Bilaxy is certainly a shit exchange. They take time to deposit, they charge huge fee on withdrawal and their trading platform is a shit one. But I have used Bilaxy 3/4 times so far and with some little issue mentioned above, I was able to receive my withdrawal all the time.
Have you reached their support through telegram?
Check out here- @bilaxychat
Thank you bro for the great advice. I must admit that they have resolve the issue after 100500 messages. Such a nasty thing. Cannot believe that it happens in 2021...