[SCAM] CEX.IO suspend your account by country

[AliGirtek]

What happened::

I deposited 0.76211272 btc into my cex.io account on august 6th. I traded.
and what I wanted to withdrawl was canceled after 3 hours.
I spoke with support. They asked the source of this money and asked me to prove it with documents.
I sent all the documents on August 7th.
Here's what they answered. Our review continues. Please wait.
they last replied on 13 august. and they didn't answer again



Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=148073


Reference Link:
https://cex.io/


Amount Scammed:
0.76211272 BTC


Payment Method:
BITCOIN


Proof of Payment:

39k9FFzNe9aimXD8zrJ98EkrqtqJA4kpHp

https://www.blockchain.com/btc/tx/21af3e3f93724d46ae88e79e7b87d6c313cd1c6cd80546bf85fb3107ffc0edb4


PM/Chat Logs:
https://prnt.sc/1qbwcuu


Additional Notes:
They closed the conversation section on the site. We were talking by mail. I sold my car and bought bitcoin. How many days they do not give my money. They don't even answer.

[acroman08]

I am not taking anyone's side but I've seen people waiting longer when a company(gambling sites usually) verify the personal documents you sent them(not really sure why it takes that much time). anyway, recently, I've seen him reply on some issues people experiencing when using their website. you should try contacting their representative he might be able to help you speed up the process. I'm not lifting your hopes up but it wouldn't hurt trying. Good luck!

[Kittygalore]

I am not taking anyone's side but I've seen people waiting longer when a company(gambling sites usually) verify the personal documents you sent them(not really sure why it takes that much time). anyway, recently, I've seen him reply on some issues people experiencing when using their website. you should try contacting their representative he might be able to help you speed up the process. I'm not lifting your hopes up it wouldn't hurt trying. Good luck!

I hope that CEX.io will give OP the bitcoin's back because that's a lot of money if you sell it and given how expensive bitcoin is, you can't afford losing as much as a single satoshi let alon 0.7+ worths of bitcoin. Hopefully, it's just taking too long because that amount lost to someone is just plain heartbreaking.

[JeromeTash]

Have you tried contacting their support profile account in this forum? - CEX

They have been responsive and welling to solve any issues or complaints that arise from members in the forum. I will help you by sending a private message to them about this thread, but they might need more of your details.

I hope your issue gets resolved.

[AliGirtek]

I am not taking anyone's side but I've seen people waiting longer when a company(gambling sites usually) verify the personal documents you sent them(not really sure why it takes that much time). anyway, recently, I've seen him reply on some issues people experiencing when using their website. you should try contacting their representative he might be able to help you speed up the process. I'm not lifting your hopes up it wouldn't hurt trying. Good luck!

Thank you for your comment. The situation you are talking about happens in betting companies. As I can tell from your advertisements, you have something to do with betting.
I have no winnings from gambling. I just sent bitcoin. I made a trade and want to withdraw.
All required documents have been submitted. It's been 13 days they are not responding

Have you tried contacting their support profile account in this forum? - CEX

They have been responsive and welling to solve any issues or complaints that arise from members in the forum. I will help you by sending a private message to them about this thread, but they might need more of your details.

I hope your issue gets resolved.

support on the site is no longer responding.
They don't respond to my emails.
I spoke to the official on Reddit, and after a while, the room did not respond.
I sent a comment to Trustpilot and 2 days later they gave a simple reply.
Even if I pm from this site, the answers will be very classic.

[mindrust]

Not your keys not your coins.

Now you know why people say this.

Don't keep more coins than you could afford to lose on the exchanges.

If you can't afford to lose any, then don't send any.

[Lucius]

Even if I pm from this site, the answers will be very classic.

Don’t give up, it’s still your money and you need to use all possible means to get it back. Your account is suspended at the moment, but that doesn't mean that everything is lost - because since you sent everything they asked for, now you just have to wait for them to check everything, and if everything is as you say, I have no doubt that you will eventually be able to withdraw your BTC from that exchange.

It costs you nothing to send PM because no one wants a bad reputation.

[AliGirtek]

Not your keys not your coins.

Now you know why people say this.

Don't keep more coins than you could afford to lose to the exchanges.

If you can't afford to lose any, then don't send any.

You are absolutely right. But I definitely have to use the stock market to buy cryptocurrencies.
There are other options. I think it's risky.

Even if I pm from this site, the answers will be very classic.

Don't give up, it's still your money and you need to use all possible means to get it back. Your account is suspended at the moment, but that doesn't mean that everything is lost - because since you sent everything they asked for, now you just have to wait for them to check everything, and if everything is as you say, I have no doubt that you will eventually be able to withdraw your BTC from that exchange.

It costs you nothing to send PM because no one wants a bad reputation.

Thank you for your positive reply.
I hope it opens soon. It doesn't make sense for it to take that long.

[CEX]

What happened::

I deposited 0.76211272 btc into my cex.io account on august 6th. I traded.
and what I wanted to withdrawl was canceled after 3 hours.
I spoke with support. They asked the source of this money and asked me to prove it with documents.
I sent all the documents on August 7th.
Here's what they answered. Our review continues. Please wait.
they last replied on 13 august. and they didn't answer again



Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=148073


Reference Link:
https://cex.io/


Amount Scammed:
0.76211272 BTC


Payment Method:
BITCOIN


Proof of Payment:

39k9FFzNe9aimXD8zrJ98EkrqtqJA4kpHp

https://www.blockchain.com/btc/tx/21af3e3f93724d46ae88e79e7b87d6c313cd1c6cd80546bf85fb3107ffc0edb4


PM/Chat Logs:



Additional Notes:
They closed the conversation section on the site. We were talking by mail. I sold my car and bought bitcoin. How many days they do not give my money. They don't even answer.

Dear AliGirtek,

We respect your decision to share your experience and we are sorry that the latest situation could bring you inconveniences.

First and foremost, CEX.IO is a regulated cryptocurrency platform. You may check the details on our Legal and Security page: https://cex.io/legal-security. We should emphasize that such accusations like yours upon a licensed company must be supported by strong evidence, otherwise, could be the subject of legal action.

As a law-abiding company that complies with international regulatory frameworks, we have established procedures and requirements we are not able to overcome. We're talking about KYC/AML policy designed to prevent money laundering, terrorist financing, drug and human trafficking, the proliferation of weapons of mass destruction, corruption, and bribery and to take action in case of any form of suspicious activity from its users.

The mentioned policy is based on the international standards for preventing illegal activity - customer due diligence (“CDD”). The main purpose of the AML/KYC procedure is to provide a safe trading environment for our users. More details on it can be found on our web page: https://cex.io/aml-kyc.

Please be advised that the procedure on our platform is performed by our Compliance Officers and implies a thorough investigation of all the information provided by the customer. We'd like to inform you that it is indeed not fast because the details are checked manually and with all due diligence.

But, what is the most important, absolutely all the messages from you are being checked and AML/KYC cases are never left aside until completed. It means that you'll be contacted by the team once the information you've provided is completely checked. Once again, it's a time- and effort-consuming process.

We'd like to mention that CEX.IO never withholds the users' funds and you're absolutely free to stop cooperation with CEX.IO and withdraw all your assets. You just need to inform the team about your decision. We hope you won't go that way, still, we want you to know about such an option that proves once again that any scam actions from us are totally excluded.

Also, let us mention that the generic replies you're getting on social media you're not satisfied with are so due to security purposes. We indeed can’t disclose any details on this matter on public. That's the regulatory requirement we are to follow.

We sincerely thank you for your understanding and appreciate your patience in advance.

[AliGirtek]

What happened::

I deposited 0.76211272 btc into my cex.io account on august 6th. I traded.
and what I wanted to withdrawl was canceled after 3 hours.
I spoke with support. They asked the source of this money and asked me to prove it with documents.
I sent all the documents on August 7th.
Here's what they answered. Our review continues. Please wait.
they last replied on 13 august. and they didn't answer again



Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=148073


Reference Link:
https://cex.io/


Amount Scammed:
0.76211272 BTC


Payment Method:
BITCOIN


Proof of Payment:

39k9FFzNe9aimXD8zrJ98EkrqtqJA4kpHp

https://www.blockchain.com/btc/tx/21af3e3f93724d46ae88e79e7b87d6c313cd1c6cd80546bf85fb3107ffc0edb4


PM/Chat Logs:
https://prnt.sc/1qbwcuu


Additional Notes:
They closed the conversation section on the site. We were talking by mail. I sold my car and bought bitcoin. How many days they do not give my money. They don't even answer.

Dear AliGirtek,

We respect your decision to share your experience and we are sorry that the latest situation could bring you inconveniences.

First and foremost, CEX.IO is a regulated cryptocurrency platform. You may check the details on our Legal and Security page: https://cex.io/legal-security. We should emphasize that such accusations like yours upon a licensed company must be supported by strong evidence, otherwise, could be the subject of legal action.

As a law-abiding company that complies with international regulatory frameworks, we have established procedures and requirements we are not able to overcome. We're talking about KYC/AML policy designed to prevent money laundering, terrorist financing, drug and human trafficking, the proliferation of weapons of mass destruction, corruption, and bribery and to take action in case of any form of suspicious activity from its users.

The mentioned policy is based on the international standards for preventing illegal activity - customer due diligence (“CDD”). The main purpose of the AML/KYC procedure is to provide a safe trading environment for our users. More details on it can be found on our web page: https://cex.io/aml-kyc.

Please be advised that the procedure on our platform is performed by our Compliance Officers and implies a thorough investigation of all the information provided by the customer. We'd like to inform you that it is indeed not fast because the details are checked manually and with all due diligence.

But, what is the most important, absolutely all the messages from you are being checked and AML/KYC cases are never left aside until completed. It means that you'll be contacted by the team once the information you've provided is completely checked. Once again, it's a time- and effort-consuming process.

We'd like to mention that CEX.IO never withholds the users' funds and you're absolutely free to stop cooperation with CEX.IO and withdraw all your assets. You just need to inform the team about your decision. We hope you won't go that way, still, we want you to know about such an option that proves once again that any scam actions from us are totally excluded.

Also, let us mention that the generic replies you're getting on social media you're not satisfied with are so due to security purposes. We indeed can’t disclose any details on this matter on public. That's the regulatory requirement we are to follow.

We sincerely thank you for your understanding and appreciate your patience in advance.

I think you are blocking accounts by country.
If my account was in the european union. You cannot suspend my account for a long time. I would complain. I could open it in no time.
Since you are aware of these situations, you suspend the account according to its country and keep it on hold for days. Because there is nowhere to complain about you.

Documents are documents issued from the state of my country. You can ensure its accuracy through the state. You like to prolong the conversation because it doesn't work for you.

You copy and paste the user agreement by typing long paragraphs.

My account is not a new account. This is my account with high trades. It's not the first time I deposit loaded cryptocurrency.

If you have rules of law according to your law. You will not receive users from other countries. Or if you're trying to verify documents with 17th century technology, you're not going to do it.

People are going to the moon. you could not verify 6-7 documents for 15 days

really very funny

[examplens]

...

This is the second similar complaint here about the temporary suspension of the account due to the validation of your user. yes, it is understandable if you want to be sure of legality and that you do not want to risk any kind of AML/KYC rule violation. I believe that there are other similar cases that have not reached this forum.
obviously, there is a problem here.

CEX, whether you have planned or are planning to do something about it to avoid further complications? maybe your verification methodology is not good and therefore a long verification period.
a good reputation is very difficult to acquire, but it is very easy to spoil. you should definitely introduce some restrictions for new users and those without KYC, and this must be clearly indicated upon registration.

Holding someone's else funds and keeping in suspense really seems worrying. 0.76BTC is not a small amount for most people and you should need to be careful.

[AliGirtek]

I'm 100% sure it was done on purpose. It is a site where I deposit and withdraw crypto money all the time.
When the amount was high, they suspended the account on purpose. KYC or something is an excuse for them to suspend the account.

Answer given to me on another platform:
We'd like to mention that you're absolutely free to stop cooperation with CEX.IO and withdraw all your assets. You just need to inform the team about your decision.

I sent mail. Because I want to withdraw the BTC I deposited. you did not answer again

They definitely suspended the account on purpose. And here they are talking nonsense.

I suggest you be careful, think before you act on this site

[mindrust]

I'm 100% sure it was done on purpose. It is a site where I deposit and withdraw crypto money all the time.
When the amount was high, they suspended the account on purpose. KYC or something is an excuse for them to suspend the account.

Almost all exchanges do that. Binance did the same thing to me and they left me without a choice. Now I am a verified user there and they are force KYC-ing everybody.

I think you should choose an exchange, get your KYC verified and be done with it. Otherwise you'll encounter these kind of problems everywhere you go.

Only Kucoin seems to not care but for how long?

[michellee]

I'm 100% sure it was done on purpose. It is a site where I deposit and withdraw crypto money all the time.
When the amount was high, they suspended the account on purpose. KYC or something is an excuse for them to suspend the account.

Almost all exchanges do that. Binance did the same thing to me and they left me without a choice. Now I am a verified user there and they are force KYC-ing everybody.

I think you should choose an exchange, get your KYC verified and be done with it. Otherwise you'll encounter these kind of problems everywhere you go.

Only Kucoin seems to not care but for how long?

I feel KuCoin will follow the other exchanges sooner or later. They can not avoid KYC, especially if they open their business in the country requiring KYC.

I am curious about when you decide to deposit the money on CEX.io. Did you search for the other exchanges such as Binance, Poloniex, KuCoin, Bittrex, Gate.io, Bybox or else? Why did you decide to use CEX.io when there are other options to deposit your money. Still, 0.7 btc is a lot of money now, and I can not imagine how they do not send the money back to you. But maybe, you can wait for a while, although we do not know how long the process will finish.

[AliGirtek]

....

Almost all exchanges do that. Binance did the same thing to me and they left me without a choice. Now I am a verified user there and they are force KYC-ing everybody.

I think you should choose an exchange, get your KYC verified and be done with it. Otherwise you'll encounter these kind of problems everywhere you go.

Only Kucoin seems to not care but for how long?

My account is verified. I've already done the kyc verification.
I am not trading for the first time.

I'm 100% sure it was done on purpose. It is a site where I deposit and withdraw crypto money all the time.
When the amount was high, they suspended the account on purpose. KYC or something is an excuse for them to suspend the account.

......

I feel KuCoin will follow the other exchanges sooner or later. They can not avoid KYC, especially if they open their business in the country requiring KYC.

I am curious about when you decide to deposit the money on CEX.io. Did you search for the other exchanges such as Binance, Poloniex, KuCoin, Bittrex, Gate.io, Bybox or else? Why did you decide to use CEX.io when there are other options to deposit your money. Still, 0.7 btc is a lot of money now, and I can not imagine how they do not send the money back to you. But maybe, you can wait for a while, although we do not know how long the process will finish.

I have always made deposits and withdrawals on cex.io. I didn't think it would be a problem.
If they open my account, I will not trade here again. They cause cancer.

[examplens]

My account is verified. I've already done the kyc verification.
I am not trading for the first time.

unfortunately, KYC becomes inevitable on all exchanges. just follow the drama on Binance and their introduction of mandatory KYC.

btw. Can you inform us, whether you have access to your account on CEX and whether you can dispose of the funds there, withdraw specifically?

[AliGirtek]

Finally they activated my account.
If I continue to use it, they ask for proof again for past transactions.

[CEX]

...

This is the second similar complaint here about the temporary suspension of the account due to the validation of your user. yes, it is understandable if you want to be sure of legality and that you do not want to risk any kind of AML/KYC rule violation. I believe that there are other similar cases that have not reached this forum.
obviously, there is a problem here.

CEX, whether you have planned or are planning to do something about it to avoid further complications? maybe your verification methodology is not good and therefore a long verification period.
a good reputation is very difficult to acquire, but it is very easy to spoil. you should definitely introduce some restrictions for new users and those without KYC, and this must be clearly indicated upon registration.

Holding someone's else funds and keeping in suspense really seems worrying. 0.76BTC is not a small amount for most people and you should need to be careful.

Thanks for your input.

We have already forwarded your, and other comments, upon our AML/KYC procedures to the team.