Fortunejack Scammed me WARNING

[p0ntidude]

Hello this is my experience with Fortunejack.
I deposited 40 000TRX around august to bet with, I got limited real quick and had 45 000TRX in my account around a month later and I withdraw.
After this I get an email "delay blablabla" then an hour later I get this  -

"Hi Eklund81,

In order to finish withdrawal check up process, you need to pass KYC  procedure.
Please, log in to your Account -> Dashboard -> Personal Information, in the Edit Profile section you need to choose Verify Identity and pass all of the steps of KYC verification."

As of an experienced gambler gambler I didnt think much of it and thought I would take care of it when I had the time the money should be safe it seems like a legit site. Oboy was I wrong.
almost two months have passed now I have been taking care of my sick old mother and have not been prioritizing my email etc. I thought I would finally take care of this KYC and send in my documents, for some reason I cant login in to my account.. I asked the support-agent and  this is what she wrote.. -

"Hi p0ntidude,

Please, be informed, that after making a withdrawal request we contacted you via Email to let you know that your withdrawal was under a security check and you needed to pass KYC  procedure.
We didn't receive a reply from you within 14 (fourteen) calendar days and therefore your account was closed permanently. According to our T&C:

7.7. You are obliged to submit to the Company all KYC and CDD documents requested by the Company during 14 (fourteen) calendar days after the request is made by the Company. If You do not meet the set deadline the Company shall have the right to block and terminate Your Account and confiscate all funds available on Your Account."


I am so furious, in the 10 years of betting I thought Id heard it all. This is just pure theft.
Not once did they warn me about this "term" when sending out the KYC-message or in between those 14 days after, This cant be legal right? Anyone else with a similar experience?
Does anyone know where I can find the Curacao gaming license-guidelines etc?

Ive found this from the gamblingcommision in the UK -
"Terms should not allow operators to remove funds from an account if a player is not able to verify their identity.

From 7 May 2019, a request made by a player to withdraw funds from their account must not result in a requirement for additional information to be provided if the operator could reasonably have expected to have requested this earlier.

An example of what not to do
"In order to make a withdrawal, you may be required to provide certain documents. If you do not provide this within fourteen days of our request, we may remove winnings and terminate accounts."

https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/fair-and-transparent-terms-and-practices

I mean this is just pure scam.

[Woodie]

Hi mate hope Mum has recovered and doing fine, coming back to the subject matter its unfortunate you had to deal with this KYC at a wrong time, and any sane person would prioritize taking care of family in times of need and these were one of those times!!!

But unfortunately if this was looked at without any bias and without putting any emotions to this issue...Fortunejack are acting within their terms of service and did the needful based on their terms but if you could find a way to talk to them and explain yourself you could have the opportunity to recover your funds and keep playing, anyway good luck!

[Pmalek]

You should move this thread to the Scam Accusations board if you are accusing the platform of scamming you. This is the first time I hear about TOS rules that state that you have to undergo your KYC, otherwise your funds will be confiscated. However, if that is part of their TOS, and it was part of their TOS at the moment you opened your account, they can always fall back on that and say it's well within their rights to follow the rules. Whether or not it's legal, I really don't know.

Those parts you found from UK's Gambling Commission have nothing to with FortuneJack because they are licensed in Curacao if I am not mistaken.
I suggest you contact the admin and OP in their ANN thread > https://bitcointalk.org/index.php?topic=774929.0 and make them aware of your situation.

[hyudien]

First of all I'm really concerned about what you experience with FortuneJack casino, because after all it's not the best solution if the user ends up experiencing something unwanted. Hopefully FortuneJack can immediately give you access to your account again with everything in it intact.

Back to such a long rule as stated in the FAQ at his casino https://fortunejack.com/faq/terms_and_conditions states that at point 2 sub chapter 2.9..

We will block and terminate your account if you notify us or we have reasonable doubts to suspect that you are a gambling addict. You will be able to withdraw the remaining balance to your other account prior to such termination, however, you expressly undertake that you will not have any claim in respect of any previous activity held in your account, including, but not limited to, losses or victory as a result of the activity. We reserve the right not to reopen or validate your Account after it has been closed in accordance with this clause.

And many more rules that may be related to KYC is the submission of data to 3rd parties, along with all personal data of users by casinos affiliated with related companies. Everything aims to keep the security as strong as possible for its users. Although not everyone likes KYC.

I hope that if your case is true, and has solid evidence such as proof of transactions between the return address, casino recipient address and the appropriate date and time, then FortuneJack should immediately provide clarification and conclude a favorable ending for all parties involved.

Because as far as I know, gambling there since 2018 is still comfortable and has never experienced this kind of problem. So please don't let the OP give you an exaggerated issue. Without valid proof, we certainly hope you know what we want.

[avikz]

Fortunejaack is licensed in Curacao so the laws of UK has no effect on them. However, Fortunejack is very old crypto casino and quite reputed too. So I think they must have a explanation of the situation. You can get in touch with the company representative here in bitcointalk.

Profile link: https://bitcointalk.org/index.php?action=profile;u=303298

Thread link: https://bitcointalk.org/index.php?topic=774929.0

Also you can open a thread in "scam acquisition" section and let the company review your situation. I hope a solution will come out from here.

[p0ntidude]

Hi mate hope Mum has recovered and doing fine, coming back to the subject matter its unfortunate you had to deal with this KYC at a wrong time, and any sane person would prioritize taking care of family in times of need and these were one of those times!!!

But unfortunately if this was looked at without any bias and without putting any emotions to this issue...Fortunejack are acting within their terms of service and did the needful based on their terms but if you could find a way to talk to them and explain yourself you could have the opportunity to recover your funds and keep playing, anyway good luck!

I mean, they didnt notice me of needing to do a KYC when I pushed on the withdrawal button AND they did not warn me about the 14days DEADline term in their Email which makes this a theft right?
thanks

[p0ntidude]

You should move this thread to the Scam Accusations board if you are accusing the platform of scamming you. This is the first time I hear about TOS rules that state that you have to undergo your KYC, otherwise your funds will be confiscated. However, if that is part of their TOS, and it was part of their TOS at the moment you opened your account, they can always fall back on that and say it's well within their rights to follow the rules. Whether or not it's legal, I really don't know.

Those parts you found from UK's Gambling Commission have nothing to with FortuneJack because they are licensed in Curacao if I am not mistaken.
I suggest you contact the admin and OP in their ANN thread > https://bitcointalk.org/index.php?topic=774929.0 and make them aware of your situation.

Thanks exactly that was more of a explanation that FortuneJack obviously is operating under terms and restrictions that casinos SHOULD NOT morally be able to use, I would appreciate so much if there is someone with Guidelines for how the casinos under curacao Gambling license must operate and what they cant do.

cheers

[hyudien]

Hi mate hope Mum has recovered and doing fine, coming back to the subject matter its unfortunate you had to deal with this KYC at a wrong time, and any sane person would prioritize taking care of family in times of need and these were one of those times!!!

But unfortunately if this was looked at without any bias and without putting any emotions to this issue...Fortunejack are acting within their terms of service and did the needful based on their terms but if you could find a way to talk to them and explain yourself you could have the opportunity to recover your funds and keep playing, anyway good luck!

I mean, they didnt notice me of needing to do a KYC when I pushed on the withdrawal button AND they did not warn me about the 14days DEADline term in their Email which makes this a theft right?
thanks

It's hard to blame one particular party because FortuneJack strong reason is that it has given you a warning or some kind of notification so that you immediately complete these requirements to make large withdrawals. Then finally you will only be asked why you ignore the notification as if you don't have a balance in it.
My advice. next time if you feel that the account has a large balance, then immediately secure it by any means even to complete kYC because we are not people who don't need money. As a person who only lives and survives from day to day, then with the amount of 45,000 TRX if calculated at this time around $ 5000 more and it's not a big amount.

The rules are still the rules, FortuneJack does according to the procedure and you have let messages that come in via email ignore them. While at the end of the moment you start to respond. Shouldn't you have done this earlier? Doing KYC does not take up to 1 full day.

~snip

Thanks exactly that was more of a explanation that FortuneJack obviously is operating under terms and restrictions that casinos SHOULD NOT morally be able to use, I would appreciate so much if there is someone with Guidelines for how the casinos under curacao Gambling license must operate and what they cant do.

cheers

NOTE: combine replies in one quote only.

[ryzaadit]

-snip-

F.A.Q and T&C is the place you find did the casino need some "KYC" or not, but we all know no buddy give some "f" about these because is (TLTR : To long to read) the customer is always skip to read this, so If you got this problem then even you're complaining is useless. "Scam" word is not suitable for this case, because we all know in the F.A.Q FJ have some right to ask user/customer to do some "KYC".

[p0ntidude]

Hi mate hope Mum has recovered and doing fine, coming back to the subject matter its unfortunate you had to deal with this KYC at a wrong time, and any sane person would prioritize taking care of family in times of need and these were one of those times!!!

But unfortunately if this was looked at without any bias and without putting any emotions to this issue...Fortunejack are acting within their terms of service and did the needful based on their terms but if you could find a way to talk to them and explain yourself you could have the opportunity to recover your funds and keep playing, anyway good luck!

I mean, they didnt notice me of needing to do a KYC when I pushed on the withdrawal button AND they did not warn me about the 14days DEADline term in their Email which makes this a theft right?
thanks

It's hard to blame one particular party because FortuneJack strong reason is that it has given you a warning or some kind of notification so that you immediately complete these requirements to make large withdrawals. Then finally you will only be asked why you ignore the notification as if you don't have a balance in it.
My advice. next time if you feel that the account has a large balance, then immediately secure it by any means even to complete kYC because we are not people who don't need money. As a person who only lives and survives from day to day, then with the amount of 45,000 TRX if calculated at this time around $ 5000 more and it's not a big amount.

The rules are still the rules, FortuneJack does according to the procedure and you have let messages that come in via email ignore them. While at the end of the moment you start to respond. Shouldn't you have done this earlier? Doing KYC does not take up to 1 full day.

~snip

Thanks exactly that was more of a explanation that FortuneJack obviously is operating under terms and restrictions that casinos SHOULD NOT morally be able to use, I would appreciate so much if there is someone with Guidelines for how the casinos under curacao Gambling license must operate and what they cant do.

cheers

NOTE: combine replies in one quote only.

1.No but I didnt get a warning. I have had money on accounts without using the money for up to 1-2 years just layin there. Casinos have in worst case taken a little fee of 1% and noticed me to withdraw or make a KYC.

2. I was not forced to make a KYC before I clicked "make a withdrawal" then I thought I would receive my money, and then I was offline from the internet for almost a month. What is their reasoning for taking the whole amount, have I caused them any money during this time and if so HOW?

3. I dont understand why not everybody reacts to this term, have u ever seen this before? I have gambled on 200+ casinos worldwide online for 15years this is the first time I have ever got my money confiscated, I have not even broken a rule or lost them any money or doing something fishy, I just didnt respond to an email? This is absurd, fine if i would of broken any rule like bonushunting on multiaccounts or something, What gives them the right to take my full amount I understand a little delay fee or something but my entire funds?

4. If they have a term like this, what other objective do they have then to SCAM people that are lazy/misses the email. If they cared about me wouldnt they have sent me another email after a week and then another email the day before the deadline and Say "Okay if u dont send in documents before tomorrow We will Steal all your money"?

[p0ntidude]

Hi mate hope Mum has recovered and doing fine, coming back to the subject matter its unfortunate you had to deal with this KYC at a wrong time, and any sane person would prioritize taking care of family in times of need and these were one of those times!!!

But unfortunately if this was looked at without any bias and without putting any emotions to this issue...Fortunejack are acting within their terms of service and did the needful based on their terms but if you could find a way to talk to them and explain yourself you could have the opportunity to recover your funds and keep playing, anyway good luck!

I mean, they didnt notice me of needing to do a KYC when I pushed on the withdrawal button AND they did not warn me about the 14days DEADline term in their Email which makes this a theft right?
thanks

It's hard to blame one particular party because FortuneJack strong reason is that it has given you a warning or some kind of notification so that you immediately complete these requirements to make large withdrawals. Then finally you will only be asked why you ignore the notification as if you don't have a balance in it.
My advice. next time if you feel that the account has a large balance, then immediately secure it by any means even to complete kYC because we are not people who don't need money. As a person who only lives and survives from day to day, then with the amount of 45,000 TRX if calculated at this time around $ 5000 more and it's not a big amount.

The rules are still the rules, FortuneJack does according to the procedure and you have let messages that come in via email ignore them. While at the end of the moment you start to respond. Shouldn't you have done this earlier? Doing KYC does not take up to 1 full day.

~snip

Thanks exactly that was more of a explanation that FortuneJack obviously is operating under terms and restrictions that casinos SHOULD NOT morally be able to use, I would appreciate so much if there is someone with Guidelines for how the casinos under curacao Gambling license must operate and what they cant do.

cheers

NOTE: combine replies in one quote only.

1.No but I didnt get a warning. I have had money on accounts without using the money for up to 1-2 years just layin there. Casinos have in worst case taken a little fee of 1% and noticed me to withdraw or make a KYC.

2. I was not forced to make a KYC before I clicked "make a withdrawal" then I thought I would receive my money, and then I was offline from the internet for almost a month. What is their reasoning for taking the whole amount, have I caused them any money during this time and if so HOW?

3. I dont understand why not everybody reacts to this term, have u ever seen this before? I have gambled on 200+ casinos worldwide online for 15years this is the first time I have ever got my money confiscated, I have not even broken a rule or lost them any money or doing something fishy, I just didnt respond to an email? This is absurd, fine if i would of broken any rule like bonushunting on multiaccounts or something, What gives them the right to take my full amount I understand a little delay fee or something but my entire funds?

4. If they have a term like this, what other objective do they have then to SCAM people that are lazy/misses the email. If they cared about me wouldnt they have sent me another email after a week and then another email the day before the deadline and Say "Okay if u dont send in documents before tomorrow We will Steal all your money"?

I understand they have the right to do a KYC on anybody ofcourse. But what harm am I causing them by not completing it and have my money on their site until I fix it? 

Can we find any similar case? Its absurd its just a pure scam. If they do this with every customer and 0.01% customers doesnt check his email in time do you understand how much free money they make because of this?
I guarantee this is the only casino in the world that does this. And I warn everyone to stay away from a company that operates like this.

[Yogee]

Rules are rules but the problem here is the rule itself. Just because FJ is a reputable casino in this forum doesn't mean you cannot question what's in their terms which I find unfair. They have the right to permanently close as every other platform but they have no right to confiscate what was deposited to them. They should allow him to complete KYC and withdraw before finally terminating the account. They could charge a service fee if they want to.

[DoublerHunter]

Rules are rules but the problem here is the rule itself. Just because FJ is a reputable casino in this forum doesn't mean you cannot question what's in their terms which I find unfair. They have the right to permanently close as every other platform but they have no right to confiscate what was deposited to them. They should allow him to complete KYC and withdraw before finally terminating the account. They could charge a service fee if they want to.

^ Definitely right and this mostly happens when people are lazy enough to read the TOS before using it. They think that they have been scammed but the sad truth and the fact they are not. We know all of here that how reputable their site is and as I remember there this was the first thread have seen that has a complaint against them. So, here is my advice, compile all your evidence towards them and submit it also in scam accusation board.

[AicecreaME]

Hello this is my experience with Fortunejack.
I deposited 40 000TRX around august to bet with, I got limited real quick and had 45 000TRX in my account around a month later and I withdraw.
After this I get an email "delay blablabla" then an hour later I get this  -

"Hi Eklund81,

In order to finish withdrawal check up process, you need to pass KYC  procedure.
Please, log in to your Account -> Dashboard -> Personal Information, in the Edit Profile section you need to choose Verify Identity and pass all of the steps of KYC verification."

As of an experienced gambler gambler I didnt think much of it and thought I would take care of it when I had the time the money should be safe it seems like a legit site. Oboy was I wrong.
almost two months have passed now I have been taking care of my sick old mother and have not been prioritizing my email etc. I thought I would finally take care of this KYC and send in my documents, for some reason I cant login in to my account.. I asked the support-agent and  this is what she wrote.. -

"Hi p0ntidude,

Please, be informed, that after making a withdrawal request we contacted you via Email to let you know that your withdrawal was under a security check and you needed to pass KYC  procedure.
We didn't receive a reply from you within 14 (fourteen) calendar days and therefore your account was closed permanently. According to our T&C:

7.7. You are obliged to submit to the Company all KYC and CDD documents requested by the Company during 14 (fourteen) calendar days after the request is made by the Company. If You do not meet the set deadline the Company shall have the right to block and terminate Your Account and confiscate all funds available on Your Account."


I am so furious, in the 10 years of betting I thought Id heard it all. This is just pure theft.
Not once did they warn me about this "term" when sending out the KYC-message or in between those 14 days after, This cant be legal right? Anyone else with a similar experience?
Does anyone know where I can find the Curacao gaming license-guidelines etc?

Ive found this from the gamblingcommision in the UK -
"Terms should not allow operators to remove funds from an account if a player is not able to verify their identity.

From 7 May 2019, a request made by a player to withdraw funds from their account must not result in a requirement for additional information to be provided if the operator could reasonably have expected to have requested this earlier.

An example of what not to do
"In order to make a withdrawal, you may be required to provide certain documents. If you do not provide this within fourteen days of our request, we may remove winnings and terminate accounts."

https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/fair-and-transparent-terms-and-practices

I mean this is just pure scam.

If FortuneJack indeed have scammed you, I suggest you post this to the Scam and Accusations board to inform and spread awareness to others as well. I'm sorry to hear that your mother was sick, I hope she's doing well now. It's indeed unfortunate for you to experience both awful scenarios, which occured at the same time.

Both of you and FortuneJack has shortcomings why this situation has happened. I am not victim blaming, I just want to point out what I think should have made a difference if a specific action was done.

First, it was your responsibility to read all the terms of service and conditions of whatever you are entering into. The moment you agree with their policy, you give your consent for them to do various things to your account the moment you don't comply to what they are asking for. In this case, you aren't aware it is possible for them to close your account for not sending the things they asked you, hence the account closing happened.

I get it that you are preoccupied with attending to your sick mother but you could have taken some time in complying to the KYC during your free hours. I believe it wont take an hour long for a KYC. Usually it's already done in 5 minutes. But I am not pinning you though. It's really hard to think rationally when you're overwhelmed with emotions and tired after all. As for FortuneJack, it is their duty to make a warning before actually closing the account. They should have stated the number of hours/days/months/years you should comply to them so that you can adjust your schedule if it will be needed asap. They failed to inform and make a warning which lead to this scenario. I don't know if they is something you can still do about this, but I hope so because a money is involved. Money is very much needed most especially now.

[Wexnident]

I understand they have the right to do a KYC on anybody ofcourse. But what harm am I causing them by not completing it and have my money on their site until I fix it? 

Can we find any similar case? Its absurd its just a pure scam. If they do this with every customer and 0.01% customers doesnt check his email in time do you understand how much free money they make because of this?
I guarantee this is the only casino in the world that does this. And I warn everyone to stay away from a company that operates like this.

Well, that's up to them to answer tbh. The rule itself isn't actually a problem, but probably not updating you was the problem. It was kind of weird since money was involved in this case, and that it's a rather permanent action, rather than a temporary one where you can still get it back. Not reading the ToS was probably your fault, but reminding their users of their ToS should be their responsibility no? I guess both sides are at fault here but I reckon it doesn't warrant a direct action like what they did. Also I highly doubt it's an issue for most gamblers, they're pretty much playing all the time after all, unlike your case I guess.

[Reatim]

Sad to see another issue towards Fortune Jack , though the TOS is indeed must be followed yet  OP is correct in some point that why The team did not warn Him
about the near expiration of their Requiring to fulfill KYC? is it Hard for them to at least send another Email to say "You have only 5 days to complete your KYC or else we will sequester your funds"?
Yeah it is obligatory for every people to read and understand carefully the TOS but with too much to read , most of us really skipped this thinking that most of them have the same terms but in this case FJ has different and really this is also my first time reading such term.
try to contact FJ account directly here so there might be a solution to this matter.

[arwin100]

Sad to see another issue towards Fortune Jack , though the TOS is indeed must be followed yet  OP is correct in some point that why The team did not warn Him
about the near expiration of their Requiring to fulfill KYC? is it Hard for them to at least send another Email to say "You have only 5 days to complete your KYC or else we will sequester your funds"?
Yeah it is obligatory for every people to read and understand carefully the TOS but with too much to read , most of us really skipped this thinking that most of them have the same terms but in this case FJ has different and really this is also my first time reading such term.
try to contact FJ account directly here so there might be a solution to this matter.

Although its quite reasonable for them to remind their user about his documentation but its also his fault for not remembering those important things also its not really an excuse that their tos is so long since we need to know what is written there so that we would know on things they require us to do by using their casino. But anyways if this is true then hopefully OP will be solve since it quite intriguing on how the long time running casino solve the issues thrown at them.

[Pmalek]

Back to such a long rule as stated in the FAQ at his casino https://fortunejack.com/faq/terms_and_conditions states that at point 2 sub chapter 2.9..

That part of their TOS has nothing to do with OPs case. His account was not closed because they suspected he is a gambling addict. They closed his account because he didn't complete the KYC verification in the time stated in their TOS and or/email that was sent to him.

I mean, they didnt notice me of needing to do a KYC when I pushed on the withdrawal button AND they did not warn me about the 14days DEADline term in their Email which makes this a theft right?
thanks

They should have, I agree with that. But they don't have to. Like I said in my previous reply, you are expected to know the rules and terms of the platforms you use because you agreed to them when you created your account. it's the same way with the rules on Bitcointalk. If you get banned, saying I didn't know I couldn't do that won't help. You should have read the rules that explain what to do and what not to.

I am not trying to sound harsh, and I don't think your account should have been closed because you didn't complete the KYC in time. But that doesn't matter if their TOS (that you agreed to) state that exactly that can and will happen. 

Have you posted in their ANN and contacted their forum representative like I suggested previously?

[ralle14]

Another thing you could also do is forward the issue on their askgamblers page I don't know if it'll help but it's definitely worth a try as there's a lot of complaints posted there and most of them got fixed. 

I've experienced a similar situation but my case is between an exchange so there's no way around it. In your case, there's still a chance but it's less likely since it's mentioned in their TOS. 

[bL4nkcode]

Rules are rules but the problem here is the rule itself. Just because FJ is a reputable casino in this forum doesn't mean you cannot question what's in their terms which I find unfair. They have the right to permanently close as every other platform but they have no right to confiscate what was deposited to them. They should allow him to complete KYC and withdraw before finally terminating the account. They could charge a service fee if they want to.

And they should be considerate to their users, or every service and gambling should do even if its a high roller/player or not on the platform.

First time to heard/read such terms, like, why they are in a hurry anyway? What if the user doesn't have valid ID yet or expired, some countries do have ID processing more than 14 days, then they're here demanding that they should submit the requirements within xx days. Plus that's not just a few hundreds of $ , its thousands of $.