Poloniex SupporT! Please Help Me!! (Accidentally deposited BTC to USDT wallet )

[canyalos1]

I want to know normally how long this recover process takes to finish ? I mean 1 month is normal for this.  

I am wondering because of I have very little technical knowledge
..
Why does it take so long? Is it a very difficult process?

Thanks everybody.

The process itself is not difficult. The difficult part is doings it in a way that protects the private keys of the exchange. Most likely, the private keys of the various coins they support are kept separate, and the devs probably need to perform ETL tasks to move the private keys from the infrastructure of one coin to another. This is most likely done on an ad-how basis, and many tests and approvals will likely be needed to ensure that no information is leaking and that customer money is kept safe.

I would anticipate a delay lasting months, hopefully it won’t be that long. You should follow up with them periodically. Posting in this forum will not accomplish anything.

Hi, Thank you for your answer..

I know that posting here will not solve my problems, but I learned lots of think from another users. I'm just trying to find the safest way. I don't want to regret later why I didn't do this.

Thanks..

[canyalos1]

Hi, Still they didnt solved my issue. Today 33th day. When I opened ticket 0.4 bitcoin was 25k usd, now 20k usd ... I am tired of copy/paste replies. I'm starting to worry now ((

[OcTradism]

Hi, Still they didnt solved my issue. Today 33th day. When I opened ticket 0.4 bitcoin was 25k usd, now 20k usd ... I am tired of copy/paste replies. I'm starting to worry now ((

They don't steal anything from you.

0.4 Bitcoin is 0.4 Bitcoin and it should be untouched by Poloniex. I believe they did not touch it. If they did not touch, they did not steal any Bitcoin or USD from you.

Please wait and beware of the risk on the side of Poloniex when they use private key to help you. You are not in the position to make demand on Poloniex and they are not in mandatory situation that they must help you.

You might keep to bump your support ticket weekly or bi-weekly. Don't create any new support ticket and don't bump yours every day. It will be annoying and it only hurts your chance.

[Quickseller]

I want to know normally how long this recover process takes to finish ? I mean 1 month is normal for this. 

I am wondering because of I have very little technical knowledge
..
Why does it take so long? Is it a very difficult process?

Thanks everybody.

The process itself is not difficult. The difficult part is doings it in a way that protects the private keys of the exchange. Most likely, the private keys of the various coins they support are kept separate, and the devs probably need to perform ETL tasks to move the private keys from the infrastructure of one coin to another. This is most likely done on an ad-how basis, and many tests and approvals will likely be needed to ensure that no information is leaking and that customer money is kept safe.

I would anticipate a delay lasting months, hopefully it won’t be that long. You should follow up with them periodically. Posting in this forum will not accomplish anything.

Hi, Thank you for your answer..

I know that posting here will not solve my problems, but I learned lots of think from another users. I'm just trying to find the safest way. I don't want to regret later why I didn't do this.

Thanks..

I would encourage you to remain patient and follow up with the support team periodically. I would say that following up more than once per week is probably excessive. You can keep your thread updated as well if you want, but doing so won’t do anything to speed up your case.

[canyalos1]

I want to know normally how long this recover process takes to finish ? I mean 1 month is normal for this. 

I am wondering because of I have very little technical knowledge
..
Why does it take so long? Is it a very difficult process?

Thanks everybody.

The process itself is not difficult. The difficult part is doings it in a way that protects the private keys of the exchange. Most likely, the private keys of the various coins they support are kept separate, and the devs probably need to perform ETL tasks to move the private keys from the infrastructure of one coin to another. This is most likely done on an ad-how basis, and many tests and approvals will likely be needed to ensure that no information is leaking and that customer money is kept safe.

I would anticipate a delay lasting months, hopefully it won’t be that long. You should follow up with them periodically. Posting in this forum will not accomplish anything.

Hi, Thank you for your answer..

I know that posting here will not solve my problems, but I learned lots of think from another users. I'm just trying to find the safest way. I don't want to regret later why I didn't do this.

Thanks..

I would encourage you to remain patient and follow up with the support team periodically. I would say that following up more than once per week is probably excessive. You can keep your thread updated as well if you want, but doing so won’t do anything to speed up your case.

Hi, thank you for your reply...

I'm trying not to keep them busy. I didnt opened second ticket but their last reply 12 days ago.  I want to forget it but I can't, now it comes into my dreams . My psychology is broken ( I cant not do anythink.. If they give me my usdt wallet private key, I can recover myself but they dont give me my wallet private key.. really I dont understand why they dont give me private key...

[canyalos1]

Hi, Still they didnt solved my issue. Today 33th day. When I opened ticket 0.4 bitcoin was 25k usd, now 20k usd ... I am tired of copy/paste replies. I'm starting to worry now ((

You might keep to bump your support ticket weekly or bi-weekly. Don't create any new support ticket and don't bump yours every day. It will be annoying and it only hurts your chance.

Hi, 30 April Poloniex stop using OMNI .. Today When I check my account I saw that my wallet adres which one I accidentally sent btc ( 1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv ) no more exist on my account.. I mean I can not see my wallet like in image..

Now when I try to deposit Usdt, here is only have TRON and ETHEREUM ... I can not find my wallet ( 1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv )

Today 39th day. And last reply from support was 17 days ago.  I dont want to think that ignore me.. 

I have question, They removed my Omni usdt wallet. Is it problem for me or not ?  How am I going to prove it ?

Really I am very tired and worry..

[OcTradism]

Hi, 30 April Poloniex stop using OMNI .. Today When I check my account I saw that my wallet adres which one I accidentally sent btc ( 1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv ) no more exist on my account.. I mean I can not see my wallet like in image..

Now when I try to deposit Usdt, here is only have TRON and ETHEREUM ... I can not find my wallet ( 1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv )

Today 39th day. And last reply from support was 17 days ago.  I dont want to think that ignore me..  

I have question, They removed my Omni usdt wallet. Is it problem for me or not ?  How am I going to prove it ?

Really I am very tired and worry..

They announced that they will stop support Tether USD on OMNI layer (I don't check your posts but I recalled you gave the information in one of your posts or screenshots).

It is normal when they stop USDT-OMNI support as planned and announced weeks ago. It is not a personal attack on you and your account.
Regarding to your account and request to recover your crypto, as I and others said.

- You are not in a position to request and get 100% support from Poloniex. Not only about Poloniex but also about any other centralized exchanges. It is your lesson so please remember it and never make same mistakes.
- Poloniex shown some vague supports for you. You have only choice, try to bump your support ticket after a while sometime. It can be weekly, bi-weekly or monthly bump. However, don't bump your ticket every day as it is superb annoying.
- Lastly, afford your loss if Poloniex won't support you at the end.
- Wait and hope, but afford for your loss with the prob for loss is 80 to 90%.

[DaveF]

Remember in the BEST of times Poloniex taking care of this in the in range of *MONTHS and MONTHS* not weeks.

The lack of display of any asset has nothing to do with anything. They halted trading / dealing with it. So it's no longer being shown.
And they can't give you access to your key if the exchange was built properly. There are layers and layers of security and audits before anything like that can be done.

The only thing you can do is wait.

-Dave 

[khaled0111]

I want to know this modification will affect my process or not ?

Whether they are delisting USDT or just preventing their users from using the OMNI protocol shouldn't change anything. They still own the private keys for their omni addresses so they can recover your bitcoins any time they want. Nothing to worry about, really. Just keep in touch with their support team.

I have question, They removed my Omni usdt wallet. Is it problem for me or not ?  How am I going to prove it ?

Honestly, I don't think they will deny that the address belongs to them just because it doesn't appear in your account anymore.

[canyalos1]

They announced that they will stop support Tether USD on OMNI layer (I don't check your posts but I recalled you gave the information in one of your posts or screenshots).

It is normal when they stop USDT-OMNI support as planned and announced weeks ago. It is not a personal attack on you and your account.
Regarding to your account and request to recover your crypto, as I and others said.

- You are not in a position to request and get 100% support from Poloniex. Not only about Poloniex but also about any other centralized exchanges. It is your lesson so please remember it and never make same mistakes.
- Poloniex shown some vague supports for you. You have only choice, try to bump your support ticket after a while sometime. It can be weekly, bi-weekly or monthly bump. However, don't bump your ticket every day as it is superb annoying.
- Lastly, afford your loss if Poloniex won't support you at the end.
- Wait and hope, but afford for your loss with the prob for loss is 80 to 90%.

Thank you for your reply. I will wait. I'm a little excited because of 23k $ big amount for me now..

Remember in the BEST of times Poloniex taking care of this in the in range of *MONTHS and MONTHS* not weeks.

The lack of display of any asset has nothing to do with anything. They halted trading / dealing with it. So it's no longer being shown.
And they can't give you access to your key if the exchange was built properly. There are layers and layers of security and audits before anything like that can be done.

The only thing you can do is wait.

-Dave  

Thank you for your reply. I am worry not about of time line,  I am worrying about of that they ignored me I think.

I want to know this modification will affect my process or not ?

Whether they are delisting USDT or just preventing their users from using the OMNI protocol shouldn't change anything. They still own the private keys for their omni addresses so they can recover your bitcoins any time they want. Nothing to worry about, really. Just keep in touch with their support team.

I have question, They removed my Omni usdt wallet. Is it problem for me or not ?  How am I going to prove it ?

Honestly, I don't think they will deny that the address belongs to them just because it doesn't appear in your account anymore.

Thank you so much for your reply. I have to wait, ı understand that I dont have different way.  If they reply me I will post here.. ((

[canyalos1]

Hi, Today 50th day and still dont got any reply. Telegram and Trollbox mod. always told me that they still working to solve my issue. I dont understand recover btc very simple process but 50 days they didnt solve it. I think ı want that I will give up and forget this coins. After that it will be Poloniex btc.. How can it possible.  I dont understand If there's a solution, why don't they help me..  I'm so tired of following this process and I can not do anything.. ( 

[OcTradism]

Hi, Today 50th day and still dont got any reply. Telegram and Trollbox mod. always told me that they still working to solve my issue. I dont understand recover btc very simple process but 50 days they didnt solve it. I think i want that I will give up and forget this coins. After that it will be Poloniex btc.. How can it possible.  I dont understand If there's a solution, why don't they help me..  I'm so tired of following this process and I can not do anything.. (  

You still don't understand your situation. You must afford you loss at beginning and only can hope for magic support from Poloniex.

They did not do anything wrong if they won't recover your crypto because of your mistakes. Imagine, please, that if they expose their private key just because of support for your case, and lose their big fund by hackers.

You can blame them that they have no or terrible support but you should know it is a very common support policy on exchanges. When you send your cryptocurrency to wrong address, wrong chain, please afford for your loss.

Support is the last hope you have but chance is extremely low and bump your topic here means nothing with Poloniex. I don't call 0.4 BTC has a small value but with exchange like Poloniex, they can get it easily from customer trading fees, within one day.

[Darker45]

Hi, Today 50th day and still dont got any reply. Telegram and Trollbox mod. always told me that they still working to solve my issue. I dont understand recover btc very simple process but 50 days they didnt solve it. I think i want that I will give up and forget this coins. After that it will be Poloniex btc.. How can it possible.  I dont understand If there's a solution, why don't they help me..  I'm so tired of following this process and I can not do anything.. (  

~snip~

Regardless, OP should just continue reaching out to Poloniex's support in whatever ways possible. It doesn't cost him/her much to continue doing that.

OP, present your case well, formally and courteously, with all the evidences and screenshots. I don't know, it might help your ticket stand out. For sure, Poloniex regularly receives a whole lot of tickets with the same case as yours.

$23,000 may not be a biggie to Poloniex but it is to OP. It is an amount worth pursuing till the end.

[canyalos1]

Hi, Today 50th day and still dont got any reply. Telegram and Trollbox mod. always told me that they still working to solve my issue. I dont understand recover btc very simple process but 50 days they didnt solve it. I think i want that I will give up and forget this coins. After that it will be Poloniex btc.. How can it possible.  I dont understand If there's a solution, why don't they help me..  I'm so tired of following this process and I can not do anything.. (  

You still don't understand your situation. You must afford you loss at beginning and only can hope for magic support from Poloniex.

They did not do anything wrong if they won't recover your crypto because of your mistakes. Imagine, please, that if they expose their private key just because of support for your case, and lose their big fund by hackers.

You can blame them that they have no or terrible support but you should know it is a very common support policy on exchanges. When you send your cryptocurrency to wrong address, wrong chain, please afford for your loss.

Support is the last hope you have but chance is extremely low and bump your topic here means nothing with Poloniex. I don't call 0.4 BTC has a small value but with exchange like Poloniex, they can get it easily from customer trading fees, within one day.

Hi, I really dont understand you. Why are you constantly defending the Exchange company? You can find lots of issue like me and exchange companies recover their bitcoin.  And I dont understand why they will lose their big fund. Poloniex dont support more OMNI protocol (30 April). They removed (OMNI) wallet from users account, I mean they dont have any fund on this private key.

I understand that I did mistake. For example you sent money to wrong IBAN from your bank, You can get you money back. its very simple, Banks help you because its possible..  I dont understand, What would you do if you were in my place ? ...

Please I dont want your advice more, because you dont want to give advice..

[canyalos1]

Hi, Today 50th day and still dont got any reply. Telegram and Trollbox mod. always told me that they still working to solve my issue. I dont understand recover btc very simple process but 50 days they didnt solve it. I think i want that I will give up and forget this coins. After that it will be Poloniex btc.. How can it possible.  I dont understand If there's a solution, why don't they help me..  I'm so tired of following this process and I can not do anything.. (  

~snip~

Regardless, OP should just continue reaching out to Poloniex's support in whatever ways possible. It doesn't cost him/her much to continue doing that.

OP, present your case well, formally and courteously, with all the evidences and screenshots. I don't know, it might help your ticket stand out. For sure, Poloniex regularly receives a whole lot of tickets with the same case as yours.

$23,000 may not be a biggie to Poloniex but it is to OP. It is an amount worth pursuing till the end.

I hope I will get money back, I fund Poloniex staff on Linkedin .. I wrote them that I need help and support dont reply me. They send me email that ;

Hello ...............,
It has come to our attention that you have recently engaged employees of Poloniex using non-business social media sources, including LinkedIn.  We respectfully request that you do not engage employees using their personal social media accounts and only utilize official Poloniex Support channels, where official business is conducted.
We will look into your matter as quickly as possible, and we handle matters in the order in which they are received.  However, should you continue to engage with employees outside of official business channels, your account will be closed. 
We very much appreciate your cooperation and respect for employee's privacy. Thank you.
Sincerely,
The Poloniex Compliance Team

what is that, I dont understand.. I need my money why they dont want to understand me.. Its very simple to recover bitcoins, its cant be takes 50 days.. I will not give up...

[OcTradism]

Hi, I really dont understand you. Why are you constantly defending the Exchange company? You can find lots of issue like me and exchange companies recover their bitcoin.  And I dont understand why they will lose their big fund. Poloniex dont support more OMNI protocol (30 April). They removed (OMNI) wallet from users account, I mean they dont have any fund on this private key.

I understand that I did mistake. For example you sent money to wrong IBAN from your bank, You can get you money back. its very simple, Banks help you because its possible..  I dont understand, What would you do if you were in my place ? ...

I have no reason to defend Poloniex or other exchanges.

Please read my posts earlier and few helpful posts of others. If you understood my posts and others, you will know you have only option. Use your support ticket (old one, only one ticket), bump it after a while sometime. I told you earlier that you can bump your ticket weekly or bi-weekly, then wait.

Use the only one support ticket to catch their attention and wait, hope, that's all you can do.

The email you received recently reveals the fact I gave you. The more noise you make, the more unofficial channels you use to spread your case, your chance will be vanished. Because, their rules are clear "You will lose your money when you send it inaccurately".

You can only hope for their generous support. Not only Poloniex, many other exchanges won't give you support in such recovery case. Some will give support but charge very high recovery fees. Obviously, with 0.4 BTC, you can accept their fee but you must have their support. The must condition is not in your hands.

Please I dont want your advice more, because you dont want to give advice..

Ok. Well thanks for your time.

[canyalos1]

Hi, I really dont understand you. Why are you constantly defending the Exchange company? You can find lots of issue like me and exchange companies recover their bitcoin.  And I dont understand why they will lose their big fund. Poloniex dont support more OMNI protocol (30 April). They removed (OMNI) wallet from users account, I mean they dont have any fund on this private key.

I understand that I did mistake. For example you sent money to wrong IBAN from your bank, You can get you money back. its very simple, Banks help you because its possible..  I dont understand, What would you do if you were in my place ? ...

I have no reason to defend Poloniex or other exchanges.

Please read my posts earlier and few helpful posts of others. If you understood my posts and others, you will know you have only option. Use your support ticket (old one, only one ticket), bump it after a while sometime. I told you earlier that you can bump your ticket weekly or bi-weekly, then wait.

Use the only one support ticket to catch their attention and wait, hope, that's all you can do.

The email you received recently reveals the fact I gave you. The more noise you make, the more unofficial channels you use to spread your case, your chance will be vanished. Because, their rules are clear "You will lose your money when you send it inaccurately".

You can only hope for their generous support. Not only Poloniex, many other exchanges won't give you support in such recovery case. Some will give support but charge very high recovery fees. Obviously, with 0.4 BTC, you can accept their fee but you must have their support. The must condition is not in your hands.

Please I dont want your advice more, because you dont want to give advice..

Ok. Well thanks for your time.

Hi, thank you for your reply .. Sorry i'm a little angry .. 24k usd now 14k usd. I lost 10.000 dollars from the laziness of the support team. today 64th day and I got reply from support the same like first email.. I mean they dont care about of my issue..


I spoke hard to you because I was a little angry .. sorry about of that.

[qqJoja]

This is my USDT adress which one I accidentally sent bitcoin.
https://www.blockchain.com/btc/address/1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv?page=1

Transaction ID : 23a63c1a479faedecc3dc959616353e506db95002f3217516f3761db1ede99e8

Amount : +0.39950000 BTC

Hi,
can you please explain how that happen, that transfer with this amount is dated by 2018 ?

[canyalos1]

This is my USDT adress which one I accidentally sent bitcoin.
https://www.blockchain.com/btc/address/1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv?page=1

Transaction ID : 23a63c1a479faedecc3dc959616353e506db95002f3217516f3761db1ede99e8

Amount : +0.39950000 BTC

Hi,
can you please explain how that happen, that transfer with this amount is dated by 2018 ?

Hi, I dont understand you clearly. I explained everythink on my topic and my posts. May you read all of them please.. ? thanks

Note: today 86th day. support still didnt solved my issue. They blocked me from tweeter and Poloniex trollbox..

[canyalos1]

Hi, today 105th day and still support didnt solved my issue. I am tried to check my emails and write them email. Finally they replied me 31 days ago.  3-4 days ago I connected live chat on Poloniex and chat with support but I dont feel that they want to help me .. here is chat logs.. they always want to find some problem.. for example in this chat, admin write me about that they disabled OMNI network because of it problem didnt solved. But when I wrote them that I opened ticket while Omni network active, they always told me somethink different.

(07:56:36 AM) *** Can E**z joined the chat ***
(07:56:36 AM) Can E**z: Hi,
(07:57:07 AM) Can E**z: Hi Evelyn.
(07:57:08 AM) Evelyn: Hello Can E**z, My name is Evelyn from Poloniex Support. How may I assist you?
(07:57:49 AM) Can E**z: I am waiting about of 101 days, but my ticket still didnt solved
(07:58:03 AM) Can E**z: May you check it for me ?
(07:58:14 AM) Evelyn: May I know if you have the ticket number?
(07:58:39 AM) Can E**z: Yes I have. Here is ticket number = 1331300
(07:59:17 AM) Evelyn: one second
(07:59:56 AM) Evelyn: it is with our technical team
(07:59:58 AM) Evelyn: As previously stated, we can attempt to recover these funds, but there is no guarantee it can be done, nor do we offer a timeline for this process. We appreciate your patience! We will be in touch with you as soon as we have an update, but please note this process could take several weeks or more.
(08:01:04 AM) Can E**z: Evelyn I am waiting about more then 100 days.
(08:01:46 AM) Can E**z: Poloniex solved the similar issue in 30 - 40 days
(08:01:56 AM) Evelyn: I can help escalate your case
(08:02:07 AM) Evelyn: I understand it has been a while
(08:02:22 AM) Can E**z: I fund some post which one got the similar issue on some forms
(08:02:45 AM) Can E**z: please I need some help
(08:02:50 AM) Evelyn: while I am not an expert but things can be different for our technical team
(08:02:56 AM) Evelyn: and it will take longer
(08:03:02 AM) Evelyn: I will let the team know
(08:04:07 AM) Can E**z: I contacted with these poloniex user. Our problem is the same... I created a topic on (bitcointalk)
(08:05:10 AM) Can E**z: I already contacted with 3-4 user who got the same issue.
(08:05:45 AM) Can E**z: If I got my usdt wallet private key, I can recover my btc my self in 1 hours
(08:06:10 AM) Can E**z: But poloniex tech. dont provide me my usdt wallet private key
(08:06:10 AM) Evelyn: the address you used it USDTOMNI
(08:06:18 AM) Evelyn: and we have disabled USDTOMNI
(08:06:25 AM) Evelyn: that takes longer time
(08:06:37 AM) Evelyn: I will let the team know to solve it as soon as possible
(08:06:52 AM) Can E**z: I know it, I opened ticket before poloniex disable omni network
(08:07:22 AM) Can E**z: I opened thick at 14 april. poloniex disable it at 30 april
(08:07:50 AM) Can E**z: and I already contacted with tether support
(08:08:20 AM) Can E**z: they wrote me that ,
(08:08:21 AM) Can E**z: Thank you for contacting Tether.

We are sorry to hear about this accident.
You are correct, the coins could be recovered by the private key holder. Since most platforms are not willing to share the key with their users for security concerns, we encourage you to wait for Poloniex's assistance.

We hope that your funds will be recovered soon.
(08:09:11 AM) Can E**z: please I really need help,
(08:09:51 AM) Evelyn: yes, the recovery was time-consuming and it happened with the delisting issue
(08:10:10 AM) Evelyn: your ticket is still open and our team will check it as soon as possible
(08:10:30 AM) Can E**z: ok. thanks. may you update it for me ?
(08:11:19 AM) Evelyn: they will check all the tickets about USDTOMNI together and get back to you
(08:11:46 AM) Can E**z: ok. thanks.
(08:11:54 AM) Can E**z: Have a good day.
(08:12:09 AM) Evelyn: thank you
(08:12:40 AM) *** Can E**z left the chat ***


I also filed a complaint with the court, but they don't even have a real address. I do not know what to do..  I find them on Linkedin and wrote their support manager many times they didnt replied me and Linkedin freeze my account because of that they complained about me. I opened a ticket on Linkedin and unblock my account..  After that Poloniex ( compliance@poloniex.com ) this email adress sent me email and threatened me.

And today when I asked about of my ticket on trollbox , admins again banned me from trollbox.... ((