Test for free our new futures exchange, and get paid for feedback!

[velosepur]

After i register i spent some time to see funcionality and tabs for trading, assets etc. From my point of view platform runs good. Visual is fine, functions runs without problems. Need more time to put detailed opinion, write what should mention you could change, make better, user friendly and so on. Not bad for first day usage.

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[Kelvin Santos]

I've never seen a service that preemptively crashes when something goes wrong. I could imagine shutting it down, but crashing doesn't seem right as a solution.

I can imagine scenario when you could profit a lot with your trade but ''conveniently'' website crashes and you don't earn anything.
This is not so hard to imagine because I think that both Bitmex and Binance had this ''glitches'' before.

One problem with both exchanges mentioned is that, at least as far as I am aware of, your position can be auto-deleveraged at a price that is totally unrelated to the current orderbook. So the exchanges can have "glitches" and all the profit from a position are simply gone, and you may even lose money!

I find that totally unacceptable, and this is not what happens in our exchange. If you have a long position, and the last price before the crash is $34,000, you may get your position auto-deleveraged, but we'll always close your position at a price higher than $34,000. While it may well be that prices rise to $40,000 and higher later on and you don't get the full profits you might expect, at the moment we crashed we could not have possibly known that, and so we cannot "conveniently" crash to deny profits to our users.

In many other exchanges, if someone with a highly-leveraged position is lucky to close its position before the auto-deleverage triggers (maybe by having set a limit order previously), they can get away with their profits while the othere who are not so lucky get their profits stolen from them or even see their trades become negative. So I don't quite think the these two exchanges are hurting their users on purpose, I just think their system are not very well designed. And honestly I can totally understand them, as solving this problem requires having the liquidation/auto-deleverage process running synchronously with the matching engine, which is quite hard to do! It took months of effort for us to get it working, and we have carefully considered this problem from the beginning!

I just returned interface to it's original state but I think it's better to remove deposit and withdrawal box and move it to top menu.
Balance could also be seen on top or tab instead of using the box, but you could make this change optional and users can choose what they like more.

I think you may be right. We'll be experimenting with having the balance on the top. This leaves more space in the position panel, and this may let us show the PnL of the position in real time!

After i register i spent some time to see funcionality and tabs for trading, assets etc. From my point of view platform runs good. Visual is fine, functions runs without problems. Need more time to put detailed opinion, write what should mention you could change, make better, user friendly and so on. Not bad for first day usage.

Thanks for the positive feedback! Please come back and trade more

[LoyceV]

When I close a Position, the popup shows: "order created successfully!.". And nothing changes./quote]
We'll investigate this bug. Also, we have in our TODO list already to improve these popup messages. Currently this only means that we received your request, but your order may not have actually been created successfully. What happens if you try to close the position again?

If I try to close it again, I get the same popup.
I can use the "SELL MARKET" button though to reduce my margin and reclaim my funds. Amazingly, I'm in profit

I placed 3 orders, each with different Leverage. Still a n00b here, but I would have expected them all to show up onder Positions. It seems they're added together, is that as intended?

Yes, this is intended. We only have one open position per market per user, so if you trade with different leverage the position adds up all the margin.

Doesn't that mean the Leverage gets changed (or averaged out)?

Maybe we can do better than that. Would you prefer your positions to be handled (and potentially liquidated) separately?

Yes. That way it's more clear what I opened, and it allows me to close them one by one too. Besides, it is what I expected. Then again, I'm a n00b so if my expectations are not the standard, you shouldn't change it for me.

Update: I closed the browser tab and opened it again. Now the site is back to the previous layout (with my Assets on the left), and without the overview of open Positions. Are you updating things right now, or did something go wrong?

That is weird. Can you send us a picture?

It's back to normal again, so no screenshots.

My (test) withdrawal is Approved, but not processed.

We'll process your withdraw today

Okay

[BASE16]

Did your withRAW succeed ? 

[buwaytress]

So no personal data involved! (and no GDPR violation for sure)

Bitcoin addresses could be considered personal data too (although I'm not sure if this would hold up in court).

IP addresses, phone numbers and even device identification are all recognised as personal data with GDPR. Heck, even "appearance" is personal data so a description of my hair, eyes, body etc. are all accepted in court -- from the definition:

an online identifier or one of several special characteristics, which expresses the physical, physiological, genetic, mental, commercial, cultural or social identity...

In fact, GDPR enforces identifiers to be "as broad as possible" so I could very easily see how Bitcoin addresses would as well -- once they understand the concept of sole custody. I know some exchanges already allow signing of addresses to validate proof of funds, so we're definitely getting there.

[atomicarthur]

I made a deposit and it went through well. I have since made a withdrawal request and it hasn't come through yet.

[LoyceV]

I have since made a withdrawal request and it hasn't come through yet.

My withdrawal arrived 2 days ago. Since it's just for testing, that's okay. But on a live site with real Bitcoin, withdrawals should be automated and much faster (otherwise customers get real nervous).

[BASE16]

Platform is lagging, can't see ongoing P&L, order pool tabs are confusing, no visual trigger entry/exit markers on the chart, does not store and reload settings, gives me the looks and feel of hitBTC the global scam experience.
Not my key's not my funds this is a disaster in the making.
Especially the inability to close a position that is in profit is one of the worst experiences a trader can have.
Total shit platform.

[Kelvin Santos]

I have since made a withdrawal request and it hasn't come through yet.

My withdrawal arrived 2 days ago. Since it's just for testing, that's okay. But on a live site with real Bitcoin, withdrawals should be automated and much faster (otherwise customers get real nervous).

We'll absolutely implement automatic withdrawals before we launch! It will take some time as we have a lot of improvements on the to-do list, but we'll get there.

Did your withRAW succeed ?  

Typo is fixed, thanks for letting us know.

Platform is lagging, can't see ongoing P&L, order pool tabs are confusing, no visual trigger entry/exit markers on the chart, does not store and reload settings, gives me the looks and feel of hitBTC the global scam experience.

Ongoing P&L is one of the next items in our to-do list. I think it might be done next week.

How can the tabs be more intuitive? I see you had a bad time testing our exchange and you don't like it, but negative feedback is sometimes as useful as positive ones.

Visual triggers in the chart are a great idea! We'll add to the to-do list.

What do you mean by store and reload settings? Have you tried reordering components and they went back to default positions?

I understand we don't have the best UX in the world right now but please understand that we are in testing mode. We are absolutely not ready for production, and we know that!

Not my key's not my funds this is a disaster in the making.

We are actually working right now on a hybrid non-custodial model in which order matching is centralized but funds remain secure in a smart contract. It will in a way be very similar to a channel. Check out this post that I've made on the Ethereum Research forum: High-frequency trading and the MEV auction debate.

Especially the inability to close a position that is in profit is one of the worst experiences a trader can have.
Total shit platform.

What happened when you tried to close your profitable position? If you found a bug when trying to close your position please let us know!

Regardless of the fact that you really didn't like our platform, your feedback has been helpful, so please share your BTC address here and we'll sending you a tip.

[BASE16]

I have since made a withdrawal request and it hasn't come through yet.

My withdrawal arrived 2 days ago. Since it's just for testing, that's okay. But on a live site with real Bitcoin, withdrawals should be automated and much faster (otherwise customers get real nervous).

We'll absolutely implement automatic withdrawals before we launch! It will take some time as we have a lot of improvements on the to-do list, but we'll get there.

Did your withRAW succeed ?  

Typo is fixed, thanks for letting us know.

Platform is lagging, can't see ongoing P&L, order pool tabs are confusing, no visual trigger entry/exit markers on the chart, does not store and reload settings, gives me the looks and feel of hitBTC the global scam experience.

Ongoing P&L is one of the next items in our to-do list. I think it might be done next week.

How can the tabs be more intuitive? I see you had a bad time testing our exchange and you don't like it, but negative feedback is sometimes as useful as positive ones.

Visual triggers in the chart are a great idea! We'll add to the to-do list.

What do you mean by store and reload settings? Have you tried reordering components and they went back to default positions?

I understand we don't have the best UX in the world right now but please understand that we are in testing mode. We are absolutely not ready for production, and we know that!

Not my key's not my funds this is a disaster in the making.

We are actually working right now on a hybrid non-custodial model in which order matching is centralized but funds remain secure in a smart contract. It will in a way be very similar to a channel. Check out this post that I've made on the Ethereum Research forum: High-frequency trading and the MEV auction debate.

Especially the inability to close a position that is in profit is one of the worst experiences a trader can have.
Total shit platform.

What happened when you tried to close your profitable position? If you found a bug when trying to close your position please let us know!

Regardless of the fact that you really didn't like our platform, your feedback has been helpful, so please share your BTC address here and we'll sending you a tip.

I tried to close the position by simply clicking the close button this didn't work.
It piled up more orders in stead of just closing the damn position.
It also was not possible to close those, and now everything is gone.
You successfully snatched all of my funds.
This wan't a bug this is done on purpose i have seen it many times over the years.
Now we will just have to wait until the first 'Tickspread scammed me' topics pop up all over the net.
And then when the heat get's too big, you will just think up some new name, and build a new platform and repeat the same o'l trick.

 

[Kelvin Santos]

I tried to close the position by simply clicking the close button this didn't work.
It piled up more orders in stead of just closing the damn position.
It also was not possible to close those, and now everything is gone.

Thank you for the screenshot. It really helps us find out what the problem is. We have three bugs right now that we are trying to solve:

• The website is giving you a "Order Successful" popup whenever we receive your order (at the gateway level) even if we reject it later at the risk engine
• Whenever the rejection happens the user is getting no popup message. In your case, your orders were rejected because of lack of balance.
• Now finally the most important problem, you shouldn't need balance to close a position!

The way to make it possible to close positions without margin is to send orders with a "Reduce Only" flag. All major exchanges have it. These should be the ones used internally when you click on the button to close a position. However, we unfortunately are still working on this order flag, as there are some technical challeneges with implementing it. But be sure we'll increase the priority for that based on your feedback, but this might still take several weeks .

You successfully snatched all of my funds.

You ended up with a position that you couldn't close, and I guess you end up liquidated later. That is our bad, and it is really bad indeed. We'll never be launching with real bitcoin with problems like that, I can promise you.

We'll be refunding your account with some more testnet bitcoin, please come and test more in the future, and you'll see improvements.

Also sent you 0.3 mBTC for the testing and feedback.[/list]

[LoyceV]

It piled up more orders in stead of just closing the damn position.

I've seen something similar to your screenshot happen too. I blamed it on lag: if clicking the button doesn't instantly work, it's quite normal for a computer user to click a few more times "just to be sure". It turns out all those clicks still get processed later.

You successfully snatched all of my funds.
This wan't a bug this is done on purpose i have seen it many times over the years.

That accusation isn't necessary: OP is paying testers, that makes it obvious they're looking to find and fix problems.

Now we will just have to wait until the first 'Tickspread scammed me' topics pop up all over the net.

You have a good point though: this shouldn't happen when the site goes live, or it will lead to scam accusations.

[atomicarthur]

The new updated site seems to great and much easier to use especially on mobile. I can now easily see and track my positions. Thanks for adding that option of easily placing a order without additional confirmation. Will keep on testing 👍

[Kelvin Santos]

The new updated site seems to great and much easier to use especially on mobile. I can now easily see and track my positions. Thanks for adding that option of easily placing a order without additional confirmation. Will keep on testing 👍

Hi Arthur! Thanks for testing! We just released a new version that shows the PnL of the position in real-time. Also, we are trying to make it easier to use on mobile. Please give us your feedback on what we can improve. I've just sent you 0.3 mBTC + 1 merit point for your help. Also you've now been promoted to Jr. Member, congratz!

[atomicarthur]

Hie thanks for the Merit and I have received the btc. I noticed today when I try to close a position its giving this error I don't know what's happening maybe you can check. The new layout for mobile is quite impressive I can easily see my balance on top.

[atomicarthur]

[enzogla]

what is the point of testnet coins here? testnet is moslty to test the new dev of the main network just like bitcoin main network with zero economic value.

What are you talking about?? The Bitcoin Testnet is literally used by developers to test what it would be like using the real Bitcoin main net, but without the consequences you would have from losing real Bitcoin..

From https://en.bitcoin.it/wiki/Testnet:
"The testnet is an alternative Bitcoin block chain to be used for testing. Testnet coins are separate and distinct from actual bitcoins, and are never supposed to have any value. This allows application developers or bitcoin testers to experiment, without having to use real bitcoins or worrying about breaking the main bitcoin chain."

OP is using the Bitcoin testnet for exactly what it was intended for.

[Kelvin Santos]

Hi atomicarthur! Sorry for taking this long to answer. We have deployed a fix to disable the "Close Position" button in the position panel whenever the position is zero. That should fix the problem you've mentioned.

We are now working on adding IOC and reduce-only orders, fixing the problem of stuck positions mentioned by BASE64. Thanks all for the feedback.

[ilikeit]

Can I set a price to automatically close the contract?

[Coin_collector_OG]

Hi just used TickSpread today, noticed a couple of things that made it difficult for me to use.

1. When I tried to put a buy limit order the error message does not pop up long enough for me to see what changes needed to be made it's up for like 3 seconds if you could change this to something like 10 seconds would be so much better, see following image: https://ibb.co/DMBLt0V

I am still learning about trading cryptocurrencies so once i learn more about whats going on I will give more feedback

Email:harishhh_c@outlook.com