[SOLVED] Self excluded from Stake - but cannot make withdrawal.

[worldofcoins]

Another case for Stake, guess there are too many gambling websites these days getting these accusations, For stake, it's the 2nd one I've seen first one was regarding someone whose Sports Bet they Void and he didn't get the full amount of winning even though he pressed the button.

In your case, it's related to withdrawal and I don't think they're going to risk their reputation for a small amount of 0.006 so you'll get your withdrawal unless you've broken a rule in their T&C.

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[DoublerHunter]

Another case for Stake, guess there are too many gambling websites these days getting these accusations, For stake, it's the 2nd one I've seen first one was regarding someone whose Sports Bet they Void and he didn't get the full amount of winning even though he pressed the button.

In your case, it's related to withdrawal and I don't think they're going to risk their reputation for a small amount of 0.006 so you'll get your withdrawal unless you've broken a rule in their T&C.

^ I that amount? I don't think Stake will let ruin their reputation just because of that amount. I know Stake.com for how many years because I have also an account there that is rarely open but when I was in my session for gambling, I don't have encountered that experience. But yes, we need to hear the side of the Stake and what is the reason behind the allegation, and also if this user has been violated the TOS which is more important than anything else.
Op try to wait first for a while.

[bittraffic]

Another case for Stake, guess there are too many gambling websites these days getting these accusations, For stake, it's the 2nd one I've seen first one was regarding someone whose Sports Bet they Void and he didn't get the full amount of winning even though he pressed the button.

In your case, it's related to withdrawal and I don't think they're going to risk their reputation for a small amount of 0.006 so you'll get your withdrawal unless you've broken a rule in their T&C.

^ I that amount? I don't think Stake will let ruin their reputation just because of that amount. I know Stake.com for how many years because I have also an account there that is rarely open but when I was in my session for gambling, I don't have encountered that experience. But yes, we need to hear the side of the Stake and what is the reason behind the allegation, and also if this user has been violated the TOS which is more important than anything else.
Op try to wait first for a while.

I doubt for such amount stake.com will run. It's not worth it. But i think i have seen a similar thread like this accusing stake casino as well. But OP probably got it and doesn't have time to return here to reply he got it back.

But why do the self-exclusion? If he wants to stop gambling then get your coins out so you won't have to worry behind your mind whether someone will log in and bet all your 0.06 BTC or withdraw it for you.

[AicecreaME]

Hi, I have self excluded my account on stake.com.

I would like to make withdrawal, but get this error "You are not allowed to do that".

The amount is 0.00615500 BTC

In theory, it should be allowed to make withdrawal even if you are self-excluded by having support do it manually for you. Or am I wrong?

I have contacted support and they believe that it is not possible to make withdrawals 

Should I just leave the amount there and do nothing?

I hope someone from Stake support reads this.

There must be a solution?

According to their policy, you cannot withdraw any of your funds the moment you put your account into self-exclusion. You should have read their policies first before you made a move. Otherwise, you'll get trouble such as this one. You could have avoided this since this was clearly written in their guidelines.

But instead of playing the blame-game, I suggest you email them about your complaint to see what their representatives can do for your account. It's still much better to seek help and advice on the platform itself where you had a problem with, so that they can reach out to you and solve the issue at hand.

If you have the time, please update us what happened. This can be a future reference for those who will have the same situation happen to them (but i hope there would be none).

[davis196]

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

[Maasdamer]

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

"I just forgot that I had BTC in Vault before I closed the account. No, this is not from bonuses or promotions. This is an amount that I myself have put into Vault."

[Slow death]

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?

OP said that when he self-excluded he forgot he had funds in his stake.com account, well I think it's a little tricky for someone to self-exclude and forget that he has funds in his account, normally few people forget money, if there is anything in which people hardly forget and money. I imagine that the OP might not have used the stake in a while and for that reason it would be easier for him to forget that he had funds in his account.

I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.

well the community is trying to help

What does account self-exclusion mean?Is it the same as deactivating or deleting your account.

yes, when the account owner decided by himself to delete the account, i think that's it

[Finestream]

What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

Your question has been answered in the above post, but for your convenience, let me put the rules for self-exclusion.

https://stake.com/policies/self-exclusion

Some gamblers even though they are gambling for years already are not aware, even me, lol. I'm aware of self-exclusion but I'm not aware that stake has this feature.

[Silberman]

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

If people only gamble occasionally then it makes more sense they forget they have some money available on their accounts, even then in most casinos it is very obvious that you still have some balance in your account as that number is displayed very prominently so you can know if you can keep gambling or not, so it is obvious this was a mistake by the OP, unfortunately this seems one of the cases in which we will never find out how all ended as I doubt the OP will come back and update us about what happened.

[Saint-loup]

It has been 5 days since the OP logged into his account and we do not have an answer about what happened, this is very common when things get resolved and the only reason for creating an account on this site and interact with us is taken away, then the OP never returns to tell us how things evolved, I suppose it was positive as this was a clear case, he just forgot some of his money on his account and he wanted it back, still it would be nice to actually know for sure this was the case.

I agree with you, it's sad to see people not coming back when their issue had been resolved. Not only to thank users who brought their helps but more importantly to update their cases and to explain how they've finally managed to solve their problem. In addition it can freely hurt the reputation of the platform involved.

[smyslov]

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

Obviously, he is not aware of the rule, it's an honest mistake he doesn't know the consequence the lesson here is players must make sure to study the functions of the gambling site they are playing, you cannot put the blame on the site you are playing because of your carelessness,
even if OP is not posting here for an update this is a good reference when it comes to self-exclusion.

[mirakal]

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

Obviously, he is not aware of the rule, it's an honest mistake he doesn't know the consequence the lesson here is players must make sure to study the functions of the gambling site they are playing, you cannot put the blame on the site you are playing because of your carelessness,
even if OP is not posting here for an update this is a good reference when it comes to self-exclusion.

Actually, he was aware of the rules, the problem is he forgot that he still has a balance on the vault, he said "in theory, it's allowed", but the site said no because it's already in the rules and theory does not apply here when the rules are clear before you sign up on something.

[mak013]

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

[Natalim]

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

Your example is wrong, the topic is about Self exclusion, a feature from a gambling site where you can lock your account and when it's lock you cannot access your balance, OP made a mistake by forgetting that he still has a balance, so he is now complaining that he should be allowed to withdraw even if the account is under self-exclusion.

[mak013]

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

Your example is wrong, the topic is about Self exclusion, a feature from a gambling site where you can lock your account and when it's lock you cannot access your balance, OP made a mistake by forgetting that he still has a balance, so he is now complaining that he should be allowed to withdraw even if the account is under self-exclusion.

Why it is wrong? Why Stake have to change their regulations for his mistake? I think they had some reasons to include this point when they elaborated the terms and conditions. And OP asks to make an exception for him. And he does it on the board, not in private messages, not e-mail. Why is it so?

[worldofcoins]

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

Your example is wrong, the topic is about Self exclusion, a feature from a gambling site where you can lock your account and when it's lock you cannot access your balance, OP made a mistake by forgetting that he still has a balance, so he is now complaining that he should be allowed to withdraw even if the account is under self-exclusion.

I was watching some people talking about getting banned on Sports betting due to arbitrage related issues.
They all mentioned that at some point sports betting websites will rate limit or block/ban the user who's making a lot of profit from them.

Now another thing is Stake is using 3rd party bookie and i've noticed that when i placed a sports bet on the "not-mentioned" website then the match on which i placed the bet on "not-mentioned" makes the match disappear from stakes and i when i canceled the bet I could see that match.

This problem however doesn't occur when I access these two websites using tor.

[Silberman]

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

The example you are giving does not really match the situation of the OP, in the case of a bet that can be proven to be completely fair then there is nothing to do and we must accept the outcome, in this case he did not lost his capital he just lost access to it due to the self-exclusion rules at Stake, one easy way to deal with this will be to simply wait until the self-exclusion ended, but it seems the OP did not wanted that so the other option is to contact the customer service at stake and ask for a manual withdrawal.

[bL4nkcode]

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
[...]
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.

Probably, yes, coz funds will be disabled on that account after enabling this feature which is kinda security of user's gambling habit, if you want to stop gambling either temporarily or permanent. Withdrawals/deposits are also prohibited by this time of self-exclusion no until its done(if temporary).

By this time op should have the answers from their CS, and by the looks of it, it's solved already coz if not, probably op still posting here complaining.

[mak013]

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

The example you are giving does not really match the situation of the OP, in the case of a bet that can be proven to be completely fair then there is nothing to do and we must accept the outcome, in this case he did not lost his capital he just lost access to it due to the self-exclusion rules at Stake, one easy way to deal with this will be to simply wait until the self-exclusion ended, but it seems the OP did not wanted that so the other option is to contact the customer service at stake and ask for a manual withdrawal.

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

[Natalim]

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

Your example is wrong, the topic is about Self exclusion, a feature from a gambling site where you can lock your account and when it's lock you cannot access your balance, OP made a mistake by forgetting that he still has a balance, so he is now complaining that he should be allowed to withdraw even if the account is under self-exclusion.

Why it is wrong? Why Stake have to change their regulations for his mistake? I think they had some reasons to include this point when they elaborated the terms and conditions. And OP asks to make an exception for him. And he does it on the board, not in private messages, not e-mail. Why is it so?

You are talking about a bet as an example, once you place your bet, you cannot undo it (unless there's a cashout feature if you know what I mean).

It's not that stake takes his money, the money is still in his account but since the account is under self-exclusion, he cannot touch or withdraw the money until the self-exclusion period expired. That's what I'm trying to say.