Newcomers ask for help, what should I do if I recharge the Kucoin card?

[q172482]

I rushed a qnt to kucoin this morning and then in the afternoon it hasn’t arrived in my wallet. What should I do if the money is hacked? In the morning, I hand-held my ID card, and now I’m sending an email in the afternoon to fill in the Enhanced Due Diligence Form (ECDD)
When I look at this watch, I actually want such detailed information. Can I still get the money?

[Bttzed03]

I rushed a qnt to kucoin this morning and then in the afternoon it hasn’t arrived in my wallet.

Can you tell us if the transaction has been confirmed? Check on explorers like etherscan (https://etherscan.io/) Copy-paste your address there and see from the list of your transactions.

Please double check if you sent to the correct Kucoin deposit address too.

What should I do if the money is hacked?

Your money is either unconfirmed due to low transaction fees used or sent to the wrong address.

[Potato Chips]

There's no information about kucoin card/crypto debit card, at least from what I could find. Do you perhaps mean you bought QNT using your card? if that's the case, what does it say in your 'Order History' page?

[condoras]

I rushed a qnt to kucoin this morning and then in the afternoon it hasn’t arrived in my wallet. What should I do if the money is hacked? In the morning, I hand-held my ID card, and now I’m sending an email in the afternoon to fill in the Enhanced Due Diligence Form (ECDD)
When I look at this watch, I actually want such detailed information. Can I still get the money?

As you write down, I can't understand what are you really trying to say. Can you please enlighten me and all others as well?
1- What do you mean by the term qnt?
2- How you believe that your money (?) was hacked?
3- To whom you handheld your ID and where/ why you will fill an ECDD?
4- When I look at this watch, I actually want such detailed information.
5- What money?

P.S: Btw, I can't find any relation with your thread's title...

[q172482]

The address is correct. I rushed to my address and kucoin did not record it in my wallet. I am worried about whether the money will be seized or even confiscated. Normally, centralized exchanges control everything and they can do whatever they want.

[q172482]

There's no information about kucoin card/crypto debit card, at least from what I could find. Do you perhaps mean you bought QNT using your card? if that's the case, what does it say in your 'Order History' page?

This is the token on ERC. I transferred it to kucoin and intentionally didn't record it to my wallet. After passing the photo of my hand-held ID, the problem still hasn't been solved. Now let me fill in a very long form

[q172482]

I rushed a qnt to kucoin this morning and then in the afternoon it hasn’t arrived in my wallet. What should I do if the money is hacked? In the morning, I hand-held my ID card, and now I’m sending an email in the afternoon to fill in the Enhanced Due Diligence Form (ECDD)
When I look at this watch, I actually want such detailed information. Can I still get the money?

As you write down, I can't understand what are you really trying to say. Can you please enlighten me and all others as well?
1- What do you mean by the term qnt?
2- How you believe that your money (?) was hacked?
3- To whom you handheld your ID and where/ why you will fill an ECDD?
4- When I look at this watch, I actually want such detailed information.
5- What money?

P.S: Btw, I can't find any relation with your thread's title...

After kucoin was stolen, I still trusted this exchange very much and deposited the money in their wallet. Now kucoin disappoints me very much. I published this post to ask for help. What should I do if kucoin wants to embezzle the money? I also remind you whether kucoin has the risk of bankruptcy, will it treat you the same? Withholding money or even losing all

[Bttzed03]

The address is correct. I rushed to my address and kucoin did not record it in my wallet. I am worried about whether the money will be seized or even confiscated.

Then can you answer my other question if your transaction was confirmed on the ethereum blockchain?

Normally, centralized exchanges control everything and they can do whatever they want.

This is true but you don't usually see them block deposits (mostly withdrawals).

Have you also contacted Kucoin's customer support? If so, what did they say? Please share their exact words if possible.

~
What should I do if kucoin wants to embezzle the money? I also remind you whether kucoin has the risk of bankruptcy, will it treat you the same? Withholding money or even losing all

I doubt that's the case. Kucoin is operating well despite the hack.

[noorman0]

I think you overestimate the hack or kucoin will embezzle your money.
Think first about the real problem that might come from you, like you deposited more than the minimum non-KYC user limit.

[condoras]

I rushed a qnt to kucoin this morning and then in the afternoon it hasn’t arrived in my wallet. What should I do if the money is hacked? In the morning, I hand-held my ID card, and now I’m sending an email in the afternoon to fill in the Enhanced Due Diligence Form (ECDD)
When I look at this watch, I actually want such detailed information. Can I still get the money?

As you write down, I can't understand what are you really trying to say. Can you please enlighten me and all others as well?
1- What do you mean by the term qnt?
2- How you believe that your money (?) was hacked?
3- To whom you handheld your ID and where/ why you will fill an ECDD?
4- When I look at this watch, I actually want such detailed information.
5- What money?

P.S: Btw, I can't find any relation with your thread's title...

After kucoin was stolen, I still trusted this exchange very much and deposited the money in their wallet. Now kucoin disappoints me very much. I published this post to ask for help. What should I do if kucoin wants to embezzle the money? I also remind you whether kucoin has the risk of bankruptcy, will it treat you the same? Withholding money or even losing all

Help for what though? You make a deposit there and you don't see it in your account or you withdraw money and you don't see it in your wallet? In any of these cases, the best that you can do is to contact their support and follow their advice.
But the main issue is that you confuse different things from your situation like bankruptcy, hacking, etc. If you are so afraid of using Kucoin and have money there, then why you have them in the first place? Withdraw them and use some other exchange. Still, the same risks apply to all...

[Potato Chips]

Looks like OP is relying on google translate which isn't accurate all the time and could cause even more confusion. If anyone speaks the language, check out OP's thread in their local board: 新人求助,库币卡充值应该怎么办?



From what I understood, OP's deposit didn't show up in their kucoin wallet hence why they reached out to kucoin's support and was asked some personal info/documents.

I'm not sure if this would translate well but it looks like the deposit has triggered kucoin's precautionary measures which is why OP was asked for such info. For now, follow the support's instructions to get your money back @OP, and if you feel like they are asking too much info about you, consider if it's worth the amount locked.

You can start worrying about them pocketing (or holding hostage) your money when:

1. You have complied to everything and there's still nothing.
2. The whole thing has been taking too long
3. They keep asking either for the same thing or more and more documents.

Hacking/bankruptcy would be very unlikely basing from your case.

[q172482]

Looks like OP is relying on google translate which isn't accurate all the time and could cause even more confusion. If anyone speaks the language, check out OP's thread in their local board: 新人求助,库币卡充值应该怎么办?

https://i.imgur.com/2SCmpCS.png

From what I understood, OP's deposit didn't show up in their kucoin wallet hence why they reached out to kucoin's support and was asked some personal info/documents.

I'm not sure if this would translate well but it looks like the deposit has triggered kucoin's precautionary measures which is why OP was asked for such info. For now, follow the support's instructions to get your money back @OP, and if you feel like they are asking too much info about you, consider if it's worth the amount locked.

You can start worrying about them pocketing (or holding hostage) your money when:

1. You have complied to everything and there's still nothing.
2. The whole thing has been taking too long
3. They keep asking either for the same thing or more and more documents.

Hacking/bankruptcy would be very unlikely basing from your case.

Don’t you worry that you need to add kyc and financial details to kucoin in the future?

[q172482]

This is only required for recharge, and the market fluctuates greatlyhttps://ibb.co/z2vn6dD

[q172482]

I rushed a qnt to kucoin this morning and then in the afternoon it hasn’t arrived in my wallet. What should I do if the money is hacked? In the morning, I hand-held my ID card, and now I’m sending an email in the afternoon to fill in the Enhanced Due Diligence Form (ECDD)
When I look at this watch, I actually want such detailed information. Can I still get the money?

As you write down, I can't understand what are you really trying to say. Can you please enlighten me and all others as well?
1- What do you mean by the term qnt?
2- How you believe that your money (?) was hacked?
3- To whom you handheld your ID and where/ why you will fill an ECDD?
4- When I look at this watch, I actually want such detailed information.
5- What money?

P.S: Btw, I can't find any relation with your thread's title...

After kucoin was stolen, I still trusted this exchange very much and deposited the money in their wallet. Now kucoin disappoints me very much. I published this post to ask for help. What should I do if kucoin wants to embezzle the money? I also remind you whether kucoin has the risk of bankruptcy, will it treat you the same? Withholding money or even losing all

Help for what though? You make a deposit there and you don't see it in your account or you withdraw money and you don't see it in your wallet? In any of these cases, the best that you can do is to contact their support and follow their advice.
But the main issue is that you confuse different things from your situation like bankruptcy, hacking, etc. If you are so afraid of using Kucoin and have money there, then why you have them in the first place? Withdraw them and use some other exchange. Still, the same risks apply to all...

What I mean is that kucoin deliberately seized the deposit, which caused me to lose money, and I needed to hold my ID photo and fill in a complicated form to get my own money, and my funds can be checked at https://etherscan.io/, then What is their purpose for doing this? Anti-terrorist organization money laundering? No one will use eth tokens to launder money

[q172482]

I think you overestimate the hack or kucoin will embezzle your money.
Think first about the real problem that might come from you, like you deposited more than the minimum non-KYC user limit.

I completed the real-name authentication a long time ago

[q172482]

This is only required for recharge, and the market fluctuates greatlyhttps://ibb.co/z2vn6dD

If you recharge to a certain platform and they ask you to perform KYC and later are required to fill in financial statements and personal information, the money may not be available. Do you feel that this is a corrupt platform? Later you transfer eth tokens to Will a certain exchange also have this worry and be afraid to recharge

[Darker45]

It seems you are in a panic, OP. You are now creating a lot of worse scenarios in your head. It doesn't help.

Have you already complied with everything the site is asking from you?
Have they already responded after you submitted the last of the documents they asked you to fill out?
What was their response?

With your circumstances, you could either comply and satisfy their requirements and wait or forget about all those hassles and move on, but it depends on how much funds you've got in there. If I were you, since you've already submitted personal information, you'd better comply with the rest and wait. But please keep the communication alive. I've read a lot of negative reviews about KuCoin support, even one from a user who said he/she's got his/her funds back after a year's time. That's not good but not the worst either.

[Bttzed03]

~
What I mean is that kucoin deliberately seized the deposit, which caused me to lose money, and I needed to hold my ID photo and fill in a complicated form to get my own money, and my funds can be checked at https://etherscan.io/,

What did the Kucoin support say after you completed the requirements? How long has it been since they froze your deposit?

then What is their purpose for doing this? Anti-terrorist organization money laundering?

I can't speak for Kucoin but it could be either of the two or both. It's possible that they traced your ETH through blockchain analysis and suspected it came from some blacklisted or under watch wallets.

No one will use eth tokens to launder money

You do not know that.

I've read articles of connections between N. Korean hackers and Chinese merchants. I'm not saying you are connected to them. It's just that some of their coins might have ended up in your wallet through multiple transfers.