STEX Deleting Account inactivity (more than 360 consecutive days)

[Luzin]

One day ago I got an email from STEX and just read today, hopefully it's not a spam email. They informed me that my account will be disabled for being inactive for more than 360 days. There I saved a few coins.

For all friends who have STEX accounts, you may have to open them frequently if you don't want the account to be deactivated. In addition, for those of you who keep and hold coins for too long, maybe this can be a lesson. You have to move to your personal wallet or open your account frequently on trading sites. Luckily I can still log into my account for the process of canceling account deactivation.

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[santiPOGI]

One day ago I got an email from STEX and just read today, hopefully it's not a spam email. They informed me that my account will be disabled for being inactive for more than 360 days. There I saved a few coins.

For all friends who have STEX accounts, you may have to open them frequently if you don't want the account to be deactivated. In addition, for those of you who keep and hold coins for too long, maybe this can be a lesson. You have to move to your personal wallet or open your account frequently on trading sites. Luckily I can still log into my account for the process of canceling account deactivation.

Stex rules had the same with the coinbene, Bittrex and probably other exchange as well I think. As time goes by a lot of the exchange are now getting too strict to their policy anyway. Besides 360 days was equivalent of 1 year, I think this is too long already I think. Because, in my experienced before using coinbene, I think a couple of months that I didn't open more than 6 months I guess, after that I tried to log in but I can't do it anymore due to they disabled it and free already.

[Fesatmas]

360 days is a consequence that is still said to be relative, because STEX also wants the exchange to have an increase in users and actively transact there. if in 360 days there is no meaningful activity, legally the user is deemed no longer there. but now your balance has been frozen and the like?


why did you leave crypto there for all these years? as if you don't need it.

as envious small traders, we trade part-time for a few $ crypto, whereas you leave your crypto there for quite a long time.

are you still able to enter the STEX exchange today?
I hope your crypto can be saved.

[tbct_mt2]

STEX changed their policies and they require STEX users to do KYC. That mandatory KYC is required to use STEX.

AML/KYC Policy and it was last revised on Nov 26, 2020. It does not make sense for you as your account was closed and deleted. The others who don't log in their accounts on STEX for months should log in after few months. If they want to use STEX, they have to be verified to pass AML/ KYC policies.

STEX is ranked at 172 th position on coinmarketcap. It is not a high position but the volume is acceptable for shit coins.

[youdacapt]

One day ago I got an email from STEX and just read today, hopefully it's not a spam email. They informed me that my account will be disabled for being inactive for more than 360 days. There I saved a few coins.

For all friends who have STEX accounts, you may have to open them frequently if you don't want the account to be deactivated. In addition, for those of you who keep and hold coins for too long, maybe this can be a lesson. You have to move to your personal wallet or open your account frequently on trading sites. Luckily I can still log into my account for the process of canceling account deactivation.

I received the same email from stex exchange and i can confirm that it is true; but there is no point for me as the exchange is useless; i used to trade volentix there but i stopped doing so when they started asking for kyc/aml information. Truth is the exchange is too shitty to do kyc for, atleast for me. The thing is never keep your funds in an exchange platform; only move your tokens to an exchange when its time to trade, so you do not have to worry about deactivation every time

[mersal]

Haven't heard about this exchange even on bitcointalk but why do they have such strict rules which is going to act against them for sure. If an exchange wants to increase their customer base then they need to support them instead of stealing money from them. Let's take Binance as an example who came here very late but different more trading pairs and less trading fee then released BNB as token to get discount on the trading fees further now they became the biggest crypto exchange.

Anyway, if someone still using STEX, its time to do some trade for the sake of saving your account from deletion.

[boyptc]

I think I've got an account with them, just made an account and never touched it. I've been receiving email from them and then suddenly, I've noticed that there's no more notification from them.

Maybe this is the reason of it for dormant accounts.

[Oneandpure]

I use this exchange only for buying eth as fee transaction for sending erc20 coin, but now have new rule and not free for withdraw eth so I stop use this exchange awhile and waiting when they make new rule without fee withdraw eth coin. I think when fee still 0.001 eth is still enough but some time fees withdraw up more than 0.0025 eth.

[blackened515]

I don't this is the right thing to do if an account is inactive for a very long time, it's an unfair rule to customers, what will happen to the coin stored in there, stex got it or vanish to air? The rightful thing that may be done is setting up new KYC or rather doing kyc again to access your account back or something similar to that. This policy is simply harsh on customers.

[Luzin]

Yes, only a few tokens were there, maybe there is no price at this time. Sorry there was a slight error because when I tried to log in, I couldn't. I even tried to reset my password via email. It didn't work. It looks like my account has actually been deleted. I understand this rule, because it's been a long time since I entered STEX.

[bittraffic]

One day ago I got an email from STEX and just read today, hopefully it's not a spam email. They informed me that my account will be disabled for being inactive for more than 360 days. There I saved a few coins.

For all friends who have STEX accounts, you may have to open them frequently if you don't want the account to be deactivated. In addition, for those of you who keep and hold coins for too long, maybe this can be a lesson. You have to move to your personal wallet or open your account frequently on trading sites. Luckily I can still log into my account for the process of canceling account deactivation.

The exchange isn't very trusted anyway. It had been around for years but they were never really making publicity anywhere. Bounty tokens listed there become scam after the listing and then gone when there is no volume anymore.

If you still have some coins there, then your option is to log in there from time to time. This may just be more of the things that exchange will do just like crypto.com which deduct funds whenever you are inactive.

[Oneandpure]

This good way for any body not active more than one year for deleting account, but I think other side is not good maybe some one have hold coin only as investment assets and not check coin more than one or two year to get good price maybe, but when their account deleted is very bad, many time I am not active when hold some coin until they make swap but I don't know until I loss all my coin.

[Bitcoin_Arena]

This is why traders are always encouraged to never use exchanges as wallets in case they plan to be off trading crypto for a very long time. Exchanges can easily;
- Deactivate accounts,
- Get seized or shut down by governments,
- Get hacked
- or Exit scam

One must also check the Terms and Conditions of the exchange especially with critical issue regarding account management to avoid getting the surprise of their lives in future

This is what Stex's terms and conditions say

User’s profile and wallet are considered abandoned if meet at least one of the following conditions:
---> The user has not accessed his profile or wallet for more than 1 year (365 days);
---> The user that had been previously successfully verified has no submitted verification requests with at least one valid document for more than 1 year (365 days) from the last date of verified status;
---> The user has no record of submitting verification requests with at least one valid document for more than 3 months (90 days).

They even apply a-1% fee on the account per day  

The fee will be applied to each abandoned wallet with prior email notification to the user in the amount of 1% of the wallet whole remaining balance per day.

In case if certain virtual or fiat currency is delisted from our platform provided that the user failed to withdraw such virtual or fiat currency in term of 30 days from the moment of notification about delisting sent to user, we reserve the right to charge the one-time fee in the full amount of the delisted virtual or fiat currency.

Abandoned profiles and wallets with zero balances will be deactivated.

In all cases of deleting or deactivating a user’s profile or wallet, information about the user and about user transactions necessary to comply with the requirements of the law, in particular about money laundering, is stored for the time necessary to comply with the requirements of such legislation.

[Distinctin]

For security reasons, they'll be doing that and that probably a common practice to some exchanges. That sometimes they even ask your KYC once you tried to reopen your account for the verification process.
If we don't want this thing to happen, it is definitely a need for us to sometimes visit our account. And that you need to practice it otherwise, you'll no longer claim that account anymore. That won't be a problem if there is nothing inside.

[abel1337]

One day ago I got an email from STEX and just read today, hopefully it's not a spam email. They informed me that my account will be disabled for being inactive for more than 360 days. There I saved a few coins.

For all friends who have STEX accounts, you may have to open them frequently if you don't want the account to be deactivated. In addition, for those of you who keep and hold coins for too long, maybe this can be a lesson. You have to move to your personal wallet or open your account frequently on trading sites. Luckily I can still log into my account for the process of canceling account deactivation.

Stex rules had the same with the coinbene, Bittrex and probably other exchange as well I think. As time goes by a lot of the exchange are now getting too strict to their policy anyway. Besides 360 days was equivalent of 1 year, I think this is too long already I think. Because, in my experienced before using coinbene, I think a couple of months that I didn't open more than 6 months I guess, after that I tried to log in but I can't do it anymore due to they disabled it and free already.

If you thought 1-year inactivity is long enough to deactivate accounts, I think it's pretty short. I have experienced this scenario before after I decided on my temporary break from crypto Wayback 2018, I am almost 1 year and a couple of months inactive on crypto and I didn't even check my exchange accounts by that time. When I got back on crypto I tried opening all of my exchange accounts for checking. Unfortunately, there's an exchange that disabled my account for this certain reason. I contacted them and told me that they changed their policies about inactivity. Lucky me I didn't store any coins or tokens there. Account deactivation may fight increasing dormant account population on an exchange but they should consider accounts with past activities.

[Oneandpure]

This the rule and each exchange have different way how to make solve with inactive account more than 1 year, although many people keep complaint as holder and investor position because they do not try to log in in account because hold assets more than one or two years, how ever holder and long term investor is not agree with this rule and could be change by other rule like account without any fund.

[suzanne5223]

No, it shouldn't be a spam email and STEX is not the first exchange site to introduced the deletion of an inactivity account within a certain period of time/days but what I don't understand is why they brought this up when the cryptocurrency market is in greenish momentum cause it makes me think it their own way of enriching their pouch.

[Luzin]

They even apply a-1% fee on the account per day  

I didn't see this at first, this information is important to me, thanks. Regarding this cut, it looks like they don't send out notifications every month either. Do other exchanges exist? The last time I had to re-validate was bittrex. First I registered with ID but they asked for KYC re-validation using a passport. The reason is because I rarely open an account there, they seem to notify me via email. But my problem in bittrex finish, and my account normal again.

[Oneandpure]

Maybe STEX team want to make selective account with inactive more than one year to delete and keep going on with active account for working and trading in STEX, maybe how to get procedure only with active account could be exist on STEX exchange market, so far I think STEX the best exchange and have good service when I try to withdraw eth coin.