betcoin.AG SCAM - closed account and stole over 50mBTC 2000€+

[M1KUSH]

They stole my 16mBTC=4.06LTC deposit and deleted my 35mBTC winnings, also they stole my sensitive data by extortion of KYC verification like ID scan, selfie with ID.

What happened:: 2 weeks ago I created account there and made deposit in LTC 4.06~. I have placed bets for around 18mBTC and won 51mBTC. After betting on 1st game I requested withdrawal for ~9mBTC=2.37LTC, I have confirmed it on mail, waited few hours but it haven't arrived, I have created tictket why I have not receive it yet, then they asked me for KYC veryfi that I passed but still didn't receive any crypto. In same day David from support started accusing for friendship with one of teams I have bet against. (never had any connection with these teams, these teams aren't even from my country and nationality), They said they will contact with me within 7 bussines days. I have writed them after 10 business days what is going on, but i guess nothing changed in their investigation because they asked same question as before, I told them i will make this case publicy, I have made review on trustpilot and day after my account on betcoin is blocked or deleted ( can't login and restet password doesn't work), I get notification that they replyed my last message in tickted but I can't even login to see it.
 

Scammers Profile Link: www.betcoin.ag

Amount Scammed: 4.06LTC deposit, ~50mBTC in total
Proof of Payment: https://i.imgur.com/sFHgVEZ.png
PM/Chat Logs:https://i.imgur.com/FaKeuMm.png
TLTR:

• I have Made deposit with ~4LTC/16mBTC=800€
• I Won ~35mBTC=1500€
• They Extorted on me KYC, stole my sensitive data
• They Accused me of nonsense reasons
• After 2 weeks of waiting they blocked my account and stole 2000€+

[1714189748]

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[1714189748]

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[1714189748]

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[1714189748]

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[BitcoinGirl.Club]

Amount Scammed: 4.06LTC deposit, ~50mBTC in total
Proof of Payment:

I will encourage you to post the Tx ID that was used to deposit the fund. A blockchain evidence is such an evidence that can not be altered. Considering the chat log is real,  betcoin.AG also can drop a line in this thread to make their statement clear.

It could be a misunderstanding too.

[bL4nkcode]

I have pm'ed betcoin.ag and hopefully will give a respond here.

While you can add on the op on what is ask above post.

[Betcoin.AG]

Thank you, bL4nkcode, for contacting us regarding this matter.

As this player stated, he deposited LTC which at the time converted to the rate of 16.5 mBTC.

Upon reviewing his withdrawal, we saw that his play was indicative of that of what was potentially a compromised match. We informed him that it was under review and reported this to our sports provider for investigation. On Saturday, we were informed that based on their findings the match was likely compromised and this player had max bet it on multiple sites. We resettled his bets at 1:1 and returned his 16.5 mBTC worth of LTC based on the conversion rate at the time. These funds were sent promptly to him, prior to him reporting this on BitcoinTalk, and his account was permanently closed.

Here is evidence of that transaction to his provided LTC wallet LZGqiBrp8iLfRmjSWn45Gg2VmoMMt335og:
https://live.blockcypher.com/ltc/tx/3ba7b040bd44d677bcd4a301e040c93963163f17ed5c8cc01f53d53aecff7556/

As far as him claim that he was "extorted" for KYC, he was asked and agreed to provide this. This is required of anyone who is under suspicion of terms violations, in this case, primarily to ensure that he cannot create any additional accounts.

[Maasdamer]

Thank you, bL4nkcode, for contacting us regarding this matter.

On Saturday, we were informed that based on their findings the match was likely compromised and this player had max bet it on multiple sites.

What game? How would you know that HE bet this game on other sites? Also, how low are the limits on your site when he max bet it with such a small amount?? Makes 0 sense what you write here.

Also a "likely compromised" game is not compromised until its decided it is.
Sounds very fishy !!!

EDIT: In the chat log your very unprofessional support agent accused him of knowing someone in "touch the crown" and how many times he max bet it somewhere else. Thats the same day he completed KYC, 11 days ago.
Yet you claim that Saturday (3 days ago) your odds provider said "the match was likely compromised and this player had max bet it on multiple sites" .

See the problem?

[LEVSKI7]

Betcoin are scammers = see how many charges there are against them in forums and groups.but in curacao they are not subject to control so that the deceived are left to drink a cold water.

[Trixoempire]

Thank you, bL4nkcode, for contacting us regarding this matter.

As this player stated, he deposited LTC which at the time converted to the rate of 16.5 mBTC.

Upon reviewing his withdrawal, we saw that his play was indicative of that of what was potentially a compromised match. We informed him that it was under review and reported this to our sports provider for investigation. On Saturday, we were informed that based on their findings the match was likely compromised and this player had max bet it on multiple sites. We resettled his bets at 1:1 and returned his 16.5 mBTC worth of LTC based on the conversion rate at the time. These funds were sent promptly to him, prior to him reporting this on BitcoinTalk, and his account was permanently closed.

Here is evidence of that transaction to his provided LTC wallet LZGqiBrp8iLfRmjSWn45Gg2VmoMMt335og:
https://live.blockcypher.com/ltc/tx/3ba7b040bd44d677bcd4a301e040c93963163f17ed5c8cc01f53d53aecff7556/

As far as him claim that he was "extorted" for KYC, he was asked and agreed to provide this. This is required of anyone who is under suspicion of terms violations, in this case, primarily to ensure that he cannot create any additional accounts.

Lol what kind of excuse is this. You just ripped him and come with bs.
You would better just tell that op is lie amd  fake all

[Betcoin.AG]

By blindly supporting the OP, it is actually harming the industry. He was proven to have lied twice, when he said he was extorted for KYC and when he said he didn't receive his deposit back. We have no interest in withholding 0.03 BTC. We pay out hundreds of times that amount every day to legitimate players.

We have a security team and software which are dedicated to finding fraud. We wish we didn't need these, since it costs us many hundreds of thousands of dollars annually, but the industry is filled with cheaters. Upon reviewing this player's bets it was quite obvious that he was aware of the results of this match prior to it taking place. We immediately contacted multiple other sportsbooks who we have a close relationship with, and they confirmed that he had max bet these markets on their sites, as well. Unfortunately for cheaters, such as this player, the Bitcoin operators are all communicating now to reduce fraud and improve the industry. As a result of this, we have collaboratively prevented millions of dollars in fraudulent payouts that could be better used to improve our sites.

Upon learning this information, we also contacted our sports provider who came back with the information that the match was likely compromised. By this, we mean that the player not only max bet this on a number of Bitcoin sites, but on a large number of fiat sites throughout their network.  Enough evidence was found that although the provider cannot directly ban him from betting, they reduced his limits on every platform to the absolute minimum.  They also determined that by other players activity on this match, that there is a high probability of abuse. These bets included parlaying the favorite to lose outright, 3way, Asian Handicaps and exact score bets, with a 100% win rate across the board. Only after the detailed investigation had concluded, we seized his proven illicit winnings.

We think that eSports have a bright future in this industry, however currently due to lower tiered security and payouts, they are considered a high risk sport, which is why the general limits are lower. By us and other operators fighting this abuse, it will help build the sport and make it cleaner. Paying out the illegitimate winnings to this player would make us complicit in his wrongdoing and encourage others to do the same. We are happy that word is getting out that this will not be tolerated at Betcoin, and that Bitcoin sportsbook have a network where this type of thing is discussed daily to prevent other cheaters from thriving. We will continue to cooperate with the eSports leagues through our sports provider to investigate and report any unusual betting activity on these matches.

As always, Betcoin is growing exponentially and paying out legitimate winners much larger amounts than this all day long, with average times of 15 minutes. Thanks and best of luck to all!

[Maasdamer]

By blindly supporting the OP, it is actually harming the industry. He was proven to have lied twice, when he said he was extorted for KYC and when he said he didn't receive his deposit back. We have no interest in withholding 0.03 BTC. We pay out hundreds of times that amount every day to legitimate players.

We have a security team and software which are dedicated to finding fraud. We wish we didn't need these, since it costs us many hundreds of thousands of dollars annually, but the industry is filled with cheaters. Upon reviewing this player's bets it was quite obvious that he was aware of the results of this match prior to it taking place. We immediately contacted multiple other sportsbooks who we have a close relationship with, and they confirmed that he had max bet these markets on their sites, as well. Unfortunately for cheaters, such as this player, the Bitcoin operators are all communicating now to reduce fraud and improve the industry. As a result of this, we have collaboratively prevented millions of dollars in fraudulent payouts that could be better used to improve our sites.

Upon learning this information, we also contacted our sports provider who came back with the information that the match was likely compromised. By this, we mean that the player not only max bet this on a number of Bitcoin sites, but on a large number of fiat sites throughout their network.  Enough evidence was found that although the provider cannot directly ban him from betting, they reduced his limits on every platform to the absolute minimum.  They also determined that by other players activity on this match, that there is a high probability of abuse. These bets included parlaying the favorite to lose outright, 3way, Asian Handicaps and exact score bets, with a 100% win rate across the board. Only after the detailed investigation had concluded, we seized his proven illicit winnings.

We think that eSports have a bright future in this industry, however currently due to lower tiered security and payouts, they are considered a high risk sport, which is why the general limits are lower. By us and other operators fighting this abuse, it will help build the sport and make it cleaner. Paying out the illegitimate winnings to this player would make us complicit in his wrongdoing and encourage others to do the same. We are happy that word is getting out that this will not be tolerated at Betcoin, and that Bitcoin sportsbook have a network where this type of thing is discussed daily to prevent other cheaters from thriving. We will continue to cooperate with the eSports leagues through our sports provider to investigate and report any unusual betting activity on these matches.

As always, Betcoin is growing exponentially and paying out legitimate winners much larger amounts than this all day long, with average times of 15 minutes. Thanks and best of luck to all!

You are not answering any questions.
Also YOU do not decide if a game is fixed or not.
Also also, what is this terrible support of yours with this snappy attitude towards the customer ( see chat/mail log ) ?
How do you and other sites decide that this is the same player. You do know you normally operate anonymous, right?
Why did you ask OP for KYC if its not a KYC concern ( multi account accusation or whatever) but about a game?
Why was his account blocked if he did not violate any rules? Betting on a game that MIGHT be fixed is no reason to do so.

You say the OP is lying , where did he say he did not get his deposit back? All we can see is you sent his money back the same day he wrote his report here, coincidence?

[Betcoin.AG]

You are not answering any questions.
Also YOU do not decide if a game is fixed or not.

As stated, his bets were not resettled until this was confirmed by the sports provider.

Also also, what is this terrible support of yours with this snappy attitude towards the customer ( see chat/mail log )?

Any of our tens of thousands of weekly users will gladly speak about our exceptional support team. This was not support, it was security and by the time this player was responded to, it was already determined that he would not be welcome at Betcoin. The only reason his account existed at that point was to determine how to proceed with his winnings, per the investigation of the odds provider.

How do you and other sites decide that this is the same player. You do know you normally operate anonymous, right?

While we won't share personal data, there are many other anonymous ways to compare accounts. These include, but are not limited to the blockchain, gaming patterns and behavioral identifiers.

Why did you ask OP for KYC if its not a KYC concern ( multi account accusation or whatever) but about a game?

We have already answered this.

...in this case, primarily to ensure that he cannot create any additional accounts.

Why was his account blocked if he did not violate any rules? Betting on a game that MIGHT be fixed is no reason to do so.

https://www.betcoin.ag/support/betcoinag-terms-service
10.2 If the player is suspected of fraudulent actions including but not limited to: participating in any type of collusion with other players, development of strategies aimed at unfaithful winnings, arbitrage betting, use of forking services, use of surebet or valuebet services, fraudulent actions against other online casinos or payment providers, chargeback procedures with a credit card or denial of some payments made, other types of cheating, providing incorrect information about personal data during registration or is known to have gone bankrupt in the country of his residence, the Company reserves the right to terminate the user account and suspend all payouts to the player.

You say the OP is lying , where did he say he did not get his deposit back? All we can see is you sent his money back the same day he wrote his report here, coincidence?

You can see the time stamps of our transaction  (25 April 15:24 GMT) and his post (25 April 16:46 GMT).

We believe we have sufficiently justified the resolution of this case.  The OP is welcome to contact a 3rd party mediator or our licensing body and we will be happy to cooperate, in full. Anyone with further questions or concerns, can send us a PM or support ticket. Thanks again.

[Maasdamer]

You are not answering any questions.
Also YOU do not decide if a game is fixed or not.

As stated, his bets were not resettled until this was confirmed by the sports provider.

Also also, what is this terrible support of yours with this snappy attitude towards the customer ( see chat/mail log )?

Any of our tens of thousands of weekly users will gladly speak about our exceptional support team. This was not support, it was security and by the time this player was responded to, it was already determined that he would not be welcome at Betcoin. The only reason his account existed at that point was to determine how to proceed with his winnings, per the investigation of the odds provider.

How do you and other sites decide that this is the same player. You do know you normally operate anonymous, right?

While we won't share personal data, there are many other anonymous ways to compare accounts. These include, but are not limited to the blockchain, gaming patterns and behavioral identifiers.

Why did you ask OP for KYC if its not a KYC concern ( multi account accusation or whatever) but about a game?

We have already answered this.

...in this case, primarily to ensure that he cannot create any additional accounts.

Why was his account blocked if he did not violate any rules? Betting on a game that MIGHT be fixed is no reason to do so.

https://www.betcoin.ag/support/betcoinag-terms-service
10.2 If the player is suspected of fraudulent actions including but not limited to: participating in any type of collusion with other players, development of strategies aimed at unfaithful winnings, arbitrage betting, use of forking services, use of surebet or valuebet services, fraudulent actions against other online casinos or payment providers, chargeback procedures with a credit card or denial of some payments made, other types of cheating, providing incorrect information about personal data during registration or is known to have gone bankrupt in the country of his residence, the Company reserves the right to terminate the user account and suspend all payouts to the player.

You say the OP is lying , where did he say he did not get his deposit back? All we can see is you sent his money back the same day he wrote his report here, coincidence?

You can see the time stamps of our transaction  (25 April 15:24 GMT) and his post (25 April 16:46 GMT).

We believe we have sufficiently justified the resolution of this case.  The OP is welcome to contact a 3rd party mediator or our licensing body and we will be happy to cooperate, in full. Anyone with further questions or concerns, can send us a PM or support ticket. Thanks again.

Shady behaviour, shady excuses. No wonder you have several complaints against you in this forum.

[LEVSKI7]

These rules are fraudulent and have no legal value. In court betcoin will be convicted. At least get a license in Malta where there are several options for the consumer to file a complaint and a lawyer can file a lawsuit. And then a new law will be passed to protect online consumers in the EU so human rights will be protected from such scammers as betcoin adkinsbet

[M1KUSH]

By blindly supporting the OP, it is actually harming the industry. He was proven to have lied twice, when he said he was extorted for KYC and when he said he didn't receive his deposit back. We have no interest in withholding 0.03 BTC. We pay out hundreds of times that amount every day to legitimate players.

While posting thread on bitcoin talk, How could i know that i got my deposit back when you closed my account without leaving any information about returning it.
After I posted it I have seen transaction in my wallet for 3.5243775LTC but It didn't say anything to me because my deposit amount was 4.06LTC
You have no interest in holding 0.03BTC but how do you explain that I have received return smaller that I have deposited.
Deposit was made from different wallet but neither that one nor the address I gave for the withdraw have not received fully amount of deposit.

As far as him claim that he was "extorted" for KYC, he was asked and agreed to provide this. This is required of anyone who is under suspicion of terms violations, in this case, primarily to ensure that he cannot create any additional accounts.

You only state this after I have processed the KYC verification, therefore I call it a extortion, any information that my account or match is under suspicion weren't presented as the reason for confirming my identifi.
I was convinced I was doing this to confirm the withdrawal but not received it so why you call me a liar?

[Betcoin.AG]

how do you explain that I have received return smaller that I have deposited.

We explained this in our original reply. The site currency of Betcoin is mBTC. All deposits and withdrawals are converted based on the rates listed on your dashboard. You deposited 16.5 mBTC worth of LTC and received 16.5 mBTC worth of LTC.

You only state this after I have processed the KYC verification

Our terms of service, which were agreed to upon signup, state that we can request proof of location and identity for any reason. However, this is only done in the cases of suspected terms violations, such as this case.

[Maasdamer]

how do you explain that I have received return smaller that I have deposited.

We explained this in our original reply. The site currency of Betcoin is mBTC. All deposits and withdrawals are converted based on the rates listed on your dashboard. You deposited 16.5 mBTC worth of LTC and received 16.5 mBTC worth of LTC.

Thats just WOW. Scam is bigger than expected.

[LEVSKI7]

these are fraudulent and criminal conditions. in a lawsuit there will be very serious consequences for Betcoin. in order to have fewer fraudsters than these criminals the solution is one = removal of individual limits=A new decision from a Spanish court has forced Betfair Spain to remove all imposed restrictions to the plaintiffs' accounts. Only the general limitations by each market and common to all players are allowed, and not individual ones. This is reported on Twittershpere.