Binance Stuck My withdrawal

[shasan]

I am not sure where to post my problem and also do not know if anyone faces the same issue or not. Today, I have triedd to withdrawfew dollars from binance. But it stuck my withdrawal by saying:

Unable to withdraw with account in arrears
Your account is in arrears. The withdraw function is disabled. Click the “Deduct Now” button if sufficient assets are available for the amount in arrears. Alternatively, top up your Spot account balance to proceed.
Arrears amount
------- DOGE

I have contacted with them and they told me that dogecoin had withdrawn from my account. To enable withdrawal I have to deposit those dogecoin. But the account is not mine and the price of those dogecoin is too much. Now I have no way to recover those fund. In this way, How to solve my issue. Any suggestion???

I have received below message yesterday from coingeko notification:

Binance has temporarily halted Dogecoin (DOGE) withdrawals as a result of the DOGE network update.

 

Several Binance users have reported that Binance withdraws DOGE without their authorization and is now requesting that they return the DOGE they do not currently have in their Binance accounts.

 

The Dogecoin network update appears to have triggered the old transactions that were stuck because of insufficient fees years ago.

Edit: 14.11.2021
I have received a notification email from binanace today which is as mentioned below:

Temporary DOGE Network Withdrawal Suspension

Fellow Binancians,

Thank you for your patience as we continue to resolve the issue that occurred with DOGE network withdrawals after the version update on 2021-11-10. DOGE network withdrawals continue to be suspended at this time while Binance actively works with the DOGE project team to resolve the issue.

Please note that users are still able to withdraw DOGE on other networks during this time.

We have written directly via email to the very small number of users directly impacted by the upgrade where previously failed DOGE withdrawals transactions got resent after the recent update that was done on 11-10-2021. Please note that no asset is debited from users account for the resent withdrawal transactions. We are kindly requesting those users to return the asset.

Will we provide further updates in due course.

Thank you for your understanding on this matter.

Binance Team
This is an automated message, please do not reply.

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[Oshosondy]

I do not get what you are saying rightly, let me ask you a question. Was doge deposited into your account and not you that deposited it and you withdraw the doge?

[shasan]

I do not get what you are saying rightly, let me ask you a question. Was doge deposited into your account and not you that deposited it and you withdraw the doge?

I had deposited and withdrawn about 19 months ago. And that time it worked fine. But now it showing withdrawal from my account on 10th november which I have not done.
Also, I have received a mail from coingeko about same issue. The issue is as quote which I have just added on my starting post.

[bL4nkcode]

So you just deposit dogecoin on binance and withdraw it some time, and then they're telling you right now that you should return those coins that as if its theirs. Do you get negative balance?

How much do you owe them now? If that was 7 months ago then that was the ATH month of doge.

I never thought that they will blame you and even charge you for the mistake they made. This seems the case...

4) Yesterday we were notified that previously stuck transactions (insufficient fee) had suddenly relayed successfully, post 1.14.5 update - likely because minfees have been lowered in 1.14.5...

Which maybe your withdrawal transaction was included. Binance should be responsible for this and apologize.

What you can do is to wait until they make an announcement since you're not the only one experienced such issue.

Maybe service discussion suits the thread/topic not on scam accusations.

[shasan]

So you just deposit dogecoin on binance and withdraw it some time, and then they're telling you right now that you should return those coins that as if its theirs. Do you get negative balance?

How much do you owe them now? If that was 7 months ago

Yes i have depositted and withdrawn to another persons wallet. I have not acces those as i am not the owner of those account. Also the owner might have no access as 8 have seen the id was used too long ago. Those id was from dogechain so no chance to change the wallet id. But they may loss access those account. And more important thing is that account holder will not returned those amount as it is big now. I owe about 80k dollars according to current rate. Sorry the transaction I made was atleast 19th months ago. I thought it is 2021 but i noticed it was 2020.

[RapTarX]

I have contacted with them and they told me that dogecoin had withdrawn from my account.

I haven't read about this in detail but I have seen such a piece of news on another platform. Did you try to contact them through their telegram support? They respond faster the
there & I guess you would have gotten a reply and solution. It should be a bug but should have fixed it by now. I can't see any problem so far with my account.

I owe about 80k dollars according to current rate.

That's hell lot of money. Why would you owe that in the first place LOL?

[LoyceV]

Did I get this right? Is this what happened: 19 months ago you withdrew 300,000 Doge ($600) to someone else's address. Binance sent the transaction with a low fee, which didn't confirm. Then they made a new transaction with a higher fee, and you thought it was done. But the original transaction was kept in mempool, and the original inputs where never moved, so when the Doge network lowered it's minimum fee, the 300,000 Doge ($80,000 by now) transaction went through?

If that's the case, Binance did a royal f*ckup not moving the original inputs before replacing the transaction.

[JeromeTash]

If I understand the story well. This is their fault and not yours. It was their mistake to send allow fee transaction in the first place, and it was their second mistake not working on cancelling the unconfirmed transaction or trying to double spend it since they have the private keys, and they had already processed another withdrawal for you.

Yes i have depositted and withdrawn to another persons wallet. I have not acces those as i am not the owner of those account. Also the owner might have no access as 8 have seen the id was used too long ago. Those id was from dogechain so no chance to change the wallet id. But they may loss access those account. And more important thing is that account holder will not returned those amount as it is big now. I owe about 80k dollars according to current rate. Sorry the transaction I made was atleast 19th months ago. I thought it is 2021 but i noticed it was 2020.

If I was in your shoes. There is no way I would accept to pay that amount. Best thing to do is abandon depositing in Binance for now.

[shasan]

I have contacted with them and they told me that dogecoin had withdrawn from my account.

I haven't read about this in detail but I have seen such a piece of news on another platform. Did you try to contact them through their telegram support? They respond faster the
there & I guess you would have gotten a reply and solution. It should be a bug but should have fixed it by now. I can't see any problem so far with my account.

I owe about 80k dollars according to current rate.

That's hell lot of money. Why would you owe that in the first place LOL?

I have tried to contact with them via telegram and no responded me but several scammer tried to scam by impersonating. But they replied me on support on their website and asked me to wait. Yes the amount of money is too high and cant give that as i am not the owner of that account. I sold that only for few hundreed dollars and now it is.......

[bL4nkcode]

Binance sent the transaction with a low fee, which didn't confirm. Then they made a new transaction b with a higher fee, and you thought it was done. [...]

If that's the case, Binance did a royal f*ckup not moving the original inputs before replacing the transaction.

Yes, this might the case, as what the binance team trying to contact the doge dev a year ago base on the twitter thread I have linked above.
And now, it seems like they totally blamed their users for their fault and want some compensation as they required those affected users to send the doge back. Lmao. They should be ashamed for themselves.

[shasan]

Did I get this right? Is this what happened: 19 months ago you withdrew 300,000 Doge ($600) to someone else's address. Binance sent the transaction with a low fee, which didn't confirm. Then they made a new transaction with a higher fee, and you thought it was done. But the original transaction was kept in mempool, and the original inputs where never moved, so when the Doge network lowered it's minimum fee, the 300,000 Doge ($80,000 by now) transaction went through?

If that's the case, Binance did a royal f*ckup not moving the original inputs before replacing the transaction.

Yes you are on the right way. The did the same as you have mentioned. But base on the price of that time is nothing to binance. But if they charge users like me then it will be a burden for us. They may not do anything if the price was same or lower. But now they are trying to blame as now it is too much.

[The Cryptovator]

It's taking me half hour to understand the case (LOL). The fault didn't happen from the user end. It was done by Binance and they should carry the compensation as well. What is the user with the same issue who has no balance and has not been using? Definitely, Binance has to carry the compensation there. Its looks like scamming user. Since Binance cares about reputation, just continue to contact support and social media as well. They are the ones who could help you here.

Imagine how they are feeling those who received the fund 😳

[shasan]

There is no way I would accept to pay that amount. Best thing to do is abandon depositing in Binance for now.

For now the main problem is that I cant withdraw fund and I think many people facing same issue. Also those who has no problem but dogecoin balance on their account are unable to withdraw dogecoin from there.

Imagine how they are feeling those who received the fund 😳

I think many people received more than this amount and they will never repay that. But the problem will happen if user has lower balance and no balance. And on the contrary user will face problem if dogecoin sent to the wallet which is out of the user's control.

[Slavacoin]

I have the same problem. My account has been blocked for withdrawal on this exchange. Support requires the return of coins. I was told that only in this case they will unblock the account. They explain this by the fact that due to the fact that they duplicated the transaction, which was carried out by me at the beginning of 2020, I must return this amount now. And the fact that they mistakenly sent to this address is the basis for binance to consider this address as mine, regardless of whether I have access to it or not.

[LoyceV]

They explain this by the fact that due to the fact that they duplicated the transaction, which was carried out by me at the beginning of 2020, I must return this amount now.

Do they even know how crypto works there at Binance?
[/sarcasm

And the fact that they mistakenly sent to this address is the basis for binance to consider this address as mine, regardless of whether I have access to it or not.

That's BS (from Binance, not from you)! Binance (as far as I know) doesn't require users to withdraw only to their own addresses. That would for instance make it impossible to transfer funds directly to another exchange. It's quite common practice for users to make a payment directly from an exchange or to another person. And on top of that, even if you owned the address, Binance doesn't require you to keep having access to the address you used 19 months ago.

Binance is acting like a bank here, and in this case you told your bank to pay a certain amount. If they repeat that same payment 19 months later, they can't hold you liable for it. What they should do is a big walk of shame for their own mistakes, and man up! They charge users 10 to 100 times more to withdraw than they pay on-chain, so it feels like karma if they now pay the price for being cheap on transaction fees.

They're now just trying to grab funds from customers to limit their own losses. I assume they'll get lawsuits over this.

[Slavacoin]

That's BS! Binance (as far as I know) doesn't require users to withdraw only to their own addresses. That would for instance make it impossible to transfer funds directly to another exchange. It's quite common practice for users to make a payment directly from an exchange or to another person. And on top of that, even if you owned the address, Binance doesn't require you to keep having access to the address you used 19 months ago.

Excuse me, maybe I put it wrong because I use a translator. I meant that binance believes that I have access to the address to which I once send DOGE. Regardless of where the transfer was made. Whether it's an exchanger, another user, another exchange, your wallet or not yours, and so on, there are many options.

[LoyceV]

Excuse me, maybe I put it wrong because I use a translator.

It was quite clear what you meant, and I agree completely. I added a clarification:

That's BS (from Binance, not from you)!

[shasan]

Do they even know how crypto works there at Binance?

They know very well how crypto works and also know the functionality of bank but they are just trying to lower their loss and for that reason they are locking the fund for those from whom dogecoin has been resent. It is okay if they keep it until verification but if they finally do not enable withdrawal option then many a user like me will be losser and many users even suicide for their huge loss.

[JeromeTash]

Do they even know how crypto works there at Binance?

It seems they don't.

Isn't it the same exchange whose CEO wanted to Re-Org the Bitcoin Blockchain after a hack 0f 7000 BTC from their exchange, but everything backfired on them?

Those jerks are too greedy to count simple losses they make compared to the profits they rake daily, and think everything in the crypto world rotates around them.

[shasan]

Update:
They have just informed that I would be able to withdraw fund if I have more then the fund which has been withdrawn to doge. So, if my holdings is 80k and the price of doge is 70k then I will be able to withdraw 10k. but if my spot balance is lower than the doge then I will not be able to withdraw.