If you're dead set on multisig, you need to elaborate on what you mean by "ideas". Exactly what kind of trouble are you running into, specifically with the implementation you have in mind?
For escrow purposes, I don't think multisig is the correct solution. Users may lose/mishandle keys. At the end of the day, the site needs to sign the tx anyways. So you could prevent the transaction from ever taking place regardless. This doesn't decrease risk for user, it adds it. Also, many may be deterred by the additional complexity. You need to garner trust through reliable, logic action. This will build your reputation. There can never be a trustless escrow system, IMO. This is because in the event of a dispute there will ALWAYS need to be a decision made one way or the other, and someone will end up unhappy.
As for general security, I can't imagine multisig being a practical solution for regular operation/facilitating transactions. For a cold wallet of unused coin, maybe. As long as you handle site security properly, you needn't worry about a malicious actor compromising funds.
I am thinking of adding it as an optional way, i want to make the escrow as safe and trusted as possible, many in this forum suggested me 2-3 multi-sig, that is the main reason i am working on it, some even suggested smart contracts but that is out of the way, like there's no such way of making it.
Well, bitcoin offered multi-sig as a way to handle trust i believe, i just want to make it much easier for users to do so in the platform.
It took me so long to launch it and i am still working on the smallest security fixes in order to provide a totally secure platform for the community, hopefully it will last with a clean record.
And yes, the disputes can be only solved with the proper amount of communication i believe.