Nitrogensports.eu blocked me 0.37BTC after good winning day

[CryptoLoveee]

Hello, as anyone in this section i would prefer not to do this post but i need help

It's 4 days now that Nitrogensports.eu blocked my money just because i won

Sunday night i won some UFC bets and the day after i wanted to cashout 1/4 of what i had in the account to take back what i deposited 2 weeks before and i got a message that my withdrawal request was cancelled since it is under review


From then they just said me that is another department and they will update me...update like for what? i'm very disappointed, it was one year i was using this site and never had problem before.
there is anyone in the forum that can put me in contact with them?


thanks for help.

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[CryptoLoveee]

After 3 days of they wrote me this message, correlating me with a user account that i have no idea who can be and without any explenation of why, either cause it's not me so i would be curious why


Hello 5xxx051,

We hope this message finds you well.

First off, allow me to apologize for any inconvenience caused, however, please keep in mind that Nitrogen Sports reserves the right to review accounts at any moment and without prior notice. At this time, our system detected a possible close relation with other Nitrogen user and therefore, triggered a security alert, reason why we had to start with this review.

By further reviewing your account, we noticed a possible close relation with account: 5210473. For this reason, you are required to explain to us your relation with this user.

Please be aware that in the meantime the investigation is in progress, some of the normally features will be disabled.

We expect to hear from you in order to move forward.

Thank you for your patience and cooperation through this process.

Regards,
Santana.
Security Department.



will keep it updated.


if anyone can help, thanks

[CryptoLoveee]

UPDATE.

I propose the support even a call sharing my monitor to show them that im hiding nothing.
I will update when i know something more.
If anyone can help me it would be appriciated.

thanks

here the recent chat i had with the support

https://ibb.co/k13Wzgb

https://ibb.co/kcxHd2q

[CryptoLoveee]

Still no news from the department after 9 days...my money are still blocked and they just reply me that "they will let me know as soon as they can"

will update sceens soon in case this is not solved.

Thanks for anyone that wrote me in PM if someone else can help it would be appriciated.

[The Sceptical Chymist]

By further reviewing your account, we noticed a possible close relation with account: 5210473. For this reason, you are required to explain to us your relation with this user.

How the hell are you supposed to explain your relationship with another user, assuming it's not an alt account?  If you tell Nitrogensports that you have no idea what they're talking about, I doubt that'll satisfy them, and if there is some kind of relationship between you and Mr. 5210473, then it's also not going to end up well for you. 

Are you using a VPN, by any chance?  I've heard theories that if two people are connected to the same VPN server and have the same IP address (I don't know much about how that works or if it's possible), you can be flagged as being the same person on gambling sites.  I believe I read a scam accusation recently where that was suspected.

I'm surprised no one has chimed in on this yet.  Hopefully someone will, but I'm not sure how much help you're going to get, OP.

[Lucius]

i'm very disappointed, it was one year i was using this site and never had problem before.

And you should be disappointed, because everything is fine while you lose money, and when you make a significant gain, they immediately put you under a magnifying glass and look for a reason to block your account. Since they claim to have linked your account to someone else, did you perhaps give your ref link to a family member or friend? Or maybe you’re really using some VPN?

there is anyone in the forum that can put me in contact with them?

They have their profile on the forum and it is active, so you can send them a private message and draw their attention to your thread. Although judging by all the accusations against them, their reputation on the forum is unquestionably very bad and they are not trying to fix it. If you search this board with the keyword "NitrogenSports" (use the forum search option), you will get all the relevant results so some things will be clearer to you.

https://bitcointalk.org/index.php?action=profile;u=88706
https://bitcointalk.org/index.php?action=trust;u=88706

[CryptoLoveee]

i'm very disappointed, it was one year i was using this site and never had problem before.

And you should be disappointed, because everything is fine while you lose money, and when you make a significant gain, they immediately put you under a magnifying glass and look for a reason to block your account. Since they claim to have linked your account to someone else, did you perhaps give your ref link to a family member or friend? Or maybe you’re really using some VPN?

there is anyone in the forum that can put me in contact with them?

They have their profile on the forum and it is active, so you can send them a private message and draw their attention to your thread. Although judging by all the accusations against them, their reputation on the forum is unquestionably very bad and they are not trying to fix it. If you search this board with the keyword "NitrogenSports" (use the forum search option), you will get all the relevant results so some things will be clearer to you.

https://bitcointalk.org/index.php?action=profile;u=88706
https://bitcointalk.org/index.php?action=trust;u=88706

Thanks for your help i really appricate it.

I will update the last conversations we had.

I was not using VPN, i was available to show them on skype that it was my Private IP not sure why they where claming i was using vpn.

Now i moved in a new country and logged from here as they required so they can check whatever they need to, but from 5 days the department still didnt answer me so im just waiting.

https://ibb.co/crggD2g

https://ibb.co/RT6q2HW

[Lucius]

I was not using VPN, i was available to show them on skype that it was my Private IP not sure why they where claming i was using vpn.

Now i moved in a new country and logged from here as they required so they can check whatever they need to, but from 5 days the department still didnt answer me so im just waiting.

https://ibb.co/crggD2g

However, they claim that you still use a VPN, which is strange considering that you claim that this is not the case. Is it possible that you may have used a browser that has a built-in VPN option (I know Opera has that option), or maybe you have a VPN enabled in an antivirus program (for example Norton has a Secure VPN option)?

I don't think you need to panic too much for now, things like that usually can't be solved in a few days - and it's positive that there's open communication, which means there's a good chance the problem will be solved positively for you.

[CryptoLoveee]

I was not using VPN, i was available to show them on skype that it was my Private IP not sure why they where claming i was using vpn.

Now i moved in a new country and logged from here as they required so they can check whatever they need to, but from 5 days the department still didnt answer me so im just waiting.

https://ibb.co/crggD2g

However, they claim that you still use a VPN, which is strange considering that you claim that this is not the case. Is it possible that you may have used a browser that has a built-in VPN option (I know Opera has that option), or maybe you have a VPN enabled in an antivirus program (for example Norton has a Secure VPN option)?

I don't think you need to panic too much for now, things like that usually can't be solved in a few days - and it's positive that there's open communication, which means there's a good chance the problem will be solved positively for you.

Hey, im sure i was not using VPN nither on browser. i sended them my IP from the IP scanner aswell so im not sure why they was claming so

anyway now this point should be fixed but money are still locked 

[Adzivu]

I had a similar problem with them.
They asked me what my connection is to some random acc.

I told them to look at both acc playing history and that there's no chance they will see a connection.

There is a chance you have some bets same as the other account, but that's all.

[Quickseller]

By further reviewing your account, we noticed a possible close relation with account: 5210473. For this reason, you are required to explain to us your relation with this user.

How the hell are you supposed to explain your relationship with another user, assuming it's not an alt account?  If you tell Nitrogensports that you have no idea what they're talking about, I doubt that'll satisfy them, and if there is some kind of relationship between you and Mr. 5210473, then it's also not going to end up well for you.  

Are you using a VPN, by any chance?  I've heard theories that if two people are connected to the same VPN server and have the same IP address (I don't know much about how that works or if it's possible), you can be flagged as being the same person on gambling sites.  I believe I read a scam accusation recently where that was suspected.

I'm surprised no one has chimed in on this yet.  Hopefully someone will, but I'm not sure how much help you're going to get, OP.

The OP claims below that he was not using a VPN. I don’t know for sure, but it looks like nitrogen sports believes the OP was either using multiple accounts to evade betting limits or is otherwise exceeding some other limits.

In general, I am tempted to believe the casino in these types of cases. There have been many in which the casino has ultimately shown to be correct and few otherwise.

edit: typo

[CryptoLoveee]

By further reviewing your account, we noticed a possible close relation with account: 5210473. For this reason, you are required to explain to us your relation with this user.

How the hell are you supposed to explain your relationship with another user, assuming it's not an alt account?  If you tell Nitrogensports that you have no idea what they're talking about, I doubt that'll satisfy them, and if there is some kind of relationship between you and Mr. 5210473, then it's also not going to end up well for you. 

Are you using a VPN, by any chance?  I've heard theories that if two people are connected to the same VPN server and have the same IP address (I don't know much about how that works or if it's possible), you can be flagged as being the same person on gambling sites.  I believe I read a scam accusation recently where that was suspected.

I'm surprised no one has chimed in on this yet.  Hopefully someone will, but I'm not sure how much help you're going to get, OP.

The OP claims below that he was not using a VPN. I don’t know for sure, but it looks like nitrogen sports believes the OP was either using multiple accounts to evade betting limits or is otherwise exceeding some other limits.

In genera, I am tempted to believe the casino in these types of cases. There have been many in which the casino has ultimately shown to be correct and few otherwise.

Yea and it happens when i win 5 bets in a row and not when i'm making deposits over deposits...i told them i was available to share my monitor and show them whatever they wanted..dont know about your experience or why you claim such things on such a important topic without any proof but this is not the case.

[Quickseller]

By further reviewing your account, we noticed a possible close relation with account: 5210473. For this reason, you are required to explain to us your relation with this user.

How the hell are you supposed to explain your relationship with another user, assuming it's not an alt account?  If you tell Nitrogensports that you have no idea what they're talking about, I doubt that'll satisfy them, and if there is some kind of relationship between you and Mr. 5210473, then it's also not going to end up well for you. 

Are you using a VPN, by any chance?  I've heard theories that if two people are connected to the same VPN server and have the same IP address (I don't know much about how that works or if it's possible), you can be flagged as being the same person on gambling sites.  I believe I read a scam accusation recently where that was suspected.

I'm surprised no one has chimed in on this yet.  Hopefully someone will, but I'm not sure how much help you're going to get, OP.

The OP claims below that he was not using a VPN. I don’t know for sure, but it looks like nitrogen sports believes the OP was either using multiple accounts to evade betting limits or is otherwise exceeding some other limits.

In genera, I am tempted to believe the casino in these types of cases. There have been many in which the casino has ultimately shown to be correct and few otherwise.

Yea and it happens when i win 5 bets in a row and not when i'm making deposits over deposits...i told them i was available to share my monitor and show them whatever they wanted..dont know about your experience or why you claim such things on such a important topic without any proof but this is not the case.

Well were to using multiple accounts to evade any kind of limits that Nitrogensports imposes? If you were, you should ask for your original deposit back, and I don't think they will pay out your winning bets.

I know they have a history of paying out, even when someone wins a large amount. The fact that someone won x times in a row doesn't really matter IMO. It is the amount of the payout any casino will care about. 

[bL4nkcode]

I had a similar problem with them.
They asked me what my connection is to some random acc.

I told them to look at both acc playing history and that there's no chance they will see a connection.

There is a chance you have some bets same as the other account, but that's all.

So how about your issue, it is already solved? or still on pending status?

If nitrogensports only refers the IP as the main subject to consider as multiple accounting then they should be ashamed and deserve to those negative reviews.
There should be many to consider before they label users as multiple accounting such the screen/monitor size, browser, playing history, previous deposit/withdrawal transactions, then IPs. Not unless it's their main motive for such kind of account and withdrawal amounts.

[BitcoinGirl.Club]

In one of the screenshot I see they are talking about IP and if this is the only case for Nitrogensports to find multi account then I am sorry this really do not help. I know in countries where they use share IP which means the ISP has number of IPs and the subscribers rotationally use the IPs. Even more than one user use the same IP at the same time.

The case looks to me a very usual case where punter wins big and casino refuse to pay. I wonder how much money we are betting on here?

Hello, as anyone in this section i would prefer not to do this post but i need help

You may want to share some details like the tx used to deposit, amount in your account along with messages you are exchanging. If they block your account then you will not be able to get evidences anymore.

It is the amount of the payout any casino will care about. 

Casino eventually wins money. They do not pay out of their wallet.

[TalkStar]

Yea and it happens when i win 5 bets in a row and not when i'm making deposits over deposits...i told them i was available to share my monitor and show them whatever they wanted..dont know about your experience or why you claim such things on such a important topic without any proof but this is not the case.

Sorry to say that you are not the only person who is facing this kinda situation after winning big. We have seen many cases like this in the past where in some player use VPN or multiple account to place their bet. Even sometime platform lock withdrawal due to using same IP although it can't be a proper way of freezing players fund.

Have you contacted them through their forum account?
If yes then you may have got their replies. If not then you can request them to reply here.

In one of the screenshot I see they are talking about IP and if this is the only case for Nitrogensports to find multi account then I am sorry this really do not help. I know in countries where they use share IP which means the ISP has number of IPs and the subscribers rotationally use the IPs. Even more than one user use the same IP at the same time.

Yeah you got it exactly. My opinion is same here and we all know that people use share IP. So it doesn't mean that if platform got multiple account using IP which means all they are connected accounts. If they get valid connection with another account by investigating deposit, withdrawal, personal information or anything else then it can be accepted but just based on share IP can't be a proper claim.

Few month earlier we got something similar where a user fund was locked on sportbet due to IP issue but at the end sportbet authority solved that.Lets see what Nitrogensports explain here from their end. 

[Adzivu]

I had a similar problem with them.
They asked me what my connection is to some random acc.

I told them to look at both acc playing history and that there's no chance they will see a connection.

There is a chance you have some bets same as the other account, but that's all.

So how about your issue, it is already solved? or still on pending status?

If nitrogensports only refers the IP as the main subject to consider as multiple accounting then they should be ashamed and deserve to those negative reviews.
There should be many to consider before they label users as multiple accounting such the screen/monitor size, browser, playing history, previous deposit/withdrawal transactions, then IPs. Not unless it's their main motive for such kind of account and withdrawal amounts.

My issue got resolved in a day or two. They checked playing history and unfroze my account without further questions or an apology.

It is quite possible to have some bets as any other person in this world.

[CryptoLoveee]

I had a similar problem with them.
They asked me what my connection is to some random acc.

I told them to look at both acc playing history and that there's no chance they will see a connection.

There is a chance you have some bets same as the other account, but that's all.

So how about your issue, it is already solved? or still on pending status?

If nitrogensports only refers the IP as the main subject to consider as multiple accounting then they should be ashamed and deserve to those negative reviews.
There should be many to consider before they label users as multiple accounting such the screen/monitor size, browser, playing history, previous deposit/withdrawal transactions, then IPs. Not unless it's their main motive for such kind of account and withdrawal amounts.

My case is still pending and they still didn't reply me from 8 days ago. I did not made multi account and i cant even understand why someone should, plus i was betting most baseball nba ufc and never hitting even close to their max bet limit that its very high.

For me it's crazy that my money are blocked without any reason for 2 weeks and that the department that should take care of the case is not even answering me back

Yea and it happens when i win 5 bets in a row and not when i'm making deposits over deposits...i told them i was available to share my monitor and show them whatever they wanted..dont know about your experience or why you claim such things on such a important topic without any proof but this is not the case.

Sorry to say that you are not the only person who is facing this kinda situation after winning big. We have seen many cases like this in the past where in some player use VPN or multiple account to place their bet. Even sometime platform lock withdrawal due to using same IP although it can't be a proper way of freezing players fund.

Have you contacted them through their forum account?
If yes then you may have got their replies. If not then you can request them to reply here.

In one of the screenshot I see they are talking about IP and if this is the only case for Nitrogensports to find multi account then I am sorry this really do not help. I know in countries where they use share IP which means the ISP has number of IPs and the subscribers rotationally use the IPs. Even more than one user use the same IP at the same time.

Yeah you got it exactly. My opinion is same here and we all know that people use share IP. So it doesn't mean that if platform got multiple account using IP which means all they are connected accounts. If they get valid connection with another account by investigating deposit, withdrawal, personal information or anything else then it can be accepted but just based on share IP can't be a proper claim.

Few month earlier we got something similar where a user fund was locked on sportbet due to IP issue but at the end sportbet authority solved that.Lets see what Nitrogensports explain here from their end.  

I had a chat with their forum account and they just said me to wait for a reply in the site that look very strange to me

I hope this gets solved soon cause i dont know what to do anymore. they are not even contacting me with updates or other questions

[acroman08]

I had a chat with their forum account and they just said me to wait for a reply in the site that look very strange to me

I hope this gets solved soon cause i dont know what to do anymore. they are not even contacting me with updates or other questions

there's really nothing you can do other than wait for the reply they mentioned. I too hope your issue gets resolved soon.

their reputation in the forum hasn't been so great., especially their support(at least based on what I have read here in the forum).

[Lucius]

For me it's crazy that my money are blocked without any reason for 2 weeks and that the department that should take care of the case is not even answering me back

You have to understand that things like this are not solved just like that, and that you have to be willing to wait much longer. Customer support is a weak point of almost every similar online company, and you are certainly not the only person they check. Besides, you have no choice but to be patient and to realize that you will achieve nothing if you bother them every day.