I decided to try out a new RTG casino and take them up on their first deposit bonus about 400% match no max cashout. I deposited 100$ worth of bitcoin and received the match and started playing $10 spins. After sometime I was up to about 4k and easily finished the 45% playthrough. Ive never done something so stupid i didnt read the terms and conditions that said I cant place bets over $10 and the rules still appy after playthrough is finished and well i kept playing until i was up to about 20k and decided it was time to withdraw and got this message instead of my money ....totally my fault for not reading the terms
Hello ********
Hope you are staying safe in these troubling times.
Please know that I am very sorry about the entire situation. It is an unpleasant experience for all parties involved – especially the player, when winnings have to be removed. Voiding winnings is our last resort.
Unfortunately, in your case, the violations were severe and left us with no room for any kind of exception. Below are the main reasons we were forced to remove the winnings.
1) You’ve made a total of 1381 bets exceeding the $10 per hand limit.
2) Majority of those bets were above $25 per hand.
3) Significant portion of bets were as high as $50 per hand.
4) The overbetting violations started before wagering was finished – a total of 103 individual $15 bets on Pig Winner were made before wagering was finished
5) $11,500 of your winnings were made on a single payout resulting from a $25 bet.
Other than overbetting, here are some of the other violations which happened during bonus play.
6) RTG777 Slot was played – a slot not allowed with any bonus, per our terms of service.
7) 20 bets were made on Blackjack – which is not allowed per used bonus’ terms
183 bets were made on Spirit of the Inca – a progressive slot machine.
9) 443 bets were made on Aztec’s Millions – another progressive slot machine. Progressive games are not allowed with any bonus, per our terms of service.
Due to all of the violations stated above, we were regretfully forced to void the winnings. As with any winnings removal we process, your original deposit was re-credited so that you may try playing again, hopefully without further violations of the terms.
Once again, I am so sorry that this happened. Thank you for your understanding.
Kind regards,
Mikey
Casino Management