Hello, I need help from experienced user.
I am using Safepal wallet app for a while and binance dapp with its feature.
Did you connected your safepal wallet directly with your Binance exchange account or not?
Make sure you are using correct eth chain and not their own bsc network that can have exact same 0x address with zero coins.
I noticed some people started to complain more about Safepal hardware wallet issues especially with alternative chains, and I would never trust this closed source wallet for holding my coins.
I am not saying this is the case here, but there is a problem with safepal encoded QR codes so in theory someone could use that to find exploit and change receiving address without you even knowing it.
One last thing you can try if nothing else works is to enter and restore your seed words in other hardware wallets like Trezor.