Binance futures issue

[adeelnk]

Hi! I'm new to futures trading and still learning things. I opened a few positions a few days ago. My futures account is showing a wallet balance of around 110 USDT. However, i am not able to transfer this balance to my spot wallet. I even closed one of my positions with a realized pnl of around 25$ and it still shows available to withdraw as 0.00. Can someone please assist me with this? I'll really appreciate anyones help

[1715377242]

1715377242

[cryptoaddictchie]

Probably a glitch on your account or error. The best thing to do is contact their support and file a ticket.

https://www.binance.com/en/support

Sometimes Binance has a lot of error especially if their exchange is heavily used or market is pumping(just my observation). But they conducted a lot of maintenance probably sort those flaws now. Kindly contact them they should response right away.

[adeelnk]

Thank you for replying i have submitted a ticket. The positions i have opened have been opened since a few days now. I hope they don't expire? They're perpetual positions. I'm also attaching a screenshot of my futures wallet can you check if you see anything wrong with it which is preventing me from withdrawing?

https://i.imgur.com/XcJYrob.jpg

Probably a glitch on your account or error. The best thing to do is contact their support and file a ticket.

https://www.binance.com/en/support

Sometimes Binance has a lot of error especially if their exchange is heavily used or market is pumping(just my observation). But they conducted a lot of maintenance probably sort those flaws now. Kindly contact them they should response right away.

[cissrawk]

Since you use mobile version, try it in browser version/dekstop version. I also encountered this recently, i can't transfer it to spot wallet, and then i tried using browser(dekstop) and it work normally.

At that time, i don't know if thats bug or my connection, but looks like its a bug since you also encounter it.

[cryptoaddictchie]

Thank you for replying i have submitted a ticket. The positions i have opened have been opened since a few days now. I hope they don't expire? They're perpetual positions.

They will expire when you hit the target or hit your liquidation price if you set one. Is this open position is different from the one you are said 25$? Sorry you are using different currency.

Since you use mobile version, try it in browser version/dekstop version. I also encountered this recently, i can't transfer it to spot wallet, and then i tried using browser(dekstop) and it work normally.

Probably an Internet connection issue cause I'm using mobile app for trading and barely have any issue when using it. But yeah, could possibly sincr you also encountered it.

[adeelnk]

[quote author=adeelnk link=topic=5318081.msg56376883#msg56376883 date=
They will expire when you hit the target or hit your liquidation price if you set one. Is this open position is different from the one you are said 25$? Sorry you are using different currency.

Since you use mobile version, try it in browser version/dekstop version. I also encountered this recently, i can't transfer it to spot wallet, and then i tried using browser(dekstop) and it work normally.

Probably an Internet connection issue cause I'm using mobile app for trading and barely have any issue when using it. But yeah, could possibly sincr you also encountered it.

My positions are still open and the liquidation price isn't displayed anymore for some reason. I can still open and close more positions just can't withdraw to my spot wallet

I closed my dotusdt position, it added the pnl to my wallet balance but still won't let me withdraw. I've tried using the app and the mobile website on chrome

[GreatArkansas]

(....)
I closed my dotusdt position, it added the pnl to my wallet balance but still won't let me withdraw. I've tried using the app and the mobile website on chrome

It should be available to transfer. Can you show us after you click the transfer and it will show list of able to transfer. It should be USDT and you should select from FUTURES to SPOT. Maybe the from and destination are wrong, double check it. I don't think you got some error or bugs in your account.

[adeelnk]

So I just transferred 200 usdt to my futures wallet and now i can transfer back 6$ only? It ate up the rest of my balance and my new transfer too

(....)
I closed my dotusdt position, it added the pnl to my wallet balance but still won't let me withdraw. I've tried using the app and the mobile website on chrome

It should be available to transfer. Can you show us after you click the transfer and it will show list of able to transfer. It should be USDT and you should select from FUTURES to SPOT. Maybe the from and destination are wrong, double check it. I don't think you got some error or bugs in your account.

[adeelnk]

(....)
I closed my dotusdt position, it added the pnl to my wallet balance but still won't let me withdraw. I've tried using the app and the mobile website on chrome

It should be available to transfer. Can you show us after you click the transfer and it will show list of able to transfer. It should be USDT and you should select from FUTURES to SPOT. Maybe the from and destination are wrong, double check it. I don't think you got some error or bugs in your account.

As seen in the screenshot in the following link. My wallet balance is now over 300 but i can't withdraw it

https://imgur.com/a/fok0HdR

[logfiles]

That' awkward, It's the reason I don't use Binance for trading futures. Everything looks messed and mixed up. From collaterals, Borrow/Repay to total interest and shit.

Try going to Wallets --> Overview --> Transfer --> From USD- M Futures to Spot wallet Make sure you change the coin to USDT and see if it works

or you might wanna close all your open positions

[adeelnk]

That' awkward, It's the reason I don't use Binance for trading futures. Everything looks messed and mixed up. From collaterals, Borrow/Repay to total interest and shit.

Try going to Wallets --> Overview --> Transfer --> From USD- M Futures to Spot wallet Make sure you change the coin to USDT and see if it works

or you might wanna close all your open positions

Tried doing that. Screen recorded it. Please have a look

https://imgur.com/a/Yxa7RjH

[logfiles]

Tried doing that. Screen recorded it. Please have a look

https://imgur.com/a/Yxa7RjH

Seen it, I was suggesting that you try to close all your positions then you try to withdraw and see if all your balance (with realized profits) comes up. But before doing this check the borrow/repay option and see if you have any amount to repay before withdrawing.