I Lost Some coins to exchange (and it feels like scam to me)

[Cryptoababe]

How could you have missed the clear warnings on the deposit page?
Not trying to support Huobi's act of not crediting the missing coins into your account, but if you had taken time to read the information, maybe it would have been available.
You should partly blame yourself for not paying attention to the warning.

Yes, I blamed my self for not paying attention.
But i thought there should always be a solution when more funds are being added because anyone can just easily make this kind of mistake.
I blamed my self for also choosing huobi.

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[mexite]

Hey sorry for your loss. Most CEXs, if not all, have minimum deposit and withdrawal amount for each token/coin. It's the duty of users to ascertain this before depositing any coin. Unfortunately in your case, the coin probably falls in the category of "unstackable coins". That means that even if you make up for the deficiency by sending more coins, the exchange won't still add it up and credit all your deposits. I don't actually know if it has anything to do with their operating cost or it's just a business policy.

[Mkmanik]

You need to be more careful before making any deposit anywhere. Whenever I tried to move/deposit my coin to another address or exchange site, I try to read all of the details. Because I also lost some coins like you. But my problem was: they did not support smart contract deposits. So I lost a few bucks, but it was a good lesson for me. Hope next time you did not do this kind of mistake.

However, So you already tried to contact support but they did nothing. I have no idea that they have an ANN thread in this forum or not. If there is any ANN thread, Try to make a post with details. Hope they will notice it with more priority.

[noorman0]

Each exchange has a minimum number of confirmations required for the balance to be credited to the main account. If you immediately send additional tokens before reaching that confirmation number, your balance should be credited without any problems. This has also happened to me in the past. Luckily I moved quickly by increasing the sending fees from before to get confirmation immediately.

-snip-
And my previous 39 deposit was not added.

Always check, if your first token (39 tokens) is also withdrawn to their hot wallet, they should credit your balance manually.

[chaser15]

I never know that huobi minimum deposit is 57 matic because I only noticed that after sending 39 matic to the exchange.
So, i decided to send more tokens (58 matic tokens). I only get 58 tokens deposit notification. And my previous 39 deposit was not added.
I contacted thier support and they said there is nothing they can do about it. Moreover, this exchange is not a DEX. Now i know why people call exchanges thieves.
Can anyone tell me why this minimum deposit is necessary in exchanges that are centralized?. Because i feel like its like an act to scam their customers.

What you do is:

• You send 39 MATIC not knowing it should be 57 MATIC as the minimum.
• You send another 58 MATIC to comply with the minimum

You should now have 58 + 39 MATIC deposited on your Huobi but only the 58 MATIC last deposit credited? In other exchanges like Poloniex and Kucoin, once you deposited under minimum amount, all you have to do is to fulfill the amount until it reached the minimum.

And Huobi's response is, the 39 MATIC is now gone? Most exchanges have a minimum deposit but a prior deposit should be credited. That was unprofessional.

How could you have missed the clear warnings on the deposit page?
Not trying to support Huobi's act of not crediting the missing coins into your account, but if you had taken time to read the information, maybe it would have been available.
You should partly blame yourself for not paying attention to the warning.

Still not a valid reason. It's a legit form of scam to those unaware people. It can be solved by depositing again to fulfill the minimum. Why it's not allowed?

[btc78]

How could you have missed the clear warnings on the deposit page?
Not trying to support Huobi's act of not crediting the missing coins into your account, but if you had taken time to read the information, maybe it would have been available.
You should partly blame yourself for not paying attention to the warning.

it is clearly mentioned in the lower part about the 57 minimum deposit , how could OP missed that part and now claiming here that he feels like being scammed?

sad to accept the reality that most of our losses is because of our own laziness and being too confident .

Specially in dealing with a exchange that we don't usually uses , better to dig deeper first before engaging.

This may serve as lesson to OP to not jump into conclusion always and understand the policy first before usage .

[dustboy]

How could you have missed the clear warnings on the deposit page?
Not trying to support Huobi's act of not crediting the missing coins into your account, but if you had taken time to read the information, maybe it would have been available.
You should partly blame yourself for not paying attention to the warning.

Still not a valid reason. It's a legit form of scam to those unaware people. It can be solved by depositing again to fulfill the minimum. Why it's not allowed?

The screenshot above is clear enough, and it cant be called as a form of scam as the user gets a warning before depositing. He lost his 39 Matic because it is below the minimum deposit and as per rule "any deposits less than the minimum will not be credited or refunded". It was his own fault for not paying attention to the warning message.

[pealr12]

I have 39 matic token  ( polygon token which worth 50 dollars) on ftx. And I wanted to withdraw as polygon network matic But FTX only supports Erc20. which means i need to withdraw to another exchange which support polygon network matic token.
So, i withdraw them to my huobi account. I never know that huobi minimum deposit is 57 matic because I only noticed that after sending 39 matic to the exchange.
So, i decided to send more tokens (58 matic tokens). I only get 58 tokens deposit notification. And my previous 39 deposit was not added.
I contacted thier support and they said there is nothing they can do about it. Moreover, this exchange is not a DEX. Now i know why people call exchanges thieves.
Can anyone tell me why this minimum deposit is necessary in exchanges that are centralized?. Because i feel like its like an act to scam their customers.

Partly your fault because before generating a wallet address there is always a message informing about minimum deposit, perhaps you didn't pay attention some do have minimum deposit for reason best known to them but is often good to read any information with calmness in other not to make such costly mistake.

[stomachgrowls]

How could you have missed the clear warnings on the deposit page?
Not trying to support Huobi's act of not crediting the missing coins into your account, but if you had taken time to read the information, maybe it would have been available.
You should partly blame yourself for not paying attention to the warning.
~

Still not a valid reason. It's a legit form of scam to those unaware people. It can be solved by depositing again to fulfill the minimum. Why it's not allowed?

The screenshot above is clear enough, and it cant be called as a form of scam as the user gets a warning before depositing. He lost his 39 Matic because it is below the minimum deposit and as per rule "any deposits less than the minimum will not be credited or refunded". It was his own fault for not paying attention to the warning message.

People do only gets mindful when they are already experiencing some problems and its clear as day that he shouldnt have to go below on whats been shown or been told and its no surprising
that they would cry or whine over on the time that they had lost their coins.

It isnt really that hard to follow up instructions because if you dont like to experience problems then better to follow it,if not then you do know on what comes next.
Scam? No, its not a scam and you've been warned on the beginning and its clearly stated thats why accusing something like this is pointless.

[Oceat]

How could you have missed the clear warnings on the deposit page?
Not trying to support Huobi's act of not crediting the missing coins into your account, but if you had taken time to read the information, maybe it would have been available.
You should partly blame yourself for not paying attention to the warning.
~

Still not a valid reason. It's a legit form of scam to those unaware people. It can be solved by depositing again to fulfill the minimum. Why it's not allowed?

The screenshot above is clear enough, and it cant be called as a form of scam as the user gets a warning before depositing. He lost his 39 Matic because it is below the minimum deposit and as per rule "any deposits less than the minimum will not be credited or refunded". It was his own fault for not paying attention to the warning message.

People do only gets mindful when they are already experiencing some problems and its clear as day that he shouldnt have to go below on whats been shown or been told and its no surprising
that they would cry or whine over on the time that they had lost their coins.

It isnt really that hard to follow up instructions because if you dont like to experience problems then better to follow it,if not then you do know on what comes next.
Scam? No, its not a scam and you've been warned on the beginning and its clearly stated thats why accusing something like this is pointless.

This is the problem if you are not familiar with the exchanges you are doing some transaction that's why I always look carefully what could be the warning and should be aware of it. You can only call it a scam if they do not put any warning sign and yet you lost your token and they didn't do anything about it. But the exchange itself already show the warning message yet OP, carelessly proceeded to send some token and it was too late before he realized it was gone for good.

I experienced this kind of mistake before and I can't blame the exchanges because it's clearly on their ToS and there's a warning sign that I do take lightly without bothering to read/look carefully. I just did what I want to do just like what OPs been doing and viola, lesson learned after that.

[Kyraishi]

I have 39 matic token  ( polygon token which worth 50 dollars) on ftx. And I wanted to withdraw as polygon network matic But FTX only supports Erc20. which means i need to withdraw to another exchange which support polygon network matic token.
So, i withdraw them to my huobi account. I never know that huobi minimum deposit is 57 matic because I only noticed that after sending 39 matic to the exchange.
So, i decided to send more tokens (58 matic tokens). I only get 58 tokens deposit notification. And my previous 39 deposit was not added.
I contacted thier support and they said there is nothing they can do about it. Moreover, this exchange is not a DEX. Now i know why people call exchanges thieves.
Can anyone tell me why this minimum deposit is necessary in exchanges that are centralized?. Because i feel like its like an act to scam their customers.

If you agreed to their terms and conditions and you accidentally deposited less than the intended amount, that is totally on you.

There is nothing that we are able to do when it comes to this. It is clearly stated when you deposit, in red, and you chose to ignore it.

This is one of the rare instances where I would actually side with the exchange - they did absolutely nothing wrong here and recklessness is certainly not an excuse. You could try keep contacting support but I doubt you'll get refunded.