(SOLVED) (Rollbit.com) I withdrew LTC to BTC wallet and support won't help.

[Mukey]

Edit 23/06/21: Just letting everyone know I have sent Hhampuz a private message on here explaining the situation and will keep you all updated, thanks for all you're comments.

Even though Hhampuz was not part of the developer team of Rollbit, I'm pretty sure he's more than willing to help to address this issue and help you as much as he can. This is a lesson to everyone that we should always read between the lines, confirm that you are using the correct answer and read everything on your screen, don't be on a hurry every time you transact because your money is still on risk even if you are just withdrawing it, so be careful next time.

My point is no LTC address begins with 3 so it should have given me an error instead of sending to a random LTC address, I typed a BTC address in by mistake and it got sent to some random LTC address, he hasn't replied yet but been online since I messaged him.

[panjul07]

Edit 23/06/21: Just letting everyone know I have sent Hhampuz a private message on here explaining the situation and will keep you all updated, thanks for all you're comments.

Even though Hhampuz was not part of the developer team of Rollbit, I'm pretty sure he's more than willing to help to address this issue and help you as much as he can. This is a lesson to everyone that we should always read between the lines, confirm that you are using the correct answer and read everything on your screen, don't be on a hurry every time you transact because your money is still on risk even if you are just withdrawing it, so be careful next time.

My point is no LTC address begins with 3 so it should have given me an error instead of sending to a random LTC address, I typed a BTC address in by mistake and it got sent to some random LTC address, he hasn't replied yet but been online since I messaged him.

You should have a txid in your withdrawal history if your withdrawal to the wrong address was executed.
Why you do not share it here so anyone with good knowledge about such transaction may tell you something about the case.
At the moment you are telling a story only without a single proof.
Most people will only give a speculation and you wont get any useful help.
Did you give the txid to Hhampuz? Or you just tell him the same story as you wrote in this thread?

[Mukey]

Edit 23/06/21: Just letting everyone know I have sent Hhampuz a private message on here explaining the situation and will keep you all updated, thanks for all you're comments.

Even though Hhampuz was not part of the developer team of Rollbit, I'm pretty sure he's more than willing to help to address this issue and help you as much as he can. This is a lesson to everyone that we should always read between the lines, confirm that you are using the correct answer and read everything on your screen, don't be on a hurry every time you transact because your money is still on risk even if you are just withdrawing it, so be careful next time.

My point is no LTC address begins with 3 so it should have given me an error instead of sending to a random LTC address, I typed a BTC address in by mistake and it got sent to some random LTC address, he hasn't replied yet but been online since I messaged him.

You should have a txid in your withdrawal history if your withdrawal to the wrong address was executed.
Why you do not share it here so anyone with good knowledge about such transaction may tell you something about the case.
At the moment you are telling a story only without a single proof.
Most people will only give a speculation and you wont get any useful help.
Did you give the txid to Hhampuz? Or you just tell him the same story as you wrote in this thread?

Hey man.

https://blockchair.com/litecoin/transaction/8ecdbe06b358422a00bc1ee545d79869ea156794306941d580ef085edc4c3211

Support now saying the Devs are looking at a fix for this issue but don't want to give me my $90 back lol. So poor, 'Yeah where fixing the issue that could have stopped this but f*ck you'

Screenshots of chat:

https://prnt.sc/16gsc1j

https://prnt.sc/16gso2j

This casino really doesn't care to be honest, be careful guys because they will not help you even if they know it's a problem on there end.

[Mukey]

How does this make sense? They have devs looking at it for a potential fix, but when I ask for my $90 it's 'all my fault'. 

[KarmaIsme]

I don't think they'll return the amount because it's unrecoverable for them.
@OP did you select LTC withdraw option and instead of putting your LTC address you copy/pasted your BTC address (bymistake)?

[Frengki_cisco]

How does this make sense? They have devs looking at it for a potential fix, but when I ask for my $90 it's 'all my fault'.  

I see-your-case is complicated-how it can happen, 1. Deliberate) 2. Negligence.

I tried to contact the Binance team, their response was surprising.

Deposit made to wrong recipient/deposit address or unregistered deposit token:

Binance generally does not offer token/coin recovery services.if you have suffered significant losses as a result of incorrectly deposited tokens/coins, Binance may, at our sole discretion, assist you in recovering your tokens/coins.
Binance has comprehensive procedures to help our users recover from their financial losses. Please note that successful token recovery is not guaranteed. If you run into that situation, please remember to provide us with the following information for prompt assistance:

• Your Binance account email address

• token name

• Deposit amount

• Appropriate TxID

Deposit to wrong address that doesn't belong to Binance:

If you have sent your token to a wrong address that does not belong to Binance. We are unable to provide you with further assistance. you are advised to contact the relevant parties (the owner of the address or the exchange/platform where the address is located)

I judged-and saw tx:You-in this case it's purely your fault-that's natural-Rollbit can't help.
the time wasted is not worth the lost $90-they should contact Blockhair in your case-it's a complicated process-same as Binance says.

If-you ask for compensation of $90-for your own fault-I personally don't want-you're wrong.

It's not the Rollbit party/site that's at fault-you-wrong in making withdrawals.

[ryzaadit]

How does this make sense? They have devs looking at it for a potential fix, but when I ask for my $90 it's 'all my fault'. 

It's called shit happen! even my fund sending to deposit address ETH address while the deposit address is for BSC network and actually based on "Binance Academy" the fund can be recovery.

Yeah, they still don't want to do that and recover the money. Based on my experience, according to the FAQ and other things while user making some a mistake then they will not responsible to any mistake you are made.

That's why told u, don't to much hope just taken as a leason.

[Mukey]

They should never have allowed the withdrawal to happen. No LTC address begins with 3, lots of websites do not let this happen. I'm looking for other casinos either way, I play a lot and they have lost a loyal customer here. They want to try fix the issue after I've told them but cant be kind enough to give me my $90 back when if it wasn't for me they wouldn't be trying to fix it. I'll take my money elsewhere and recommend a different casino to friends. It's not all my fault NO LTC ADDRESS BEGINS WITH 3. Sorry for caps but it's as simple as that. 

[Mahdirakib]

They should never have allowed the withdrawal to happen. No LTC address begins with 3, ~snip~ It's not all my fault NO LTC ADDRESS BEGINS WITH 3. Sorry for caps but it's as simple as that. 

Who said that Litecoin address doesn't start with 3? Litecoin SegWit address starts with 3, though it's rarely used but if you input your SegWit BTC address to withdraw your LTC then the transaction will be done without any problem. Not only Rollbit, few other casino will also allow you to withdraw your LTC in SegWit address which starts with 3. So you are fully responsible for this mistake.

Probably you have entered this address “333xhSnd2XgM8m8dLnm3mHJBMJLRkrHMy9”. I have copied the withdrawal address (which starts with M) from your transaction link and used Litecoin P2SH Converter to get the SegWit ‘3’ format of your address. Search this address on Litecoin chain, you will found the same tx and LTC amount on that address (As example: check here). Rollbit can't do anything because they have really sent out the payment. “Learn from your mistakes”.

[numanoid]

Let's end the drama on here. So the short version of this whole drama is OP sent his Ltc to Btc address accidently because he thought no LTC address started with 3?

It's OP's own fault, no need to contact rollbit to compensate Op's money and also tried to reached Hhampuz for this useless thing. They have other things which more important to do instead of this.

[Johnyz]

Let's end the drama on here. So the short version of this whole drama is OP sent his Ltc to Btc address accidently because he thought no LTC address started with 3?

It's OP's own fault, no need to contact rollbit to compensate Op's money and also tried to reached Hhampuz for this useless thing. They have other things which more important to do instead of this.

He just want to recover his money if it’s still possible and if this shit things happen to you then you’ll do the same thing, you’ll ask for some help.

Anyway, it seems that OP already got the answer from Rollbit and he’s mad to the team where in fact it’s his own fault. OP must accept this mistake and be thankful that he only loss $90 because of his own mistake, some players lose more.

[logfiles]

<...>

There's actually away of going around this if you own the private keys or seed phrase of the LTC address you deposited the BTC to. So the question is did you withdraw the coins to a personal LTC address or that of a custodial exchange?

You can blame Rollbit. The mistake is entire upon you. It's not Rollbit that forced you to enter a wrong address. It was all on you.

I tried to contact the Binance team, their response was surprising.

How does Binance come in here? Did OP mention anything about Binance?

[dunfida]

Let's end the drama on here. So the short version of this whole drama is OP sent his Ltc to Btc address accidently because he thought no LTC address started with 3?

It's OP's own fault, no need to contact rollbit to compensate Op's money and also tried to reached Hhampuz for this useless thing. They have other things which more important to do instead of this.

He just want to recover his money if it’s still possible and if this shit things happen to you then you’ll do the same thing, you’ll ask for some help.

Anyway, it seems that OP already got the answer from Rollbit and he’s mad to the team where in fact it’s his own fault. OP must accept this mistake and be thankful that he only loss $90 because of his own mistake, some players lose more.

Indeed!
I agree it's on OP fault in the first place although he got what he wanted but the gambling sites won't compensate for his mistake. This should be a learning mistakes if others want to avoid losing some money because they were sending the wrong coins to the wrong address.

It will need a couple of minutes to look or double check something before you go straight sending. So next time be aware of what you are doing. And also the gambling sites should make a warning signs that if someone sending their funds to the wrong address it will be good as gone forever.

[TimeTeller]

Let's end the drama on here. So the short version of this whole drama is OP sent his Ltc to Btc address accidently because he thought no LTC address started with 3?

It's OP's own fault, no need to contact rollbit to compensate Op's money and also tried to reached Hhampuz for this useless thing. They have other things which more important to do instead of this.

He just want to recover his money if it’s still possible and if this shit things happen to you then you’ll do the same thing, you’ll ask for some help.

Anyway, it seems that OP already got the answer from Rollbit and he’s mad to the team where in fact it’s his own fault. OP must accept this mistake and be thankful that he only loss $90 because of his own mistake, some players lose more.

Indeed!
I agree it's on OP fault in the first place although he got what he wanted but the gambling sites won't compensate for his mistake. This should be a learning mistakes if others want to avoid losing some money because they were sending the wrong coins to the wrong address.

It will need a couple of minutes to look or double check something before you go straight sending. So next time be aware of what you are doing. And also the gambling sites should make a warning signs that if someone sending their funds to the wrong address it will be good as gone forever.

Yes, a warning sign or part of their terms that if you send your coins to wrong address, it will be the player's liability or in that effect.
Because it will only be the site's consideration if they will indeed help the user to return the funds or trace back the transaction.
Lesson learned from the OP, if you are not satisfied with their support, you can always play on other casinos but bear in mind about your lesson here.

[Hippocrypto]

Wait for few days after seeking from their support mate, extend patience in times like this. Consider some factors that might delayed their actions to accommodate the concerns from a gambler like you. If still there's no response coming from their end, then that the time you must file a complain and a scam accusations to their respective pages or whatsoever social media groups. Here in this forum, you could also voice out your deepest frustrations coming from them.
We shouldn't just let this pass away, particularly this certain issues like which is the concern is all about money coming from online gambling.

[OcTradism]

Let's end the drama on here. So the short version of this whole drama is OP sent his Ltc to Btc address accidently because he thought no LTC address started with 3?

It's OP's own fault, no need to contact rollbit to compensate Op's money and also tried to reached Hhampuz for this useless thing. They have other things which more important to do instead of this.

They (service operators) can do it but they don't want to do it.

Retrieve anything will require to open your private key and it is risky. They don't want to take risk on their side because of customer faults. Big or small it does not a matter with their risk management. Some exchanges give support for big fund with good support fee, and they see good benefit than risk, they can do it.

If they reject to do it, they don't break anything with their ToS. It is customer fault, always.

[rodskee]

Edit 23/06/21: Just letting everyone know I have sent Hhampuz a private message on here explaining the situation and will keep you all updated, thanks for all you're comments.

Even though Hhampuz was not part of the developer team of Rollbit, I'm pretty sure he's more than willing to help to address this issue and help you as much as he can. This is a lesson to everyone that we should always read between the lines, confirm that you are using the correct answer and read everything on your screen, don't be on a hurry every time you transact because your money is still on risk even if you are just withdrawing it, so be careful next time.

We Knew How @Hhampuz put concern in every Campaign he managed and if one got involved into something that needs awareness surely he will address this towards the team as He is the only person that can communicate faster to put the issue settled faster.
Hope that in a matter of time from this point the problem is being addressed and pays attention .

OP just don't push it hard , let answers be send first before making any follow up so there won't be annoying from both part.

[Hhampuz]

I didn't want to get involved with this at all. You sent the coins to the wrong address, tough shit! If it's a different network doesn't really matter because if you aren't attentive enough to double check before pressing confirm then it might as well have been the wrong btc address at which point you'd likely complain too, no?

The way you have handled this whole situation looks bad to me, never giving Rollbit the benefit of the doubt and making up your mind beforehand.

For the future, when you go to a new casino, double - even triple check whenever you withdraw. Goes for any transaction at any time and for any amount, too. It's so easy to avoid issues if you don't speedrun life!

[STT]

I do think crypto has to become 'fool-proof' as part of its expansion into the mainstream, yea mistakes happen but thats just people and to be expected.   I wont fully believe the hype on any crypto till they round the edges off to stop people wrecking themselves in ways similar to this, to do so is to raise utility but tech can be quite elitist and dealing with a public audience thats a negative imo.
   So in a way it shouldn't happen whoever is at fault but also we all carry that personal responsibility to double check everything and thats a pain to bother to do also.    I would say copy into notepad multiple times to compare addresses as accurate and so on, double check the address on a blockchain explorer.   Ideally send test amounts but this isnt always possible to do with fees discouraging this approach.

   I have had similar kind of thing happen where I told someone not to use the address as it was an exchange that doesnt even accept that token and they said sure we will update payments prior to usage to a proper wallet address you have given us.  So they sent tokens to an exchange which till this day wont clear or help process the transaction unless I pay a thousand for the privilege or in the due course of time I have to hope that token goes massive and the exchange lists it,  Hasnt happened yet tough luck and the people who sent it to the wrong address shrug it off as not their problem, its listed on the exchange address as received but is unusable or irreversible so far as I know.  Wasnt even my fault that one, I presume it comes down to paying someone for the time to undo the mess on this one tbh.

[imstillthebest]

, if the site didn't let me send LTC to a BTC address then it would not have happened, many exchanges and wallets have already thought about this issue and do not let you send LTC to a BTC address.

and there are wallets that puts the name of the coin right after you pasted the public address . i guess that is for us to know that we copy the right address .
 robit is a gambling site and not a wallet or an exchanges . they are busy on other things and i think they forgot to implement this safety feature but now that you bring this issue , they probably implement it now .