I just installed bitcoin.com wallet on an android phone just to see how it works.
It does generate BIP39 seed phrase.
Blockchain.com is BIP39, you are right.
Although this is not in relation to what you commented but just an addition. One thing I hate about the wallet is that it does not support nested segwit and native segwit. Although, I have ones a time imported the seed phrase generated from blockchain.com on iamcoleman before, and it worked like normal seed phrase and generated all the necessary derivation paths, and the first address is the same as that of the blockchain.com wallet, but on the wallet itself, only legacy is supported, and this is just one of the ways people are unknowingly wasting bitcoin on transaction fee.
Great, I'll know this for the future, but unfortunately, in this case he/she said that the seed phrase wasn't generated with bitcoin.com if I'm not mistaken.
If the seed phrase is not working, the fault is from the person that is importing the seed phrase. Maybe he is imported another seed phrase, or maybe he is not checking the box for BIP39 right on the electrum wallet.