Problem with blockchain.com (I not receive anymore authorization email)

[biricash]

Hi All.
Since yesterday I have serious problem to access on blockchain.com account. When I tried to login, I didn't got any authorization email. I've tried several times. Nothing. All the emails arrived exactly 1 hour later my request. Today I tried again, but no authorization email arrived.

I've already wrote to the support team (but they are very slow). Also used my backup phrases to restore my account using a new email. On the new address I receive email without problem. The bad thing is that the major btc I have on blockchain.com are on the interest balance and this amount was not recovered with the backup.

Someone has similar experience? What I can do?

[p99p]

hey I have some problems with this website too since last sunday I don't have access to my wallet I can login and I get mails for authorization but if I logged into my wallet nearly all options don't wore some show an error some just dont load yesterday I have have the same problem like u I try to looked in and need to authorize my browser and I don't get an email after like 30 minutes I finally get it
if I logged into a new wallet all options are working fine
if opened a ticket on Sunday last week toll now no response from the support team

[biricash]

hey I have some problems with this website too since last sunday I don't have access to my wallet I can login and I get mails for authorization but if I logged into my wallet nearly all options don't wore some show an error some just dont load yesterday I have have the same problem like u I try to looked in and need to authorize my browser and I don't get an email after like 30 minutes I finally get it
if I logged into a new wallet all options are working fine
if opened a ticket on Sunday last week toll now no response from the support team

What do you suggest to do? It's all day that I try to login. No emails, never

[p99p]

i Realy don't know its a lot of money I lost here I tried with my MacBook my PC and ma smartphone to log in
I just hope someone from the support team with some knowledge about the system will reply top my ticket the next few days ... I already searched a long time for some ppl who have problems like me and a lot of ppl since 2016-2017 have problems with blockchain.com
a lot of ppl call it scam and a lot of ppl says there is a huge problem with the support im from Germany and I see some links blockchain.com works together with https://www.zendesk.de so I don't have great expectation that I will get a good support from a service u can buy for 49 USD a month
on https://de.trustpilot.com/review/blockchain.com a lot of ppl blame Blockchain.com too
I just hope I will get back my money someday ...

[BitMaxz]

Have you tried to check your email spam folder? Check your email again and check the spam folder if not, maybe it's blocked.

Can you try to follow the solution from their support area you can find it from this link below under "What if I’m not receiving any emails?"

- https://support.blockchain.com/hc/en-us/articles/360000937726-I-am-not-receiving-my-authorization-email

If still doesn't work then you should wait for the blockchain response if you already contacted them maybe one more day or a week.

[HCP]

Likely their system is just under immense load given the bull run and new 50+k "all time high"... lots of users trying to access/use the system etc and it is not handling it well. Likewise, I imagine their support is swamped... they've always been slow to respond to support tickets and I imagine it has only become worse.

Also, given you tried a new email address and it worked OK, it's possibly also a delay caused by your email provider. You should check with them too.

The bad thing is that the major btc I have on blockchain.com are on the interest balance and this amount was not recovered with the backup.

Is this some sort of "staking" thing where you have to deposit your funds into a special account or something? If so, then there is likely no way to recover this without help from Blockchain.com support

Yet another reason why users should be wary of using "custodial" services... as always "not your keys, not your coin"!

[daniela1968]

Hi All.
Since yesterday I have serious problem to access on blockchain.com account. When I tried to login, I didn't got any authorization email. I've tried several times. Nothing. All the emails arrived exactly 1 hour later my request. Today I tried again, but no authorization email arrived.

I've already wrote to the support team (but they are very slow). Also used my backup phrases to restore my account using a new email. On the new address I receive email without problem. The bad thing is that the major btc I have on blockchain.com are on the interest balance and this amount was not recovered with the backup.

Someone has similar experience? What I can do?

All day i have had the same issure, i have not been recieve verification mail. One of my wallets is doing crazy things where only the balance is flashing , got in on this one once. I want upload from cold storage but with all these issues going on im worried. Tried to send btc earlier and due to email issue would go through even through the miners verified it. Doe s anyone know if i can up load from cold storage straight to Bitcoin .QT and avoid Blockchain.com for now? Thanks

[daniela1968]

Ive just left them a direct message on twitter 

[hugeblack]

Almost the same thing happened when the $ 20,000 barrier was broken for the first time. Many beginners use that wallet and they must try to access the site to find out their balance.
Check your balance in any explorer and if your coins is in your wallet, you are fine.

It is unlikely that the value of Bitcoin will decrease in the coming months, if you like this wallet (I do not recommend this option) then wait a little, otherwise it is better to switch to a better wallet like ELECTRUM.ORG

[chronoshift]

I am facing the same issue, it has nothing to do with your "sPaM FoLdER" or email provider.  Yes yes, I am aware we shouldn't use a web wallet like blockchain.com.

The scary part is, I have a second blockchain account that I don't use often, and that account logs in fine and receives verification emails immediately.  But my oldest account, where I actually do have some funds, faced the same issue.

On Feb 16th it took 5-10 hours to receive the verification email (long after the link was expired), on Feb 17th, no verification emails were even received...

[daniela1968]

problem is it is one of the only places you can import a from cold storage.

[chronoshift]

Surely there must be more than just 2-3 people facing this issue, anyone else? speak up!

[LoyceV]

problem is it is one of the only places you can import a from cold storage.

Almost every wallet can import from cold storage. It's just a terrible idea to trade the security of a cold wallet for the risks of a hot web wallet.

[Potato Chips]

I've already wrote to the support team (but they are very slow). Also used my backup phrases to restore my account using a new email. On the new address I receive email without problem. The bad thing is that the major btc I have on blockchain.com are on the interest balance and this amount was not recovered with the backup.

Someone has similar experience? What I can do?

If you're still having a problem, try to reverify in your new account. Custodial wallets like trading and interest are tied to your identity profile and therefore should show up once you reverify. Just pray you wont trigger their manual verification as that can take days or weeks.

[Quidat]

Surely there must be more than just 2-3 people facing this issue, anyone else? speak up!

Yes, this isnt the only first time it happened.

https://bitcointalk.org/index.php?topic=1143751.0
https://bitcointalk.org/index.php?topic=2530384.0
https://www.reddit.com/r/Bitcoin/comments/4zubjh/blockchaininfo_not_sending_verification_email/

Common problems with custodial wallets thats why i chose up other better alternative.

[Sumarokov]

Hello. I sympathise with all the people facing this problem. It is very frustrating and you naturally worry, although I am pretty sure all is well and it is more a case of their servers unable to handle volume at this exact moment in time.

I had a variation of this problem back in 2016, as you can see from the letter I had to write to their support on Twitter:

Hi. I am a little concerned about not being able to access my wallet. I have an online wallet. Recently, I had not been being sent the email password in order to access my wallet. When I contacted Blockchain about this, this was interpreted as a "request to remove two-factor authentication from your Blockchain wallet." This was not quite true. I merely wished to report the technical problem that I was not being sent the random password to my email account. I felt I had no option but to approve the request, as there was no way to communicate with Blockchain and refusing might have led to goodness knows what technical difficulties. I was informed by email on 21 August that "this request will be automatically approved at 2016-09-18 19:39:07." So I have to wait almost a month and am unable to access my Bitcoin? I am in the United Kingdom and, if this were a bank, I would be obliged to contact all the necessary financial regulatory bodies. Can I have your feedback, please?

The situation was eventually resolved, but I wonder if people started threatening to file a complaint with the financial regulatory body in their country, this might get them moving now and in the future? Because if they want to act as a bank or another storer of assets (as Bitcoin is classified in the UK, for example), surely they should also be regulated in the same way. I know that any bank would surely attract censure and attention if it stopped sending you the information to let you log into your account.

I notice that their support right now mentions high volumes... I do not use Blockchain any more, but I should add that there were sometimes periods of months and months when I did not even log into my account (the price was so low) and the coins still stayed there (even through Blockchain.info becoming Blockchain.com!). So I am confident your coins will also be there safe and sound.

[chronoshift]

Still not working. I still don't receive the mail to verify. Does it work for someone else?

Nope, I even tried the reset 2fa option, waited a week, and I'm still not receiving emails to login to my wallet

[chronoshift]

Blockchain support is totally clueless, they will just send you in circles, by the end of my last convo with them they said "devs are working to fix the issue"

The blockchain wallet dev on github says: https://github.com/blockchain/blockchain-wallet-v4-frontend/issues/2940 - that's it's a 3rd party email provider issue? huh?  Which is a lie of course

The problem I think, is with the wallet itself...

[chronoshift]

FINALLY WORKED FOR ME, I'M IN (AND BTC SENT OUT)
PHEW

[ico-services]

Hi All.
Since yesterday I have serious problem to access on blockchain.com account. When I tried to login, I didn't got any authorization email. I've tried several times. Nothing. All the emails arrived exactly 1 hour later my request. Today I tried again, but no authorization email arrived.

I've already wrote to the support team (but they are very slow). Also used my backup phrases to restore my account using a new email. On the new address I receive email without problem. The bad thing is that the major btc I have on blockchain.com are on the interest balance and this amount was not recovered with the backup.

Someone has similar experience? What I can do?

This also happened to me and I later fount out that my 2FA emails was change and all the funds stolen.
https://honestproscons.com/blockchain-com-is-losing-customers-funds/

Blockchain.com has a security flaw that allows hacker to change 2FA email without going through 2FA verification.