Hi guys, so I havent logged onto yobit.net for ages, just been HODLing my tokens. When I tried to log in, my 2FA didnt work. I got in touch with "support" but they just say they dont help with this anymore because they have been hacked a few times and no longer offer assisttance in getting back into your account if your 2FA doesnt work...what the hell? Nobody will help me there at all! How can they just keep my tokens? THEY were hacked and now I cant get access and its tough sh!t to me?? Anyone else have this issue?
They have a legal obligation to return your coins. The coins, after all, are still in your name regardless of whether or not your 2FA works.
Although, since they are a completely unregulated entity, they don't have any incentive whatsoever to comply to the relevant rules and legislations.
I think your only chance of recourse right now is to continue to go back and forth with their support. Keep creating new tickets - be persistent, expect the worst, hope for the best. Consider your coins gone for now by the absolutely atrocious track record of Yobit.