Ugh... Their next victim...
Sad to see people are still falling for their trap.
They have a long history of selectively "closing" high-value accounts because they were flagged. They refuse to give any comment as to which algorithm they use for flagging accounts, and they ask over-the-top ridiculous things in order to unlock your own money. This includes, but is not limited to providing screenshots from incoming transactions, proving where your money comes from, photo or videochat, paying for notarised translations of private documents and providing your social media account (
https://support.freewallet.org/support/solutions/articles/9000184127-how-to-pass-kyc-procedure-).
Their modus operandi seems very similar everytime:
- they block a high value account
- they refuse to say why
- they ask ridiculous, over the top KYC questions
- they are slow and repeat the same questions over and over, sometimes stretching the process for months
- they hope their victim loses interest in the matter, so they can keep the money (this is just my feeling)
The only thing that SOMETIMES seems to speed up the process/solves something is making a lot of noise... They seem to be sensitive to negative publicity in some way... Post on bitcointalk, PM them the link to your post (they are active on bitcointalk and will probably jump in this thread sooner or later), post on facebook, post on twitter, make blog posts about them, rate them negatively in the appstore, get a lawyer,... The more noise you make, the higher the chance of getting your issue solved, or at least, that's what it looks like for somebody who has seen dozens of these threads accusing them of theft.
The best example of noise is what they did to Elon Musk: the selectively closed his account, but he only had to tweet about it once to get it solved... Why? Because having Elon Musk tweet something bad about you is bad publicity. Bad publicity = less users. Less users = less accounts to selectively close. Less accounts to selectively close : less income.
