Duelbits Self Exclusion NOT Honored

[StoneyCold]

On June 08 2021, I asked to Duelbits support to please ban me from the website after a constrain confusion taken with my fiance to ban myself from the website so I don't gamble the money which I withdrew of 45k to my LTC account. This withdrawal was manually being processed and while being processed I put in an email to their support team to please ban my account due to gambling habits.

Fast forward, they let me keep depositing post that and when I emailed the team regards to it & they said that it takes time for them to appeal the request and that they now will ban the account ( Since 2:14 am 11th June 2021). This is completely unfair on their behalf of not taking a single thing in consideration and I have all the email trails, chat logs with them for this.

Now when I try to contact the support, they simply just ignore and don't do anything about it. The owner replies at times and completely ignores to what I say.

I really don't know what to do, my life has fallen apart. My fiance has decided to move-in with her brother due to my compulsive gambling addiction... I don't want to keep talking about this and play the victim card since it is all my mistake but I would assume just like other websites, they should be adhering Responsible Gambling seriously and should've banned the account right away because of my request given through chat and email.

I've posted an imgur link with all the necessary screenshots needed: https://imgur.com/a/U3Try3c







Sorry for my english, its not my first language but tried my best  

[yahoo62278]

I personally do not think it's the sites fault that you have a problem. When someone self excludes themselves the site should honor that and keep them excluded, but users will figure out a way to gamble regardless.

You know you have a problem, seek help instead of finding a way to play and being happy if you win, but complaining hoping they refund you if you lose. Society is full of window lickers these days and you seem to be one. Take responsibility for your actions instead of trying to tarnish a site for your faults.

[StoneyCold]

Nope that's not the case here, I have clearly told them to ban me right? If I didn't tell them to ban me that very moment, the need to gamble wouldn't have been there since I don't gamble on any other sites... Just this once since I saw Adin's video on Youtube.

If the wesbite gambled me themselves then user's can seek to gamble on other sites not when I myself make the decision to ban myself.

[rhomelmabini]

Try to post your issue here: https://bitcointalk.org/index.php?topic=5279042.0 I hope they'll respond on your issue as soon as possible.

It's not Duelbits that has issue here but yourself I guess with the lack of control and your desperate urge to gamble. If you really wanted to stop to gamble and determined then do what your fiance told you. On my own I guess I understand Duelbits here and this isn't an instant process and if they aren't yet considering your request you yourself should do the initiative to control not to gamble until it happens.

Nope that's not the case here, I have clearly told them to ban me right? If I didn't tell them to ban me that very moment, the need to gamble wouldn't have been there since I don't gamble on any other sites... Just this once since I saw Adin's video on Youtube.

If the wesbite gambled me themselves then user's can seek to gamble on other sites not when I myself make the decision to ban myself.

And that's the question you need to answer yourself, you asked them for a ban yet how come you still got that urge to gamble? Metaphorically, the site has no issue here if you have that self-control on the first place.

[StoneyCold]

Well isn't that why live support is given and according to their ToS for responsible gambling, it should be instant.

[yahoo62278]

the need to gamble wouldn't have been there since I don't gamble on any other sites... Just this once since I saw Adin's video on Youtube.

I seriously doubt this is the only site you gamble on. Either way man, I really dislike users that make claims hiding behind newbie accounts. Normally 5% are legit claims, the rest are punks who lost looking for refunds or extorting sites with a post.

Just get help for your addiction.

[gadado]

These are tricky issues. On the one hand, a casino has a certain duty of care towards its customer, but if you decide to gamble yourself, you cannot blame the casino. Isn't there a built-in function that you can exclude your own for a certain X time? That would avoid a lot of problems like this. At this moment, I do not think i is the fault from the casino, however they could have act better.

[StoneyCold]

Just on my defence, I had clearly asked them to ban me right after my manual withdrawal is processing. They had a whole day and half to go ahead and ban my account. Just like I said, the only reason why I banned myself was cause of the decision simply made upon thinking if the money comes that fast, it does go that fast aswell. Therefore, I went ahead and banned myself. Its not like I sent in an email to ban myself and right after few hours I lost it?

[rhomelmabini]

Well isn't that why live support is given and according to their ToS for responsible gambling, it should be instant.

Then you need to read again the Responsible Gambling page from Duelbits I guess for Self-Exclusion: https://duelbits.com/responsible-gambling. Again, if you can't control yourself from it you don't have to give the fault onto the site. Get a hold of it and focus on the life you wanted, start now. We aren't here to say you're wrong but what we wanted for you is to help you, but it wouldn't start from us, it will start from you. Stay blessed.

This exclusion cannot be undone with a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and give them a time span between 6 months and 5 years. They also will explain you all future steps and what is needed from you.

[Hhampuz]

So to get this straight.. You win $45k, withdraw it, there's a manual process going on and you ask to get self-excluded before the withdraw is cleared. It gets cleared and then you haven't been banned yet so you go ahead and deposit after that? How much of the $45k did you deposit back in if you don't mind me asking?

Also, how do you even go from winning 45k to 2 days later having your fiancé moving out because of gambling habits? Seems there are other issues there that can't possibly be the fault of Duelbits.

Be happy that you won, try to get help with your addiction and then move from there. Trying to throw shit (not sure what you expect will happen here?) won't help you with your issues.

[janggernaut]

So to get this straight.. You win $45k, withdraw it, there's a manual process going on and you ask to get self-excluded before the withdraw is cleared. It gets cleared and then you haven't been banned yet so you go ahead and deposit after that? How much of the $45k did you deposit back in if you don't mind me asking?

Also, how do you even go from winning 45k to 2 days later having your fiancé moving out because of gambling habits? Seems there are other issues there that can't possibly be the fault of Duelbits.

Be happy that you won, try to get help with your addiction and then move from there. Trying to throw shit (not sure what you expect will happen here?) won't help you with your issues.

I also a bit confused about what actually happened on here. I meant, did OP received his $45k equal with LTC? Why OP also keep depositing while he already told the duelbit's to ban his account? And why he asked that while his withdrawal for $45,000 still processed?

OP, your english isn't bad, but we just get a little confused on here.

[acroman08]

it is not the gambling site's fault if you can't stop gambling, you claim that the exclusion should be instant since it was stated on their ToS, yet, their "responsible gambling" says otherwise. in the end the gambling site honored your request and the problem here is you compulsive gambling. I highly recommend reaching out to your family and get help. losing your fiance isn't anyone's fault but yourself and you should take it as a wake-up call to better yourself and try and win her back. blaming others for your actions won't get you far.

[cabron]

How hard can it be when you just have to close your phone or watch a movie to avoid gambling?

It must be hard to stop gambling addict that is not just on duelbits but also registered to other platforms like stake.com, fortunejack, and everywhere. It would be very difficult for him to stop himself because there are tons of them including the scam casinos.  All I'm saying is that selfexclusion will not help. If you want to gamble you can all the time. its not account's fault. The only way for you to stop gambling is that cut off your bank and crypto wallets.

[YOSHIE]

I really don't know what to do, my life has fallen apart. My fiance has decided to move-in with her brother due to my compulsive gambling addiction... I don't want to keep talking about this and play the victim card since it is all my mistake but I would assume just like other websites, they should be adhering Responsible Gambling seriously and should've banned the account right away because of my request given through chat and email.

I am also a member/player of the Duelbits gambling site, for now I communicate smoothly and quickly without any problems and also withdrawals.


I read the history you wrote, I understand that the case you are experiencing is personal, what should have happened to you in my opinion is simple and trivial, except: you use your fiance's money to gamble and lose, then your fiancé asks for the money back and it is known that you spent the money on the Duelbits gambling site, if I judge it's not the fault of Duelbits, it's purely your own fault with your carelessness and your behavior getting caught by your fiancé.

In my opinion, it's actually easy if you ask to be blocked on the Duelbits site, you only need to delete the Duelbits gambling site web/link and all your data on your laptop or Android is complet, unless: you have been caught by your fiancé before you ask for deletion of your account on the Duelbits site or as I said above.

Conclusion: you have to swallow what you are going through right now and you apologize to your fiancé if he will forgive you, if you don't find money to cover your fiance's money, if you borrow it, if it doesn't work, just find a new girl/boy and start a new life, don't join in gambling anymore.

[Bttzed03]

~
I meant, did OP received his $45k equal with LTC?

Yes.

Why OP also keep depositing while he already told the duelbit's to ban his account?

That's because he's a gambling addict and Duelbits didn't ban his account after his request.

And why he asked that while his withdrawal for $45,000 still processed?

I don't think this matters. It doesn't make any difference if he made the request after his withdrawal was cleared.

[GamblingSiteFinder]

Isn't there a built-in function that you can exclude your own for a certain X time? That would avoid a lot of problems like this.

Some online casinos - namely those in the UK or CA - use excellent problem gambling services like GamStop and Reality Check to tackle issues like this, but sadly most of the casinos you'll find with a Curacao license are not exactly thrilled to be...ethical.

[Alisha-k]

On June 08 2021, I asked to Duelbits support to please ban me from the website after a constrain confusion taken with my fiance to ban myself from the website so I don't gamble the money which I withdrew of 45k to my LTC account. This withdrawal was manually being processed and while being processed I put in an email to their support team to please ban my account due to gambling habits.

After applying for a ban of account I think it was wiser to abstain from the site knowing too well you would still be tempted to gamble no matter how much effort you put in to self exclude yourself. I feel you are responsible for your actions.

Fast forward, they let me keep depositing post that
I really don't know what to do, my life has fallen apart. My fiance has decided to move-in with her brother due to my compulsive gambling addiction... I don't want to keep talking about this and play the victim card since it is all my mistake but I would assume just like other websites, they should be adhering Responsible Gambling seriously and should've banned the account right away because of my request given through chat and email.

You have to put things straight again and only you can amend this. Total self exclusion is the first approach then prove to your fiance you can make a better and more responsible partner except the relationship is not worth salvaging. Getting a good partner this days is difficult so if you get lucky to find one do all you can to keep such because you might regrets loosing them

[BIN-BIN]

This same issue of user demanding account deactivation from gambling site and thereafter blaming the team for they lose which result in scam accusation against the site is unacceptable. When you have a pending transaction on the site, don’t request account deactivation this will close your account history that even the team can’t help you recover.

[nakamura12]

If you contact their support to ban yourself in their site then you're still not ban then why not open your account and make sure you don't have funds remaining in that account then change the password to random where you won't be able to know. It is much alike to getting banned in their site. All in all, you should ask for help personally about your urge to gamble.

[Slow death]

i thought i had read all sorts of problems on the internet but this case of yours is the first i hear i mean i had heard about gambling addicts but had no idea it was such a catastrophic thing. Being practical and realistic you can't blame Duelbits and you know that, you must stop gambling, you must forget about gambling and it's not just by asking them to close your Duelbits account that the problem will be solved, you have to stay away from any game for a long time, avoid being on the internet and try to do other things in the real world that consume a lot of your time to forget about gambling. And there's another thing: look for a doctor if possible, in case you're losing someone you love because of this addiction, you have to look for a doctor urgently, and it's not ashamed to look for a doctor to treat the addiction

If you contact their support to ban yourself in their site then you're still not ban then why not open your account and make sure you don't have funds remaining in that account then change the password to random where you won't be able to know. It is much alike to getting banned in their site. All in all, you should ask for help personally about your urge to gamble.

if he changes the password randomly, he just couldn't go to the forgot password option and would they email him the password or some link to reset the password?