'Polygon Destek Birimi' açtığım ticket'i şöyle cevaplamış;
Greetings from Polygon Support.
You basically sent the tokens to an address controlled by the exchange/wallet.
They hold the keys to that account on Matic. Only they can unlock it for you.
You would need to ask them to configure Matic Mainnet on their wallet (
https://medium.com/stakingbits/setting-up-metamask-for-polygon-matic-network-838058f6d844) and send it back to an address that you control.
Note there's a disclaimer on the web wallet asking not to send funds directly to an exchange account.
Here is what any exchange needs to do in such a case (although not sure how much flexibility the support executives have to execute this):
- Assuming the exchange support executive has access to the account's private keys, they can transfer the funds from their account on Matic to your (the user's) address on Matic.
Note: Please don't send funds directly to exchanges that support only Ethereum you have to first withdraw from Matic to Ethereum and then send it to your exchange address
Regards,
Coinbase'in mi halletmesini istiyorlar, tam çözemedim.