My 13.02 BTC and 157 ETH complaint against Stake.com

[vennali]

Also I've identified that you had been using multiple accounts on casino the entire time even recently so I do not see how even if we had done this readily if it would have been preventative enough.

Can’t sleep.  

This is incredibly disappointing that you are making statements like this.  

The owner knew I had multiple accounts from long before my casino exclusion request

I made them before I fully understood clients seeds and provably fair.   I used to think one account would be luckier than another.  

Those accounts were dormant and fully known by the owner when he asked me to use them for affiliate payments and another for a different type of credit separate from my main account because he said it made accounting and book keeping easier.

And now you want to try to paint it like the  accounts were unknown and it wouldn’t have mattered ?


Had I used another account to evade the ban I would have no claim.  But that’s not what happened.  

I honestly can’t believe I’m dealing with this from Stake.  Literally the last casino I’d ever expect this from.  

Since you know the owners. I think this could be solved by simply talking to them. Over the phone or whatever means both parties are comfortable with. The mudslinging festival for public to see and aren't fully aware of the terms/circumstances is kinda pointless, other than the defaming each other aspect.

[EnF0Rc3r]

Dude, if you really have a gambling addiction, you should've requested Self- Exclusion. Gambling on sports is still gambling, not much different than casino.

Casino- Exclusion is not regulated and it is not in their policies. They are probably offering that so the players can cool off after a bad streak or smth and they have no obligation to honor that Casino- Exclusion since it's not regulated. They can simply do what the player wants/ requests.

But the Self- Exclusion is something completely different. If this was the Self- Exclusion instead of Casino- Exclusion, you would have a case.

Sorry if this sounds a bit harsh but as one of the previous posts said, you should take responsibility for your actions. 

[Garmo]

Your self exclusion policy you keep pointing to has been updated multiple times since my initial request.  

I did not create the self casino ban option.  It existed.   On your site.  And I asked for a permanent one.


I think the facts are clear.  


Stakes official position is we made mistakes and poor judgement and will be keeping all funds.  

Do you deny the fact that you have, two times in a row, personally contacted and pressured the VIP host into removing the self-administered ban YOU have imposed upon yourself? Yes or no question.

At this point, there is not much to be discussed anymore. YOU had requested the ban be lifted from you TWICE. The casino is not responsible for your destructive addictions. Had you not had a 'special' relationship with the owner, things might've gone differently, but you have exploited that relationship to get your way around. Then you come here all surprised and 'woe-is-me' that you've lost it all.
 
YOU are the CULPRIT. The thought of gambling away 0.05 BTC wouldn't even cross my mind, let alone 13 BTC. Better stick to your affiliate income from now on, that's something I wish I had.

[leea-1334]

Fair points on both sides, but I think the laws in developed countries would simply ask that the casino enforce the "permanent" ban. It is the right of the gambler to ask for this,,, and if he had bypassed by making another account then it would be on him. I think it is just a issue of ethicality that casinos are not allowed to take advantage of people with gambling problems.

I agree on one hand it is an individual problem but if the individual has come forth to say he has this problem,,, then the casino must do its part to help the individual. Sad case always and I do not think anybody is wrong here.

This is not a 13 BTC complaint however. It is a complaint on enforcement of ban situation.

[Cacingkemi]

The best way to solve is to come to an agreement, where the user will get at least something from his deposits back.
If Stake.com is refusing, you should contact the master license holder. If they are not responding, write the gambling commission in Curacao.

[BitcoinAccepted]

Your self exclusion policy you keep pointing to has been updated multiple times since my initial request.  

I did not create the self casino ban option.  It existed.   On your site.  And I asked for a permanent one.


I think the facts are clear.  


Stakes official position is we made mistakes and poor judgement and will be keeping all funds.  

Do you deny the fact that you have, two times in a row, personally contacted and pressured the VIP host into removing the self-administered ban YOU have imposed upon yourself? Yes or no question.

At this point, there is not much to be discussed anymore. YOU had requested the ban be lifted from you TWICE. The casino is not responsible for your destructive addictions. Had you not had a 'special' relationship with the owner, things might've gone differently, but you have exploited that relationship to get your way around. Then you come here all surprised and 'woe-is-me' that you've lost it all.
 
YOU are the CULPRIT. The thought of gambling away 0.05 BTC wouldn't even cross my mind, let alone 13 BTC. Better stick to your affiliate income from now on, that's something I wish I had.

If someone has an addiction, it is in line with expectations that they will ask again to have their account reopened. That is why it is also called an addiction.

If the user has indicated that he should be banned for gambling addiction, it is the responsibility of the site that the account should not be reopened under any reason.

And at the very least, a certain duration must be maintained.

The user should then be given the choice of how long their account will be closed, but if someone with a gambling addiction requests an exclusion, this should be taken seriously by the site at all times and the account may

not be reopened. These are also the rules of the gambling committee in Curacao.

Stake.com made a mistake here by reopening the same account. If they were new accounts, it would be the player's responsibility and problem. As far as I can judge here it is the same account, and if so then stake.com

must resolve and return the amount, or at least part of it.

[RichGang]

i wasted my time to read trash. so u came to a casino. played and then lost then u came complaining? what if you won, will u have opened this thread? wth due respect you are a capitalk idiot.
idiots like this guy should not be given attention please

[RichGang]

So, What I'm contouring from the situation at hand here is that, after requesting a permanent self-administered Casino ban for a period of time because of gambling issues, it is incredibly easy to lift this ban from yourself without much challenge or contestation. And that it should be a permanent ban that shouldn't be removed for any given reason, even if your life depended on it? Did I understand that correctly?

If so, then absolutely. The owners or the people hosting you shouldn't have removed the restriction that easily, and the fact they even acknowledged your self-control issues honestly just makes it all worse. They should've, at the least, explained what each type of ban indicates and what both of them entail.

When I asked for the initial casino ban,  they asked me if I wanted it for a period of time or permanent,  I said permanent, and they approved the request for permanent self casino ban.



They now argue permanent doesn't really mean permanent  and are now arguing a new policy that was not in place at that time.

pure trash you talking man. stop abusing meth

[RichGang]

The best way to solve is to come to an agreement, where the user will get at least something from his deposits back.
If Stake.com is refusing, you should contact the master license holder. If they are not responding, write the gambling commission in Curacao.

Thats not something Im interested in pursuing.     I appreciate the insight tho.

so what are u surprising. a full refund?
i hope eddie dosnt give u a dime
this is the dumbest player i have ever encountered

[RichGang]

To summarize: Did you really lost 13 BTC from deposits or was 13 BTC the amount of bets you placed?
If you deposit 1 BTC and make 13 wagers, then you did not lost 13 BTC
Or play with 1 BTC and make it to 13 and then lost the 13 BTC is also another story.

there is no rule that says u must type. i thought op was dumb but you came here to dispay a new level of dumb

[s0lidus]

It's hard to judge on the internet, but if you really have a gambling problem, find professional help. A casino can do a lot, they can exclude you, ban you, but you'll always find a way to get back in, which you've done with different accounts according to Stunna. And if you can't, you'll just find yourself another place to gamble.



Here is a website for professional help:

Gambling Therapy – https://www.gamblingtherapy.org

[RichGang]

Consider: if Stake does return any amount, you have just carved out a new niche for people to exploit. What a lovely precedent! Think about it, too, as it's a conflict of interest for the casino - of course they would want you to revoke the self-exclusion - easy 'free bets'.

It's an unfortunate situation but I simply do not see any reasonable way you will get your money back.

What is this for nonsense reply?
Stake violated the rules and they should block and close the account, since he requested this.
What has this to do with exploiting?

no rules where violated. it is clearly stated that u can come back after some time if you wish. you get permanently banned aftr some time. op is not getting a dime.

[Yogee]

We do not differentiate sports betting & casino betting as different forms of gambling. If you have a problem then both should be avoided.

Why are you saying the complete opposite now that I have raised a complaint ?  

Greetings,   I am considering moving my action to Stake,  but at times i struggle with self control in the casino.  

 If I ask for a permanent ban in the casino and to only bet on sports
#1 Will that ban be granted?
#2 Is there any condition that it would be removed once granted?
#3 Hypothetically, if for any reason it was removed, and I lost more money in casino, what would happen?

Ty for your time

1. Yes, you can self exclude on the casino but still bet on sports. Support can help you do this, there are a fair few sports bettors that have done this.
2. It will not be removed if process is followed correctly and a permanent restriction is requested.
3. It really depends on the circumstance but our strict policy is not to remove self-exclusion. Has this happened for you elsewhere?

https://prnt.sc/znino6

You were upset that I contacted you anonymously and asked,   but it seems I had good reason to.   

Maybe someone can volunteer and determine who is lying. dancpats, are you willing to let any neutral and known or trusted member from this community to look into your private messages and verify your claim? Do you also have proof that Stake have prior knowledge of your multi-accounts?

[rohang]

Consider: if Stake does return any amount, you have just carved out a new niche for people to exploit. What a lovely precedent! Think about it, too, as it's a conflict of interest for the casino - of course they would want you to revoke the self-exclusion - easy 'free bets'.

It's an unfortunate situation but I simply do not see any reasonable way you will get your money back.

There have been quite some instances where books have returned the funds, thats why NO reputable book will overturn a permanent self exclusion

edit: i can look up some threads on gambling mediator websites, but anyone who has read situations like OP will know in most cases. books are forced to return the $ lost IF its a reputed,regulated book.

[wildan88]

It's hard to judge on the internet, but if you really have a gambling problem, find professional help. A casino can do a lot, they can exclude you, ban you, but you'll always find a way to get back in, which you've done with different accounts according to Stunna. And if you can't, you'll just find yourself another place to gamble.



Here is a website for professional help:

Gambling Therapy – https://www.gamblingtherapy.org

That's the whole point. He has only used 1 account and has not created any other accounts. That this is indicated by Stake.com seems to be an excuse to wash their hands in innocence. A mediator could be involved, an external party. Certainly NOT someone from the forum, that is extremely unreliable. Bodies such as the pogg are known intermediaries or SBR.

[purpleleaf]

Consider: if Stake does return any amount, you have just carved out a new niche for people to exploit. What a lovely precedent! Think about it, too, as it's a conflict of interest for the casino - of course they would want you to revoke the self-exclusion - easy 'free bets'.

It's an unfortunate situation but I simply do not see any reasonable way you will get your money back.

There have been quite some instances where books have returned the funds, thats why NO reputable book will overturn a permanent self exclusion

Thats the thing.  Stake is attempting to say a permanent self casino ban is different, and they have no obligation to honor it...  despite offering it as an option on their site,  despite asking me if i wanted a permanent casino ban or for a set period of time.    Despite confirming that I was approved for a permanent self casino ban.


What a thing to argue.

True. It doesn't look right on Stake's part.

It was a permanent ban, and not a "Whims and fancy" ban.

[Garmo]

I'm just convinced this is an elaborate troll job at this point. The staff said they're going to correct their "mistake," and he's not getting a whiff of the funds he bummed out on gambling. What's he elongating this thread for anymore?

[MICRO]

The thing is that he did not ask for self exclusion. He did not follow self exclusion policy. If he did he would be permanently banned and would never had a chance to be unbanned.

What he did with his vip host asking for casino ban then asking to remove it etc was all unofficial and without any policy being followed. It was just good will on his vip host to help him out and fulfill his request for casino exclusion.

Also user had multiple accounts so even if he excluded 1 of his accounts by the policy he would continue to gamble on his other accounts or create new ones.

We are very responsible when it comes to gambling and being aware of the dangers of it. But unfortunately the simple fact is that casinos can only do so much to help you. If you want to continue gambling there is nothing any casino can do to rly stop you.

There are tons of crypto, fiat and real casinos where you can continue gambling even if one casino could find a way to stop you for good.

So please be responsible and if you notice you have problem with gambling seek for professional who will help you fight your addiction.

[MICRO]

The thing is that he did not ask for self exclusion. He did not follow self exclusion policy. If he did he would be permanently banned and would never had a chance to be unbanned.

What he did with his vip host asking for casino ban then asking to remove it etc was all unofficial and without any policy being followed. It was just good will on his vip host to help him out and fulfill his request for casino exclusion.

Also user had multiple accounts so even if he excluded 1 of his accounts by the policy he would continue to gamble on his other accounts or create new ones.

We are very responsible when it comes to gambling and being aware of the dangers of it. But unfortunately the simple fact is that casinos can only do so much to help you. If you want to continue gambling there is nothing any casino can do to rly stop you.

There are tons of crypto, fiat and real casinos where you can continue gambling even if one casino could find a way to stop you for good.

So please be responsible and if you notice you have problem with gambling seek for professional who will help you fight your addiction.

https://prnt.sc/znicwi

https://prnt.sc/znig7r

https://prnt.sc/znino6


Thanks for your input,  but as you can see above i followed the correct protocol in place at the time.

You can keep playing games with words and meanings,  but the intent is clear.

No you did not. Self exclusion is not same as casino exclusion. We do not have policy for casino exclusion that was only option for our sportsbook players that wanted to clear the clutter with casino and games and only be able to play on sportsbook because that is what they came for on stake.

You clearly stated you do not want your account banned.

[rohang]

The thing is that he did not ask for self exclusion. He did not follow self exclusion policy. If he did he would be permanently banned and would never had a chance to be unbanned.

What he did with his vip host asking for casino ban then asking to remove it etc was all unofficial and without any policy being followed. It was just good will on his vip host to help him out and fulfill his request for casino exclusion.

Also user had multiple accounts so even if he excluded 1 of his accounts by the policy he would continue to gamble on his other accounts or create new ones.

We are very responsible when it comes to gambling and being aware of the dangers of it. But unfortunately the simple fact is that casinos can only do so much to help you. If you want to continue gambling there is nothing any casino can do to rly stop you.

There are tons of crypto, fiat and real casinos where you can continue gambling even if one casino could find a way to stop you for good.

So please be responsible and if you notice you have problem with gambling seek for professional who will help you fight your addiction.

https://prnt.sc/znicwi

https://prnt.sc/znig7r

https://prnt.sc/znino6


Thanks for your input,  but as you can see above i followed the correct protocol in place at the time.

You can keep playing games with words and meanings,  but the intent is clear.

No you did not. Self exclusion is not same as casino exclusion. We do not have policy for casino exclusion that was only option for our sportsbook players that wanted to clear the clutter with casino and games and only be able to play on sportsbook because that is what they came for on stake.

You clearly stated you do not want your account banned.

im sorry what ?

the user clearly , from his screenshots, requested a PERMANENT ban from casino , your support approved it..

was the user informed about this fact that " Self exclusion is not same as casino exclusion." at that time ? or only now u are pulling this arguement ?