The exchange is a scam, and you should avoid using it. There has been a growing number of complaints about them. They are now more like HitBTC or yobit.
Their ratings on Trustpilot are
poor with more dissatisfied customers streaming in.
An extract from cryptowisser
saysUPDATE 1 March 2021: We have received reports that this exchange defrauds its users. For instance, the exchange approves your verification when starting an account, but as soon as you have deposited funds to the account, the exchange reverses your verification, so that your funds are inaccessible to you and can't be withdrawn