**edited to make a little more sense and added screenshots so some points. I have a few dozen screenshots to get through so will continue to add as i upload**
I have linked screenshots below. I apologise that there is so many and they may not be in order. I have removed a couple that have identifying info in them, will edit it out and re upload. These are the conversations i had with Stakes support yesterday and today.
https://ibb.co/album/Kb9ZgmI am simply going to lay out some facts here. This has been 1 of the worst experiences i have ever had and if i try to talk on a personal level im likely to just rant and rage over it.
1. 2 bets were placed on my account for 51660 and 1453.
2. I contacted support to ask what was happening and to help.
https://ibb.co/gPXqJHNhttps://ibb.co/59StzHH3. I sent serveral emails chat messages etc only to be ignored.
4. I asked for information about these bets ip/device etc. Support refused.
5. I questioned security on stakes end was told there was no chance of there being an issue etc.
6. I question why no 1 time code was sent to my email and a new session email. Stakes current stance is that my email is compromised.
https://ibb.co/QkB4NhK7. Andrija confirms that it should be impossible to access my account without email access.
https://ibb.co/gvRnmYp8. Andrija agrees to look into the email logs for the 2nd 3rd and 4th to see if these emails were sent.
https://ibb.co/njG4jNz9. I receive no up so jump back on to support to ask.
10. I talk with Milos who tells me there was no email activity on this dates.
https://ibb.co/W61Q6Hd11. Milos says there are no irregularities in betting history. I pointout that is not true.
https://ibb.co/dJLJXpR12. Milos tells me my email is breached. I point out that it is not and that even if it was a new session email and 1 time code would have been generated by stake but there is no record of that. I also point out that i ran Stakes support email through the same website and it was compromised and that website is not a legitimate resource.
**Will upload these screenshots once i have edited out personal info**
13. Milos then decides there was a new session email sent on the 5th. I point out that the incident occurred on the 3rd. (No email was received on the 5th). There was also two emails that were sent on the 3rd when i cleared cookies etc. Honestly unsure if the logs were even checked.
https://ibb.co/XjgXHQD14. Milo then tells me he has spoken to the Devs and either my email or connection was compromised.
https://ibb.co/DwVFprG15. I again point out that even if that was the case those emails should have been generated.
16. Milos then tells me that those emails are not sent or generated if you use a vpn. I test this myself on another device with 2fa on and off and a new session email is generated both time and a 1 time code is generated with 2fa off.
https://ibb.co/MhJ0kq3https://ibb.co/W5kjVjz 17. Milos then says they are not sure that my account was compromised or if i was subscribed to emails.
https://ibb.co/M62HXjGSo i am pretty much in the same situation. The information seems to point to me being hacked but i just get constant contradiction from stake. In my opinion i think i probably was hacked but it also seems that anything i question sends stake into a massive flaff because maybe they are confused as to how. Urgh i just dont know all this is very tiring. I'm upset as i always had a positive experience with stake.
My argument here is that i was not afforded the same opportunities to secure my account as everyone else as there is no evidence of those emails being sent to me (maybe, i just don't know). stakes system's have not generated the correct emails. That is what they are there for.
I have been ignored, lied to and accused. I was always willing to work with stakes support staff but i simply cannot believe anything they say anymore. Stunna has been very quiet on the matter i hope i hear something soon.