites compromise with the customer and pay their deposits, some offer extra over it out of their wins and some do not give anything and are declared bankrupt.