Duckdice.io closed my account without any notification.

[johnmorgan]

Duckdice.io closed my account without any notice or rules violations.i deposite there much money and spent lots of my money there.i won some i lost some. but i was busy for a while and took break from gambling and when i came back i saw they closed  my account with more then $500,000 wager.i tried theire support but still no response from theire team.seems they dont have support center to sol any issue

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[YOSHIE]

i tried theire support but still no response from theire team.seems they dont have support center to sol any issue

Have you ever tried to contact this person: @DuckDice.io in this forum, if you haven't contacted him, ask why your account was closed.

If @DuckDice.io, also doesn't respond to your current problem, makes a thread on allegations of embezzlement and fraud in reputation, yes maybe you are not wrong in choosing a game on the DuckDice.io gambling site, because you are a long time participant there.

For that try contacting @DuckDice.io, hopefully your problem is resolved.

[Jawhead999]

I think this is the reason why your account has been closed/suspended, even you're not breaking any rules but based on their terms they wrote this as for security purposes, even I don't understand why inactive account need to be suspended as long as no suspicious activity.

For security purposes, we may suspend some accounts that have been inactive. In such case, any remaining currency on a balance will be withheld until the User will make an account reactivation request via support@duckdice.io.

Follow the above user instruction, AFAIK Duckdice admin here is quite active.

[acroman08]

when did you contact the support? gambling site's support could take a day to several days to respond. maybe, wait for a day or so then if there is still no response, message them again. how long was the account inactive. seeing what Jawhead999 posted. this issue could be solved by simply contacting their support and informing them that the owner of the account is now active again and want to play on the website again.

[Screwing1100]

Duckdice.io closed my account without any notice or rules violations.i deposite there much money and spent lots of my money there.i won some i lost some. but i was busy for a while and took break from gambling and when i came back i saw they closed  my account with more then $500,000 wager.i tried theire support but still no response from theire team.seems they dont have support center to sol any issue

try on Support@duckdice.io or go to @duckdice.io in this forum and leave your comment there.thats eassy to be solved.

[Haunebu]

Half a million dollars? Damn. Why on earth would you leave such a large amount of money on a gambling site(Especially Duckdice which has a shady reputation) op? Did you enable 2FA and any other security measures?

If they reactivate your account quickly without any issues and return your funds, it would improve their reputation in this forum. If not, your money is most likely gone op.

[fortunecrypto]

Duckdice.io closed my account without any notice or rules violations.i deposite there much money and spent lots of my money there.i won some i lost some. but i was busy for a while and took break from gambling and when i came back i saw they closed  my account with more then $500,000 wager.i tried theire support but still no response from theire team.seems they dont have support center to sol any issue

You don't have to create a thread here,  they have their own thread you can address your concern there, if they ignore and you have all the proofs, then you can post it all in the scam section, that huge wage is good for VIP they must have a good reason why they close your account if they do not have a stipulation that they can close your account for inactivity then you have the right to request for your account to get restored.

[btc78]

Duckdice.io closed my account without any notice or rules violations.i deposite there much money and spent lots of my money there.i won some i lost some. but i was busy for a while and took break from gambling and when i came back i saw they closed  my account with more then $500,000 wager.i tried theire support but still no response from theire team.seems they dont have support center to sol any issue

Just follow the advises above and contact the forum representative of Duckdice.io in Bitcointalk because he is actively answering queries and issues here , the recent case about Bets had been resolved within a couple of weeks that you can check here https://bitcointalk.org/index.php?topic=5363603.120 means your issue will be settled as well after contacting Him directly instead of their support team.

[Coin_trader]

Half a million dollars? Damn. Why on earth would you leave such a large amount of money on a gambling site(Especially Duckdice which has a shady reputation) op?

As far as I understand the OP content, The 500,000$ figure is not his fund but the total amount that he wager on that casino. I believe his main concern is VIP benefits which I believe is the max level for a VIP system.

OP, How long does your account become inactive before you visit again. Do you check your email or something, I experience this issue on some Casino but they just freeze my because I was inactive for a long time then make a deposit and play. Once I withdraw, They email me that they will need further verification that I'm the real owner then make my account active again. It happened on different casino and not duckdice but the casino I used is very trusted compared to trust dice so maybe they email you for the reason.

[DuckDice.io]

Accounts with funds can not be closed. Please  send your username and issue to support@duckdice.io, if you did not violate any rules that it's just got deactivated cause you did not have 2fa or email, we do it with old inactive accounts for account security.

[Findingnemo]

Half a million dollars? Damn. Why on earth would you leave such a large amount of money on a gambling site(Especially Duckdice which has a shady reputation) op? Did you enable 2FA and any other security measures?

If they reactivate your account quickly without any issues and return your funds, it would improve their reputation in this forum. If not, your money is most likely gone op.

I don't think he left 500K there, he said the wagered amount was more than 500K if I am not wrong but anyway atill its a huge money to wager there when the reputation is not that great.

And OP has to reach the support since already the representative requested what to do in that situation above.

[smyslov]

Accounts with funds can not be closed. Please  send your username and issue to support@duckdice.io, if you did not violate any rules that it's just got deactivated cause you did not have 2fa or email, we do it with old inactive accounts for account security.

That could be the reason why your account was closed, if this is true they are just protecting your account from intrusion, just prove that you own that account and you are good to go, but if you don't have email and 2FA it's not going to be easy you have to remember something on your dashboard or transactions coming from your wallet, I hope you can resolve this issue, it's hard to let go of that huge wage.

[Haunebu]

As far as I understand the OP content, The 500,000$ figure is not his fund but the total amount that he wager on that casino. I believe his main concern is VIP benefits which I believe is the max level for a VIP system.

My mistake. Got confused by the figure itself though op could have made it clearer. He still wagered a huge amount though in a site with a shady reputation which is why he shouldn't be treated in this manner.

I don't think he left 500K there, he said the wagered amount was more than 500K if I am not wrong but anyway atill its a huge money to wager there when the reputation is not that great.

And OP has to reach the support since already the representative requested what to do in that situation above.

Yeah. I misunderstood that part. Anyway, Duckdice's reputation took a hit because of this case since they screwed over a gambler who wagered half a million bucks in their site.

They should have at the very least informed him via email about closing his account before actually closing it. Pathetic stuff Duckdice.

[Slow death]

Duckdice.io closed my account without any notice or rules violations.i deposite there much money and spent lots of my money there.i won some i lost some. but i was busy for a while and took break from gambling and when i came back i saw they closed  my account with more then $500,000 wager.i tried theire support but still no response from theire team.seems they dont have support center to sol any issue

summarizing your story:

1 - you deposit a lot of money on a gambling site

2 - you lost a lot

3 - you leave the site for some time, but don't take your money off the site?

Dude, we're talking about half a million dollars, how do you leave the site and keep that much money on the site?

How long were you off the site?

[naim027]

Duckdice.io closed my account without any notice or rules violations.i deposite there much money and spent lots of my money there.i won some i lost some. but i was busy for a while and took break from gambling and when i came back i saw they closed  my account with more then $500,000 wager.i tried theire support but still no response from theire team.seems they dont have support center to sol any issue

summarizing your story:

1 - you deposit a lot of money on a gambling site

2 - you lost a lot

3 - you leave the site for some time, but don't take your money off the site?

Dude, we're talking about half a million dollars, how do you leave the site and keep that much money on the site?

How long were you off the site?

Hey bro. Don't be mad at him. Could You Please read carefully? does he say that he left half a million dollars?

Look What he Said

when i came back i saw they closed  my account with more then $500,000 wager.

He said He wagered $500K

[Stalker22]

~
i tried theire support but still no response from theire team.seems they dont have support center to sol any issue

I find it hard to believe. Every gambling site must have support, or it would not last long.

johnmorgan, I see Duckdice has its own forum, so why didn't you make this complaint there as well? You have better odds of getting a response from support there than here. Also, support is also available via live chat, so I can't believe you didn't get any response.

[DoublerHunter]

~snip~

when i came back i saw they closed  my account with more then $500,000 wager.

He said He wagered $500K

^ But that is still a lot of money and though there is no clear statement of how much money was left on his locked account, I believed that the account that was close was don't have fund left as @DuckDice.io team stated above.
But I don't understand why they are locking inactive account instead of asking for verification, a 2FA, or any verification that have to prove ownership. Locking is a bit annoying when you contact support it takes time to respond.

[Adbitco]

Duckdice.io closed my account without any notice or rules violations.i deposite there much money and spent lots of my money there.i won some i lost some. but i was busy for a while and took break from gambling and when i came back i saw they closed  my account with more then $500,000 wager.i tried theire support but still no response from theire team.seems they dont have support center to sol any issue

Sorry about this issues
Little question to be answered. Do you Login with another new device and different location?
If yes!
Then that should be the problem, they detected a suspicious activities and decided to close the after much logins, otherwise you would have activated a 2FA to secure your account more better.
Contact their support center for questioning and help.

Accounts with funds can not be closed. Please  send your username and issue to support@duckdice.io, if you did not violate any rules that it's just got deactivated cause you did not have 2fa or email, we do it with old inactive accounts for account security.

This is very clear to me. i got the reason now

[igumama]

i hope he have gained acces to his account, as far as i experienced this site, they dont give a sht to users having problems. mine is stucked there with more then 1.8 wager dude

[Dunamisx]

Duckdice.io closed my account without any notice or rules violations.i deposite there much money and spent lots of my money there.i won some i lost some. but i was busy for a while and took break from gambling and when i came back i saw they closed  my account with more then $500,000 wager.i tried theire support but still no response from theire team.seems they dont have support center to sol any issue

There must be a particular reason for this, they can't just close down your account without having any violation or cause to that, you're lucky enough to have their team representative here on the forum, try reach out or contact their helpline, also before this was fone, have you taken your time to read their policies and terms of service, there i believe would have stated all their do and don't and from what you said, you have been inactive for a while, this might not necessarily be a block of account but rather a temporary suspension due to inactivity, maybe you try check your email used to confirm verification should incase they are referring to that before they can release your account.