BYBIT LOCKED 12 BTCS OF MINE, WHAT DO I DO?

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So I am guessing OP got back his BTC or equivalent in USDT?
12 BTC is so big an amount for one to just go quiet if Bybit decided to hold on to it. Unfortunately, he did get back here to update us on what he had to do in order to get back his money (that's if he got it) and how long it took.