arkadaşlar er yada geç çözülür mü bu sorun cidden canımı sıkmaya başladı bir dönüş maili geldi az önce saçma sapan.Dear user,
This is an uniform reply,we apologize for not being capable of replying users ticket one by one due to huge amounts of tickets every day, which is bought by the hot market,you may find the solutions of the issue you encountering on the following answers:
Question regarding sign up
1.Used a wrong email address,how to solved it?
For this case,kindly use the correct email address to sign up again.
Which country are not supported to sign up?
2.Citizens and residents of Washington State(U.S.A), New York State(U.S.A), Cuba, Iran, North Korea, Sudan, Syria,Pakistan, the Government of Venezuela, and Crimea are not supported.
Question regarding login
1.Forgot login password.
You may click the forgot password option from the login page to reset it or reset it from this page,https://www.gate.io/resetpw
2.Forgot username.
Kindly reply on this email,we can check it for you and give a hint.
3.Can't receive SMS code for login
Please turn your phone to airplane mode for a while then turn to normal mode and try to get a new SMS code
Kindly try more than once,if you still can't receive it,kindly let us know,we will forward to our tech to check it for you
4.Can't receive email code for login
Please check whether the spam box have that email or not.
If the spam don't have,please whitelist "
support@mail.gate.io "and domain ”mail.gate.io”,then try again.
Question regarding deposit
1.Deposit XLM/EOS/XRP... without memo/tag or wrong memo/tag
We can help to manually credit for you, the following information are required:
1)Kindly make another XLM/EOS/XRP... deposit with correct memo/tag from same sender address, any amount are accepted
2)After successfully sent, kindly provide us the TXID of the second transaction,and provide us a screenshot of the payment record which the first and second transaction are on the same page from sending party.
2.Why the USDT i deposited credit as USDT0_BSC?
We do not support to deposit BEP20 USDT,the BEP20 USDT you deposited was credited as USDT0_BSC,kindly access the withdrawal page and withdraw it,you can withdraw them via:
https://www.gate.io/myaccount/withdraw/USDT0_BSC 3.Deposit BEP 20 token which we do not support currently,how to solve it?
Sorry,we do not support it currently,if we support it in th future,you may contact again to check whether this transaction can be processed or not
4.Depoist ERC20 token which we do not support currently,how to solve it?
Sorry,we can not handle it currently,if we can handle it in the future,you may contact us again.
5.How to deposit?
You may know how to deposit from this article,
https://www.gate.io/help/guide/deposit_withdrawa/16442/How-to-Deposit 6.I deposited DREP token to my Gate.io account,why it credited as DREPV1?
Gate.io has completed the DREP token swap,the new upgraded DREP token contract address: 0x3ab6ed69ef663bd986ee59205ccad8a20f98b4c2,the DREP you depsoited are old drep,so it credited as DREPV1,you may withdraw it from this page,https://www.gate.io/myaccount/withdraw/DREPV1
You may withdraw them to your personal wallet and swap yourself before the deadline 1st Sept, 2021 (Block height: #13162200)
Learn more about the token swap:
https://drep-foundation.medium.com/drep-token-swap-guide-37d04c46d05f Question regarding withdrawal
1.Withdraw suspended for 24 hours.
If you change any of the security settings_TOTP、SMS、fund password, the system will detected this change and it will trigger withdrawal suspension for 24 hours.This is a setting for security reasons, it cannot be shorten or removed. You may check your security logs at
https://www.gate.io/myaccount/mylogs for when you made the last change. The time you can withdraw again= then time you made the change+24 hours.Thank you for your understanding and cooperation.
2. Receiving error message ' exceed withdrawal limit' when withdraw.
KYC is required for withdrawal,for this case,kindly complete your KYC,accounts that have passed KYC1 check will have a 2,000,000 USDT withdrawal limit.
3.Receiving error message ' second cofirmation not correct ' when withdraw.
It was caused by the image puzzle verification,kindly swith to domain name
www.gateio.pro and upload again.
4.Withdrawal in the status of KYC required or Verifying
This status means this withdrawal is in the status of verifying,KYC1 and KYC2 are required,kindly check whether you complete KYC1 and KYC2,if not,kindly complete it ,after your KYC1 and KYC 2 approved,you may contact us again,then we will forward to our personnel to process it for you.
5.Withdraw in the status of failed.
For the failed withdrawal,we will resend it within a few hours,if it failed finnally,it will be canceled,this process may take a few hours to 24 hours,kindly wait patiently and check back later.
6.How to withdraw?
You may know how to withdraw from this article,https://www.gate.io/help/guide/deposit_withdrawa/16447/How-to-Withdraw
7.Withdraw as Gatecode ,how to solve it?
You may know how to use gatecode from this article,https://www.gate.io/help/guide/problemsets/16402/Withdrew-asset-as-Gatecode.-How-to-solve-it
8.Withedraw XYM without memo to Kucoin,they returned the transaction,how to solved it?
Kindly provide us the TXID of the returned transaction,the withdrawal order ID on Gate.io,and the screenshot of the Kucoin's email notification that inform you they returned it.
9.When i submit withdrawal,i receive a message minus balance detected,what does this error message mean?
This error message means you account have a negative balance of one coin,the complete error message indicate the coin code and the amount of the negative balance,for this case,kindly make up the negative amount,then you can withdraw again.
Question regarding trade.
1.How to spot trade?
You may know how to trade from this article,https://www.gate.io/help/trade/trade/16443/How-to-Trade
2.How to place martket order?
Sorry,we do not have market order currently,you may choose the price from the order book,then the order you placed will be filled the with the order which already placed on the market.
3.I place buy/sell order,why it's not executed for long time?
If the market do not have matched orders,the order you placed will still stay as open orders and pending to be filled.
4.When i place order,i receive an error message 'Failed,this coin are not supported?
The users from USA,Cananda,Japan,Singapore,Brazil can only spot trade a limited number of coin on Gate.io,this error message means this coin are not supported to trade.
5.I'm from USA,which coin are allowed to trade?
The coin are allowed to trade are as follow:
BTC，LTC，BCH，BSV，ETH，ETC，XLM，ZEC，DOGE，DASH
Question regarding KYC
1. How long does it take?
After your submitted it,our personnel will process it within 24 hours,kindly wait patiently and follow the status of it on the KYC page.
2.Which type of document support to verify account?
National ID,Driver's license and passport.
3.After click the submit button from website,the page no response ,or show a error message Image uploading failed: xhr request failed, code 0,how to solve it?
Kindly swith this domain name
www.gateio.tv or
www.gateio.ch and upload again.
4.I'm from the country which not supported(Iran...),i want withdraw,can i complete KYC?
The users from Iran/Pakistan... are not supported to trade ,if you have assets on your account,you can complete your KYC from website,then withdraw your funds.
5.I'm from USA/Canada/...,i want to upload KYC from APP,but can find USA/Canada/...on APP,how to solve it?
For this case,kindly upload it from website,your country are on the country list.
6.How to check whether i submitted the KYC successfully?
After you submitted your KYC,you may back to the KYC page to check if there is a message show pending approval,if yes,it means you submitted it successfully,if not,it means you didn't submit it successfully,you need submit it again.
Question redarding fund password
1.What's fund password?
Fund password is another password for withdrawing and trading, which must be totally different from your login password.
2.Forgot fund password,how to reset it?
If you forgot it,you may reset it with username,email and login password from the web page,https://www.gate.io/resetfpw
3.I can't reset fund password,it show invalid reset link,how to solve it?
Please request a reset link and try again.
When you change the fund password, please use a network connection with a static ip and change it immediately upon reviving the resetting email.
4.Forgot the username or the page show the username not match,how to solve it?
Kindly inform us the email/phone number/account ID,we will check it for you and give you a hint.
5.Account was registered with phone number,need bind email to reset fund password.
If you need us bind an email with your account,kindly reply on this ticket,we may bind it for you.
Question regarding VIP level
1.How to raise VIP level
You may know how to raise VIP level from this page,https://www.gate.io/fee
2.Why i purcahsed 100 GT,my VIP level still 0,not VIP1
To reach VIP 1,your 14 days average GT holding need 100 GT or above,kindly access the GT holding page(
https://www.gate.io/hold_gt ) to check your 14 days average GT holding,if you already meet the requirements,kindly wait patiently,the VIP level calculated based on GT holding update evry 4 hours.
3.Why my account assets value already 0.05 BTC or above,my VIP level still 0,not VIP1
The VIP schem calculated based on total assets value need a few more time to update,kindly wait patiently and check again later.
Question regarding USDTTEST
1.Why not receive the USDTTEST？
Kindly access the giveaway page(
https://www.gate.io/rewards/task ) to check whether you claim it,after you claim it,kindly wait patiently and follow the billing details for update.
2.After calimed it on the giveaway page,why the USDTTEST still not credit to my account?
After you claimed it,the status of the task you completed will show pending on giveaway page(
https://www.gate.io/rewards/task ) ,the USDTTEST will be distributed within 24 hours after the review,kindly wait patiently and follow the billing details for update.If it show pending more than 24 hours,kindly check the status of it on the web page
https://www.gate.io/rewards/task,if any doubt with it,kindly screenshot task page on website and send to us,we will check it for you
3.Why the USDTTEST deducted from my account?
Kindly access the billing details page to check the time when you received the 1000USDTEST,the USDTEST only valid for 7 days,when it expires,the USDTEST will deduct form your account.
4.How to use USDTEST?
You may use the USDTEST to participate in the USDTEST POS mining project to earn interest,you may access the project page(
https://www.gate.io/hodl/182 ) ,then click subscribe button to participate in it to earn interest.
5.Why i not receive the interest of USDTTEST Hodl&Eran project on this distribution ?
For this case, the interest was calculated based on the average amount of token in position every day period,kindly click 'My holding' >settlement record to check your average holding,if any doubt with it,please screenshot the settlement record page,we will check it for you.
Question regarding startup project
1.Why the token i received less than the order i placed?
The tokens were distributed according to the ratio of the individual purchase orders to the purchase orders in total.The token you will receive actually= the order copy you place*the token amount for per copy*distribution ratio.
2.I placed order on the sale,why i' m not receive any token?
Kindly access the startup project record page to check whether you participate in it successfully or not.Users need to ensure that there is sufficient balance (exceeding the purchase value) in accounts for the purchase after placing the orders until we announce the sale result. An insufficient balance will result in the cancellation of the purchase order.
3.Why it always bring me back to home page when i place order in the startup project?
The users from USA,Canada,Japan,Singapore and Brazil are only allowed to sopt trade a limited number of coin on Gate.io,participate in startup project are not allowed,if you are not comes from these country,kindly let us know,we will check it for you.
Question regarding fiat currency
Can i deposit/withdraw/trade with bank/credit/debit card?
Sorry,you can't,fiat currency are not supported on Gate.io,you can not deposit,withdraw and trade any fiat currency on Gate.io in any ways,you can only deposit,withdraw and trade crypto currecy which are supported on Gate.io,such as BTC,USDT,ETH,etc
Question regarding PAID.
A security issue was found in PAID token smart contract. Gate.io has suspended the PAID token deposit and trading services. This is the latest update
https://www.gate.io/en/article/20149 , for further update,kindly wait patiently and follow our announcement.
