Duelbits Self Exclusion NOT Honored

[smyslov]

Exactly. You can't blame casinos for your own addiction. Just like fast food restaurants, no one forces you or me to eat over there.

Those addicts in gambling will blame everyone but never themselves, op should not blame Duelbits if they are late in implementing the exclusion they have thousands of users and this is the least of the issue that needs to be resolved if Duel bits can't do it right away, you should have the control to do it, but you cannot because you have no control and you blame Duelbits for something that only you can control, stop gambling and practice having control first.

[numanoid]

What do you want Op? You have withdrew $45,000 from Duelbits and that's huge amount. Now just shut up and just use any extension to ban all gambling sites on your pc and just forget it about all gambling sites. With that, you don't need to worry about yout gambling habits anymore

[coin-investor]

What do you want Op? You have withdrew $45,000 from Duelbits and that's huge amount. Now just shut up and just use any extension to ban all gambling sites on your pc and just forget it about all gambling sites. With that, you don't need to worry about yout gambling habits anymore

There's really nothing here that should bother him but his gambling addiction, why create his post when he got payment from Duelbits, this is a serious injustice for Duelbits for creating an issue that only concern his mental health I recommend that he use the money to get a professional so he can cure his addiction so he will not create a useless topic like this.

[Fortify]

I personally do not think it's the sites fault that you have a problem. When someone self excludes themselves the site should honor that and keep them excluded, but users will figure out a way to gamble regardless.

You know you have a problem, seek help instead of finding a way to play and being happy if you win, but complaining hoping they refund you if you lose. Society is full of window lickers these days and you seem to be one. Take responsibility for your actions instead of trying to tarnish a site for your faults.

Wow, that is incredibly harsh and unnecessary. This person never once blamed the site for their gambling problem. Most sites around the world now offer this functionality to self-exclude and there should be absolutely no shame in expecting it to work correctly. I've used such functionality myself in the past, to stop myself getting sucked back into these sites out of boredom. It is an extremely simple system to setup and impose, any responsible casino should allow it if they have any conscious or goodwill towards their players at all. The mere fact that they have to be contacted via email instead of using a straight forward "click to exclude me" service shows that they are utterly irresponsible and putting up barriers to prevent people from gambling.

Shame on you, an absolutely disgusting attitude against someone who simply wants to improve themself.

I only hope that governments get more strict and legally block such manipulative sites in future, they are the worst type of casinos.

[Haunebu]

This person never once blamed the site for their gambling problem.

Never blamed the site? He created this thread with that particular intention which is why you are completely wrong about that. He is blaming the site for his personal problems which is downright silly.

Most sites around the world now offer this functionality to self-exclude and there should be absolutely no shame in expecting it to work correctly. I've used such functionality myself in the past, to stop myself getting sucked back into these sites out of boredom. It is an extremely simple system to setup and impose, any responsible casino should allow it if they have any conscious or goodwill towards their players at all.

This whole self-exclusion stuff isn't a necessity and is simply an extra feature that casinos may/may not choose to provide. Ultimately, it comes down to the gambler regarding whether he/she can control their gambling addiction.

[pawanjain]

On June 08 2021, I asked to Duelbits support to please ban me from the website after a constrain confusion taken with my fiance to ban myself from the website so I don't gamble the money which I withdrew of 45k to my LTC account. This withdrawal was manually being processed and while being processed I put in an email to their support team to please ban my account due to gambling habits.

Fast forward, they let me keep depositing post that and when I emailed the team regards to it & they said that it takes time for them to appeal the request and that they now will ban the account ( Since 2:14 am 11th June 2021). This is completely unfair on their behalf of not taking a single thing in consideration and I have all the email trails, chat logs with them for this.

Now when I try to contact the support, they simply just ignore and don't do anything about it. The owner replies at times and completely ignores to what I say.

I really don't know what to do, my life has fallen apart. My fiance has decided to move-in with her brother due to my compulsive gambling addiction... I don't want to keep talking about this and play the victim card since it is all my mistake but I would assume just like other websites, they should be adhering Responsible Gambling seriously and should've banned the account right away because of my request given through chat and email.

I've posted an imgur link with all the necessary screenshots needed: https://imgur.com/a/U3Try3c
Sorry for my english, its not my first language but tried my best  

It does seem like you have a gambling addiction but at the same time it's good that you are trying something to quit that habit.
If you are still able to deposit on the gambling sites you should just make the funds inaccessible to you.
Just withdraw all the funds and give the custody to your fiance if you can't control yourself.

Also, why don't you put all the gambling sites in the block list so that you cannot access the gambling sites itself.
Besides that, you can also tell your ISP (Internet Service Provider) to block all the gambling sites to your IP address.

[fiulpro]

Hi
I understand what you are saying but I think you need to think about the fact that when you want to gamble impulsively, you will. Even if the account if banned you still will have many chances to do it again on other platforms.
-For me I have worked with Duelbits but did not get any probelms since months ! They have an amazing support team for that.
See these kinds of things are tricky because I don't think they would have ever received such messages therefore they might have to consult and go forth.
-on the other hand you can use various applications to ban or restrain yourself from various apps and sites. They are widely available everywhere. Now this you can do instantly.

Addiction is a very strong issue and as I see you are aware of it and want to take an action. Please try and block your payments also stay away from social media for a while that would help you getting wrongly influenced. Pick up a hobby, be an artist of some kind.

I hope you can steer through this time and understand that it's very easy to blame others, this is how our mind tries to play games to save itself from the resentment.

Please understand that you are the one controlling your urges to gamble and put a full stop at it for once. Pandemic is hard enough. 
Have a nice day

[bitbollo]

Unfortunately if you have such problems you must recognize (at least to your self) before start playing.
Personally I have some limits in mostly all gambling site that I have already open. Limit for deposit, max monthly loss, etc... even if I have not any risk to addiction or loosing too much in a row, I have already those limits since losing money it's matter of minutes! You don't need months or weeks but just few bets wrong and luck will totally turn. Never try to recover your loss. Find another hobby, if gambling it's something dangerous it's always better stop to play definitely .

[dunfida]

Unfortunately if you have such problems you must recognize (at least to your self) before start playing.
Personally I have some limits in mostly all gambling site that I have already open. Limit for deposit, max monthly loss, etc... even if I have not any risk to addiction or loosing too much in a row, I have already those limits since losing money it's matter of minutes! You don't need months or weeks but just few bets wrong and luck will totally turn. Never try to recover your loss. Find another hobby, if gambling it's something dangerous it's always better stop to play definitely .

Dont know on why there are really people who do really rely with self exclusion or getting themselves banned on the site if they can actually simply stop
and find out another way to distract themselves on playing again if they are really serious on quitting or having some break on doing gambling because of that common reason which is losing too much.

You would really be having a problem if you do just tolerate your addiction and you would surely compromise not only your money but also the relation
that you do have in your family.

[Kittygalore]

Too bad for you that you have arrived at that point where you have to ban your account which in my opinion is futile since you are an addict and you will just create another account or you will probably just migrate to other websites.

[bitbollo]

Unfortunately if you have such problems you must recognize (at least to your self) before start playing.
Personally I have some limits in mostly all gambling site that I have already open. Limit for deposit, max monthly loss, etc... even if I have not any risk to addiction or loosing too much in a row, I have already those limits since losing money it's matter of minutes! You don't need months or weeks but just few bets wrong and luck will totally turn. Never try to recover your loss. Find another hobby, if gambling it's something dangerous it's always better stop to play definitely .

Dont know on why there are really people who do really rely with self exclusion or getting themselves banned on the site if they can actually simply stop
and find out another way to distract themselves on playing again if they are really serious on quitting or having some break on doing gambling because of that common reason which is losing too much.

it's like using a cold wallet. you have this coin but you don't spend "easily" and try to save. the same can applies with self exclusion from gambling site. it's an useful tools that can help also to track deposit/withdraw. having a rule (that you can't overcome) it's something very useful when playing with money.

[zanezane]

If you really want to master control over your addiction, you could've walked into the rehab, this banning thing is just a grandiose pause in your gambling habits that doesn't yield good results.

[Fortify]

Never blamed the site? He created this thread with that particular intention which is why you are completely wrong about that. He is blaming the site for his personal problems which is downright silly.

You seem to have difficulty making a rather basic distinction. This person is not blaming this site FOR their addiction, he is blaming this site for not helping him to control his addiction. You seem like the sort of person who would sell somebody a gun if they told you they were going to commit suicide. It is trivially easy to stop someone hurting themselves, but you support endless greed over all else.

This whole self-exclusion stuff isn't a necessity and is simply an extra feature that casinos may/may not choose to provide. Ultimately, it comes down to the gambler regarding whether he/she can control their gambling addiction.

I never said it was a necessity, however it is present in many countries that approach gambling with care and understand that people can take it to a harmful excess. This sort of function is added by pretty much every fiat currency casino in my country, not because it is explicitly required by law, but because the gambling industry should want to project a healthy image and this protects people who have lost control. I hope you never spiral into the misery caused by addiction, because you don't seem to have a clue how it can affect people.

[Haunebu]

You seem to have difficulty making a rather basic distinction. This person is not blaming this site FOR their addiction, he is blaming this site for not helping him to control his addiction. You seem like the sort of person who would sell somebody a gun if they told you they were going to commit suicide. It is trivially easy to stop someone hurting themselves, but you support endless greed over all else.

I find your entire argument against me hilarious to be honest. I simply pointed out facts. Who depends on gambling sites to help control their gambling addiction?

I guess a small section of people around the world depend on the self-exclusion feature, but I am pretty sure that majority of these people find ways to evade it.

Also, I advise getting your brain checked asap due to your delusional and twisted assertions about me.

[tygeade]

I personally do not think it's the sites fault that you have a problem. When someone self excludes themselves the site should honor that and keep them excluded, but users will figure out a way to gamble regardless.

Although that's true I don't think Duelbits should have allowed him to play regardless if he was able to play by making new accounts. I can't imagine someone being so addicted they ask the casino to ban them but if they did, the casino should have respected the rule. It's unfortunate but yeah not that Duelbits scammed or anything, just an unfortunate series of events.

I don't think they should refund you but at least should strictly follow the procedure of banning a account from playing again when a player asks for it. They should not ignore you either and should accept the mistake on their end if the story you told is true.

And like Yahoo also said, please seek medical help because I don't think anyone can ban you completely in crypto casinos, you can always make new accounts and play anytime.

[TheGreatPython]

On June 08 2021, I asked to Duelbits support to please ban me from the website

they said that it takes time for them to appeal the request and that they now will ban the account ( Since 2:14 am 11th June 2021).

Mate, you need to give them a few days for them to take action, they are not operating with you alone.
There are thousands of members requesting different things and you cannot control yourself for 2-3 days while they are fixing things for you? If that is the case then I am really sorry you are severely addicted and must seek parental control from either a doctor or relatives.

(For severely addicted gamblers, self-exclusion options may not serve its purposes as they may switch over to another gambling services or may go for new account within a same services).

[henmark]

Those addicts in gambling will blame everyone but never themselves, op should not blame Duelbits if they are late in implementing the exclusion they have thousands of users and this is the least of the issue that needs to be resolved if Duel bits can't do it right away, you should have the control to do it, but you cannot because you have no control and you blame Duelbits for something that only you can control, stop gambling and practice having control first.

Maybe he should have changed the password to something random and forget it lol. Unbelievable to think he is now blaming the casino when he intentionally deposited and wagered by himself. I feel bad for OP but he is the one to be blamed here eventually.

You can't blame casinos for your own addiction. Just like fast food restaurants, no one forces you or me to eat over there.

I was wondering the same since nothing stops him from playing at other casinos if one casino restricts his account. He should not have been allowed to deposit and wager right but that is just a mistake from the casino, not a scam. And he was fully aware that he is gambling again, would he complain had he won? Obviously not.

[just_Alice]

Ok, I see your problem, but you have to understand: business is business. It's not profitable for gambling companies to ban users that spend a large amount of money on their websites.
But anyway, there are so many ways to be banned by a gambling casino, it's actually harder to stay not banned than being banned in many cases. Why didn't you just read the ToS and try to violate some rules so that they would ban you immediately without any emails and explanations? Creating multiple accounts would do the trick, I guess.
By no means I advise people to do so, but you had a special situation and if they didn't come to terms with you and didn't respect your needs, such an action doesn't seem like a really bad thing to do.

[perfect999]

Now when I try to contact the support, they simply just ignore and don't do anything about it. The owner replies at times and completely ignores to what I say.

If you are expecting a refund from them, you are going beyond the limit and that is why they are ignoring you. But, it has been more than 10 days of time and I guess you might have got reply from them by this time. Please update that into OP so that new readers will get know the recent things.

I don't want to keep talking about this and play the victim card since it is all my mistake but I would assume just like other websites, they should be adhering Responsible Gambling seriously and should've banned the account right away because of my request given through chat and email.

Such requests are not taken care of instantly, I think. That is why you should have asked the support how much time it will take and if they confirmed the account is now seized, you could have then blamed them if still deposits were allowed.

[ScamViruS]

Self exclusion wont be effective. His story shows that he is an addited gambler, he wont be able to stop his addiction even if there is a self exclusion in the casino where he play. The key to solve his issue is himself, he should learn and try to control himself.

When someone loses control of themselves and becomes addicted to gambling, they have to get out of that situation on their own. There is no point in blaming a website if you are addicted to gambling. It is baseless to blame the platform when no one is forcing you to gamble.
Because everyone who comes to gamble comes by himself, which means that if he makes a loss, the gambler is also responsible for it. The gambler who becomes overly addicted cannot control himself and that is his failure.