Fortunejack Scammed me WARNING

[tulusikhlas]

I also asked if there was a duration or time span that was given but not stated in the message from the FJ. Because your current condition is quite urgent, it might be very difficult to get back the locked balance, especially since it's been almost 2 months. When you gamble at a certain casino, you should pay more attention to all the smallest rules if you want to enter a large balance.

[iv4n]

7.7. You are obliged to submit to the Company all KYC and CDD documents requested by the Company during 14 (fourteen) calendar days after the request is made by the Company. If You do not meet the set deadline the Company shall have the right to block and terminate Your Account and confiscate all funds available on Your Account."

I don't play at FJ for a long time, after this: https://bitcointalk.org/index.php?topic=2980755.msg30636803#msg30636803! After this situation, I never opened FJ again!

I think this is a ridiculous rule, but it's a rule! And I don't understand why you didn't take care of that KYC right away? I mean we are talking about 45k TRX, it's not little definitely! And as much as I think it's stupid, it's there for some reason, you agreed with that when registering!

I think this topic can only be a lesson! Now it's too late for anything else!

[madnessteat]

The situation described has changed my attitude to the Fortunejack gambling site. I believe that they have no right to take away the user's funds that he has deposited on the site. If they suspect him of money laundering, etc. they should limit his access to the site but not take the money.

I think that at a minimum they should give TS back 40000 TRX and apologize for the misunderstanding. In general, during a pandemic, setting a fourteen-day deadline for KYC is just insane! I hope this story is resolved in TS's favor.

[South Park]

snip

It is terrible this has happened to you but when looking at things without any bias the casino is just following their TOS, a TOS that as the player we must read, that way if we find something we do not like there we can simply avoid playing at that casino, maybe it would have been a good idea to contact the casino during those 14 days and explain your situation to them and tell them that you had more important things to worry about than going through their KYC policies, many casinos are very friendly towards their users since they want to retain their business, however by going silent during that 14 day period then they just acted according to their rules, try to see if you can make them understand your situation and give you a chance to verify your identity and recover your money.

[DoublerHunter]

7.7. You are obliged to submit to the Company all KYC and CDD documents requested by the Company during 14 (fourteen) calendar days after the request is made by the Company. If You do not meet the set deadline the Company shall have the right to block and terminate Your Account and confiscate all funds available on Your Account."

I don't play at FJ for a long time, after this: https://bitcointalk.org/index.php?topic=2980755.msg30636803#msg30636803! After this situation, I never opened FJ again!

I think this is a ridiculous rule, but it's a rule! And I don't understand why you didn't take care of that KYC right away? I mean we are talking about 45k TRX, it's not little definitely! And as much as I think it's stupid, it's there for some reason, you agreed with that when registering!

I think this topic can only be a lesson! Now it's too late for anything else!

^ Thank you for sharing, I never thought that FJ has an issue like this and it could be there is a misunderstanding between the TOS and the user.
Sometimes if you will not read the very well the TOS you will probably have a problem in the future because for them is rule is just a rule and those who will prohibit must take a serious problem. I know they are reputable but6 I think there should be a consideration to this but however, OP did not come back to let us hear some updates.

[coin-investor]

The situation described has changed my attitude to the Fortunejack gambling site. I believe that they have no right to take away the user's funds that he has deposited on the site. If they suspect him of money laundering, etc. they should limit his access to the site but not take the money.

I think that at a minimum they should give TS back 40000 TRX and apologize for the misunderstanding. In general, during a pandemic, setting a fourteen-day deadline for KYC is just insane! I hope this story is resolved in TS's favor.

This scenario could happen to anyone of us, and we all agreed that it's not right to compensate the money even the authorities that issue licenses have stated that funds should not be compensated, better check if the casinos you are playing have this kind of rules in their TOS so you will be guided and do not commit the same mistake, for humanitarian consideration FJ should allow OP to withdraw the money.

[timerland]

It's certainly against the industry norm and slightly deceitful.

However, I don't think that they've necessarily did anything wrong.

Just because they haven't done KYC in the previous cases doesn't mean that they don't have the right to do this on you - because this is outlined in their T&Cs. I would definitely avoid them because of this, because I care about privacy, but it's hardly a scam.

[magneto]

7.7. You are obliged to submit to the Company all KYC and CDD documents requested by the Company during 14 (fourteen) calendar days after the request is made by the Company. If You do not meet the set deadline the Company shall have the right to block and terminate Your Account and confiscate all funds available on Your Account."

I think that this is unreasonable.

The money is still yours especially if you are willing to undergo KYC.

The minimum resolution that they should give you is a full refund of the deposit. This is unacceptable - and I'd say very fishy behaviour from FJ which resembles a company trying to take advantage of KYC/AML regulations.

[michellee]

The situation described has changed my attitude to the Fortunejack gambling site. I believe that they have no right to take away the user's funds that he has deposited on the site. If they suspect him of money laundering, etc. they should limit his access to the site but not take the money.

I think that at a minimum they should give TS back 40000 TRX and apologize for the misunderstanding. In general, during a pandemic, setting a fourteen-day deadline for KYC is just insane! I hope this story is resolved in TS's favor.

This scenario could happen to anyone of us, and we all agreed that it's not right to compensate the money even the authorities that issue licenses have stated that funds should not be compensated, better check if the casinos you are playing have this kind of rules in their TOS so you will be guided and do not commit the same mistake, for humanitarian consideration FJ should allow OP to withdraw the money.

When a gambler can read all of the TOS, they will know that they must not break the rules at the casino. The casino must not try to steal any funds from the members as the members trust them by depositing their funds to play the gambling games. If the casino is suspicious about illegal activity, they can hold the funds until further investigations. Both a gambler and the casino need to discuss the thing that makes them have a problem.

The casino can ask about KYC to their members, especially for members who do something suspicious coincidence to make sure that their member does not break the rules.

[delfastTions]

.....
The rules are still the rules, FortuneJack does according to the procedure and you have let messages that come in via email ignore them. While at the end of the moment you start to respond. Shouldn't you have done this earlier? Doing KYC does not take up to 1 full day.

Of course, the rules remain the rules, and the Curacao license is a license.  However, any rules are invented by people and implemented by lawyers.  In this case, as the OP writes, I generally believe that this is not only disrespect for the client.  But also outright robbery.  On the part of a reputable casino, it's just trashy behavior and insult not only to OP, but also to everyone who knows about this situation and uses this casino.  
For example, it is disgusting to me to read that such a question cannot be resolved humanely, without "robbing" this person.
Moreover, he even opened the topic because of his resentment!

[p0ntidude]

The situation described has changed my attitude to the Fortunejack gambling site. I believe that they have no right to take away the user's funds that he has deposited on the site. If they suspect him of money laundering, etc. they should limit his access to the site but not take the money.

I think that at a minimum they should give TS back 40000 TRX and apologize for the misunderstanding. In general, during a pandemic, setting a fourteen-day deadline for KYC is just insane! I hope this story is resolved in TS's favor.

This scenario could happen to anyone of us, and we all agreed that it's not right to compensate the money even the authorities that issue licenses have stated that funds should not be compensated, better check if the casinos you are playing have this kind of rules in their TOS so you will be guided and do not commit the same mistake, for humanitarian consideration FJ should allow OP to withdraw the money.

When a gambler can read all of the TOS, they will know that they must not break the rules at the casino. The casino must not try to steal any funds from the members as the members trust them by depositing their funds to play the gambling games. If the casino is suspicious about illegal activity, they can hold the funds until further investigations. Both a gambler and the casino need to discuss the thing that makes them have a problem.

The casino can ask about KYC to their members, especially for members who do something suspicious coincidence to make sure that their member does not break the rules.

Im a professional sportsbettor, Im new to the crypto-casino space. For starters I could bet like 100euros on games then limited to 30euros after 3-4 bets. I did see another thing I have not seen another casino do. I had 40 000 TRX in my account, when i tried to make a bet it said "U can only have "X amount in open bets" LOL. So I had 40k TRX I could only bet 1 bet for peanuts then I couldnt bet another bet whilst that was ongoing. Never seen that before either.

I will admit I am a lazy person when it comes to KYCs, If a casino that doesnt let me bet and treat me like shit my past experienced have taught me that those KYCs will take so much slower and they will do everything to make life harder for people who won money at their casino. But in this experience I did not see their email, EMAIL as in ONE email without any Warning for what they were going to do.

"Open an account with us U will get 200% bonus" Great thanks "Btw can u send in some document to prove your identity for us?" Opps sorry have not been online last couple of weeks but sure I can send them in "Sorry u took to long to answer We took all your money and closed your account

[PaperWallet]

They definitely got the money, but they're so greedy and evil they still scam people. Though I wouldn't pretend I know this case is legitimate but I wouldn't be surprised for them to have some rules that are the equivalent of scam as described in this case (and by the way that can change constantly without any warning. Please read all Terms of Service before each connection, definitely not a scam casino:))

I had sportsbets that won the equivalent of 200,000 euros, they've accepted the bets, waited until the result and then proceeded to cancel half of the bets and paid me only 95000 euros because their terms say only a max of 100,000 euros. Well, there has also been a 5% fee for their cursed CEO.

[KiritoX]

So basically OP got even his 40,000 Trx taken by Fortunejack because he missed the KYC deadline and all of you are saying this is fine ? That it's normal ?   How is it normal for Fortunejack to  confiscate the 40,000 Trx deposit aswell ,   they don't want OP as their client anymore  , fine , then return him the balance he had , or at least the initial deposit..

This is literally straight up scamming him.

[PaperWallet]

So basically OP got even his 40,000 Trx taken by Fortunejack because he missed the KYC deadline and all of you are saying this is fine ? That it's normal ?   How is it normal for Fortunejack to  confiscate the 40,000 Trx deposit aswell ,   they don't want OP as their client anymore  , fine , then return him the balance he had , or at least the initial deposit..

This is literally straight up scamming him.

There must some shady sponsorships between FortuneJack and members here. Check the other scam accusation I made where FortuneJack did not pay the equivalent of 120,000 dollars of sportsbets. At first everyone was saying oh that's horrible. Then, without any new information, all of a sudden, they all flipped 180 degrees saying that's fine. Some cheap humans over here. I don't think this is the best place to get informed about betting websites.

[SiNeReiNZzz]

Unfortunately, this is not the first accusation against this casino and I have even heard of a similar case in private circles.
The multitude of incidents is definitely suspicious and strongly suggests that something in the background does not seem to be running very cleanly.
For these reasons alone, I would definitely not classify this casino as trustworthy and would not play there.
There are other casinos where everything runs very smoothly and you never read such things about.

[NotATether]

First, it was your responsibility to read all the terms of service and conditions of whatever you are entering into. The moment you agree with their policy, you give your consent for them to do various things to your account the moment you don't comply to what they are asking for. In this case, you aren't aware it is possible for them to close your account for not sending the things they asked you, hence the account closing happened.

Even if the account is closed, it sounds wrong to just take someone's crypto over a silly thing such as late KYC verification. My gut feeling is that they should at least return him his balance, but I don't see that happening because of some legal clause inserted into their ToS.

It's sad to watch... FJ also closed my account from inactivity but I never really deposited there. Blows my mind why casinos use 3-month inactivity as a reason to close accounts.

A neutral tag on FJ with a warning about this kind of situation would be appropriate.

[p0ntidude]

So basically OP got even his 40,000 Trx taken by Fortunejack because he missed the KYC deadline and all of you are saying this is fine ? That it's normal ?   How is it normal for Fortunejack to  confiscate the 40,000 Trx deposit aswell ,   they don't want OP as their client anymore  , fine , then return him the balance he had , or at least the initial deposit..

This is literally straight up scamming him.

Now i dont wont return my emails, customer support only directs me to the Email that doesnt respond back to me and their Agent on this forum wont respond as well. Im so frustrated