Antminer IP detection issues

[TrophyMiner]

i have bought a new l3++ miner  i have connected all the wires correctly and powered it on

the fans are working but the antminer isnt getting detected meaning i cant get the ip adress to access it

the ethernet lights are on but the miner green/red lights never come on

i tried to reset it but same issue cant detect the miner IP

i tried using ip reporter app but it says time out i also tried to use apminer tool and it scanned my local ip and returned 0 miners

i need to know what am i doing wrong?

is there a special app or something i need to download?

no matter what i try and do i cant seem to  connect the miner/find ip

keep in mind its a brand new miner bought from bitmain

I hope someone can help me