Wagered $10Mil on Stake March Bonus Issues

[surfrider1]

I have played on stake.com since last July.  My username is SURFRIDER.  I wagered over $10mil in March and I never received the monthly top players bonus (I tried to redeem it and it was $0.01).  I have sent 3 emails to my host, Eddie and he's not reading my messages on telegram.  I have been trying to resolve this for over 2 months now.  I haven't broken any of the terms of service and my ID is still pending verification after a month since it was submitted.  

I know that Eddie has paid out other players when their accounts were undergoing verification or if it turned out they couldn't play on stake because of jurisdiction.  I missed out on the monthly bonus for March, the weekly bonus on 4/3 and no reload on 4/2 for the past 7 days of play.  I just want to square up.

https://imgur.com/gallery/K2cHJCa
https://imgur.com/gallery/q494y7I
https://imgur.com/gallery/TQj4VWh
https://imgur.com/gallery/xNGx0Gk

FYI, I don’t have multiple accounts and I followed all the rules!

Stunna I did try to send you a PM a week ago

[Mahdirakib]

Sometimes the bonus coupon link doesn't work for all user and they update new link shortly. But in your case the whole story is different, you have faced the issue alone. Also two uncommon issue there. I don't think that it has happened for the pending ID verification process. Only Eddie or Stunna can help you out from this situation. Or you may PM MICRO, he is also a team member of Stake.

Eddie remains super busy always, he will not read the whole message of your email because it's too long. I have faced a different issue last month and sent email to Eddie for clarification. But he replied me without reading the whole message and told me to contact live support to resolve that.

Stunna I did try to send you a PM a week ago

What happened while you tried to PM Stunna? If they have disallowed newbie to send PM to them then other forum member should forward a message to them about your problem.

[Haunebu]

Am surprised to see a whale facing bonus related issues on a popular site like Stake. It's possible that their support team were overloaded with requests due to which they couldn't look into your issue.

Keep trying to contact their customer support regarding this issue. Am expecting Stunna or one of the Stake team members to respond to this thread soon as long as you didn't engage in anything shady.

[konabel]

Stay away from this site! As soon as you start winning, the problems begin!

[s0lidus]

Shit happens.

[fiulpro]

Make an additional post addressing the stake owners if the issue still persists because I do think that it will still take some time to get this done and if they do have live chat contact them again.

Well other than that you should message them here if they do not listen or ignores there is always scam section where you can message or make a new post but at the end of the day the site is good and I do think that they would for sure resolve this soon.

Also make sure you follow all the rules etc there are actually tons of them which makes you eligible for it. Depends on site to site.

I do hope this gets resolved.

...

Stay away from this site! As soon as you start winning, the problems begin!

You should present some proof of such accusations since the site is well reputed and this is unprofessional to criticize if you don't have solid grounds. Take the example above the guy presented the statement with his name and also the screenshots. Which can be looked into and resolved.

[chaser15]

It's possible that their support team were overloaded with requests due to which they couldn't look into your issue.

But OP is doing the process for 2 months now. Being busy at least should not be the reason.

And if OP will try to keep sending messages to support, the same answer will be given to him, or at worst, maybe they will not entertain every of his ticket if the request is continuous.

But for assurance, Stake is a reputable casino and I do know they will address it soon since OP now brings the ssue here. Following this story.

[DoublerHunter]

It's possible that their support team were overloaded with requests due to which they couldn't look into your issue.

But OP is doing the process for 2 months now. Being busy at least should not be the reason.

And if OP will try to keep sending messages to support, the same answer will be given to him, or at worst, maybe they will not entertain every of his ticket if the request is continuous.

But for assurance, Stake is a reputable casino and I do know they will address it soon since OP now brings the ssue here. Following this story.

^ Definitely right, this site is reputable and I think they will not let ruin their reputation just on that issue and we hope that they will solve this problem as soon as they can because it will always hunt them or chasing them by the OP. However, let us hear what is the opinion of the Stake.com sides, and sooner or later Stunna will answer this issue and probably there will be glitches or something wrong that the reason they have a delay through they have an investigation but as I say, only them can answer this issue. I still have trust in Stake.com and I think they will solve this.

[panjul07]

Every time you claimed bonuses, it is recorded under the transaction history.
I think it will be fair if you also post a screenshot about your transaction history for the "bonuses" during March.
If you do not know where it is, go to your transaction tab, choose others, choose type "bonuses".
At least it will show what you claim with the $0.01 bonus is true.
It does not mean that I do not trust what you say, but just want to make it clearer.

[rohang]

No matter the reason of OP not getting bonuses/reload/what not

His 'VIP host' (who is also supposedly the owner of stake.com FYI) not responding to any messages, is not good at all.
Atleast let OP know he wont be getting any bonuses(if thats the case)

[nelson4lov]

Stay away from this site! As soon as you start winning, the problems begin!

Don't be too quick to make conclusions. For the records, OP isn't complaining about winnings or anything but missing monthly bonuses given that he wagered a hefty sum and didn't get his rewards as he should. I'm sure there's a logical reason why it happened and totally not because stake doesn't pay out winnings, they do. They resolved all accusations in the past.

OP, I'd suggest you keep trying to reach out to stake team, at the very least you should get an explanation so you'd know what went wrong and how you can fix it. Don't be deterred (yet).

[Maasdamer]

Stay away from this site! As soon as you start winning, the problems begin!

Don't be too quick to make conclusions. For the records, OP isn't complaining about winnings or anything but missing monthly bonuses given that he wagered a hefty sum and didn't get his rewards as he should. I'm sure there's a logical reason why it happened and totally not because stake doesn't pay out winnings, they do. They resolved all accusations in the past.


OP, I'd suggest you keep trying to reach out to stake team, at the very least you should get an explanation so you'd know what went wrong and how you can fix it. Don't be deterred (yet).

He is also complaining about the vip host not answering/doing his job and his ID verification takes over 1 month.
He reached out to the stake team and as stated they do nothing but tell him to wait for the host.

Not answering and leaving the customer in the dark is what stake likes to do from time to time, speaking from own experience.

[Haunebu]

He is also complaining about the vip host not answering/doing his job and his ID verification takes over 1 month.
He reached out to the stake team and as stated they do nothing but tell him to wait for the host.

Not answering and leaving the customer in the dark is what stake likes to do from time to time, speaking from own experience.

Have observed several similar complaints related to Stake VIP hosts in recent times. This is clearly a major issue that Stake needs to resolve asap since this issue can become worse over time if left unchecked even though I haven't personally experienced this.

Am surprised to see no one from Stake team respond to this thread so far. They need to improve their customer support services.

[Bitinity]

Stay away from this site! As soon as you start winning, the problems begin!

Is this an allegation based on your own experience? Or just baseless allegation? As I can see, you are not even a player on Stake due to your country is restricted by Stake. So how can you say such allegation if you do not even have an experience on the site?

[Beparanf]

Stay away from this site! As soon as you start winning, the problems begin!

Don't be too quick to make conclusions. For the records, OP isn't complaining about winnings or anything but missing monthly bonuses given that he wagered a hefty sum and didn't get his rewards as he should. I'm sure there's a logical reason why it happened and totally not because stake doesn't pay out winnings, they do. They resolved all accusations in the past.


OP, I'd suggest you keep trying to reach out to stake team, at the very least you should get an explanation so you'd know what went wrong and how you can fix it. Don't be deterred (yet).

He is also complaining about the vip host not answering/doing his job and his ID verification takes over 1 month.
He reached out to the stake team and as stated they do nothing but tell him to wait for the host.

Not answering and leaving the customer in the dark is what stake likes to do from time to time, speaking from own experience.

Huge money is involved here so I understand if Stake will take time to process this but its very unprofessional if they leave there player in the dark after all big money he wager on the casino. I don't know the full story and I want to here the side of Stake management before I comment on this issue but I will be watching this for further development. I hope Stake @Micro will address the issue immediately.

[nakamura12]

You need to contact the stake. You are not the only gambler on stake so there might be others too who experienced the same problem as yours so you just have to wait for their response. You really need to contact them especially you wagered a lot of money in their casino. I'm sure you'll get a response from them sooner.

[peter0425]

Looks like Stake is facing too much issue the same as this.

Wagered over 10 million dollars is not that small amount for them to take unnoticed ..

Maybe this time Stake must face this and resolve the issue or else they will start losing support from the community and outside.

[so98nn]

Never thought there will be kinda allegation thread about the Stake casino. They are very popular and already has a active signature campaign running on this forum.
If the users are getting paid on time then I am pretty sure the owner of the Site who is presumable Eddie guy then he should not be having any problems dealing this guy on Telegram.

May be talk with campaign manager and ask him for a fever to connect yourself with Eddie. This indirect contact may help you recover your lost money.

I hope they won't let down a big player like you. If you are wagering 10 million then I am sure they are big portion of the same. 

[Rengga Jati]

I think that Stake.com is a reputable site. However,  I read some issues regarding this site recently.  Do hey get overload users or error systems? 
And,  are you sure that you have used the right link and also do ll the rules?  If you did,  I think you will get your rigjt but,  wait for litle bit again until all confirmed. 

[romero121]

Surely this issue will get solved at the earliest. Wagering more than $10million will get him good monthly bonus. Happy that OP has revealed his identity as well as his profiting. You're just a user among the thousands of stake users. No worries, stake used to pay big every weekend. If they decide, they can stop it. But, they keep up the trust and making a big change among the gambling sites.