What OS do you use?
Why not repeat all procedures to make sure that you did everything according to the procedure from Zeus?
Or might be the hashboard you are trying to test is totally dead?
Check the guide from this link below on how to test hashboard.
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https://youtu.be/UtOblbWtqXQThen follow this guide below on how to install xshell and USB driver
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https://www.zeusbtc.com/NewsDetails.asp?ID=165Read carefully and don't skip and then the s9 TF card file can be found from this link below.
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https://www.zeusbtc.com/Repair.asp