Problem with Blockchain.com

[Lord Sir Bitcoin]

Today I joined this forum because I have some trouble with my account as posted in headline. I read few other threads related to this topic but still creating my own because I don't want to hijack some other's thread, or maybe it's against rule.
I bought nearly 10 bitcoins when I was in early days of college, it's all happen because of my teacher who was also involved in this community. It's happen in 2013 price was around $450 to $500 I stored them in this wallet and have back up of 18 word seed and I also have my password both 100% secure and correct but now as I am trying to recover my account it's giving no information about this. I also have my email address from where I register but now nothing happening any suggestion or help could be really appreciated.

For Information posting again.

I have my password.

I have my 18 word seed.

I have my Email nothing else.

[hosseinimr93]

I have my 12 word seed.

Are you sure you have exactly 12 words? If so, I doubt those words have anything to do with blockchain.com wallet.

Blockchain.com started to use 12 word BIP39 seed phrase in 2016.
As you say you created your wallet in 2013 (which is before their upgrade), your seed phrase should include 16-17 words.

Search in your email inbox and see if there's a .json file. You can recover your wallet if you manage to find it.

[Lord Sir Bitcoin]

Are you sure you have exactly 12 words? If so, I doubt those words have anything to do with blockchain.com wallet.

Blockchain.com started to use 12 word BIP39 seed phrase in 2016.
As you say you created your wallet in 2013 (which is before their upgrade), your seed phrase should include 16-17 words.

Thanks for pointing out my mistake because I just check again it's not 12 it's 18 words seed I just check again and count words now sure about these 18 words.

Now correcting in Post 1

[NeuroticFish]

With some luck it may be working with IanColeman tool. https://github.com/iancoleman/bip39/releases/latest/
But you should really copy it and try it out offline on a clean computer and if it works, move the coins to a hardware wallet. 10BTC worth a lot of money and you will also be able to cash in some fork coins too.
If you find out the private key for the address with the actual money, you'll be able to import that in basically any wallet.

[DaveF]

1) Make sure your PC is 100% clean and virus free
2) Check it again.
3) https://login.blockchain.com/wallet/forgot-password
That link is for the  legacy wallet recovery mnemonic
4) Move your BTC to something more secure then a web wallet.

Ask around here if you have any issues, We are mostly friendly people.

-Dave

[hosseinimr93]

With some luck it may be working with IanColeman tool. https://github.com/iancoleman/bip39/releases/latest/

It won't work.
The IanColeman tool can be used only if your seed phrase is BIP39.
The seed phrase generated by blockchain.com before their 2016 upgrade were not BIP39. These old seeds were generated by blockchain.com using their own algorithm.

OP should use the link shared by DaveF in the above post.

[SFR10]

but now as I am trying to recover my account it's giving no information about this.
~Snipped~
I have my Email

In addition to the above posts, you might want to go over the authorization emails that they've sent you before and look for the "wallet identifier ^{[it's at the footer area of their emails]}" and try using that one instead for logging in to their wallet.

[bL4nkcode]

Since there is higher chance you can recover your coins, as what mentioned above you can get more $$$$ if you claim other bitcoin forks using the private keys of your bitcoin.

You can follow these steps on how to get those, following security measures too LoyceV's Bitcoin Fork claiming guide (and service)

[RickDeckard]

In addition to the excellent DaveF recommendation if you find that you are still unable to have access to your coins you can also try this[1] page. You basically just need to upload the wallet.aes.json file that blockchain.com sent to your e-mail address (they offered this as a backup measure and would send you this file attached to an e-mail).
[1]https://login.blockchain.com/wallet/import-wallet

[HCP]

As an aside, it's possible your 18 words might be a MultiBit HD wallet (which would be BIP39 compatible)... So, if you don't have any luck attempting to recover with Blockchain.com, you should definitely try recovering your wallet using a BIP39 compatible wallet and try restoring using your 18 words.

One important thing to note is that MultiBit HD didn't use BIP44 standard derivation paths... it used: m/0' so you'll need to use a wallet that allows custom derivation paths (like Electrum).

[Lord Sir Bitcoin]

Guys I am really sorry due to sudden death of my father I was unable to check these things and my wallet now I am feeling normal and have time for this all so in next few days I will check all things and then post here what happen with this all.
I really appreciate all replies and effort from this community members because it's very important for any community to have enough things for newbies like me, thanks again.
Hopefully in the next few days I will have some good from this all.

[Hamaber]

Today I joined this forum because I have some trouble with my account as posted in headline. I read few other threads related to this topic but still creating my own because I don't want to hijack some other's thread, or maybe it's against rule.
I bought nearly 10 bitcoins when I was in early days of college, it's all happen because of my teacher who was also involved in this community. It's happen in 2013 price was around $450 to $500 I stored them in this wallet and have back up of 18 word seed and I also have my password both 100% secure and correct but now as I am trying to recover my account it's giving no information about this. I also have my email address from where I register but now nothing happening any suggestion or help could be really appreciated.

For Information posting again.

I have my password.

I have my 18 word seed.

I have my Email nothing else.

If you have your password then I will want to know that what happens to your account and to which page it carry you after your login attempt? They may give you a message to you after your login attempt. Do not share your password or any sensitive information here. I am asking the appearing message because in the past I lost my password and I always got a message of wrong password. Then I did contact with blockchain.com team and they gave me the only solution which is mentioned below by @DaveF because my account was also older than 2016.

I also want to know that have you used your wallet ID (available in the welcome message or maybe one of the first few messages from blockchain.com) as your username in the login field?

1) Make sure your PC is 100% clean and virus free
2) Check it again.
3) https://login.blockchain.com/wallet/forgot-password
That link is for the  legacy wallet recovery mnemonic
4) Move your BTC to something more secure then a web wallet.

Ask around here if you have any issues, We are mostly friendly people.

-Dave

Dear @DaveF that is the perfect method as the team told me that the accounts are encrypted, they cannot access to any account and told me that if you have mnemonic code then it is the only way to get your correct password.
For me it worked as I forgot my password but in case of OP I also want to know that how will it work. Because according to OP he has the password 100% correct and according to my knowledge if we enter that mnemonic code there on the page in the link then it give us the password we used for registration.

[nc50lc]

-snip-
I have my password.

I have my 18 word seed.

I have my Email nothing else.

I also want to know that have you used your wallet ID (available in the welcome message or maybe one of the first few messages from blockchain.com) as your username in the login field?

I think the issue is he's missing the 'Wallet ID' because he said "nothing else" after the password and backup phrase.
So he can't try to login even if he wanted to.
@Lord Sir Bitcoin Since this thread is bumped, I'll just mention this: Blockchain.com now accepts the user's email address to login.
You can now go straight to login page without using the backup phrase.

[Hamaber]

-snip-
I have my password.

I have my 18 word seed.

I have my Email nothing else.

I also want to know that have you used your wallet ID (available in the welcome message or maybe one of the first few messages from blockchain.com) as your username in the login field?

I think the issue is he's missing the 'Wallet ID' because he said "nothing else" after the password and backup phrase.
So he can't try to login even if he wanted to.

Sorry to know that I thought that he is using his wallet ID and not getting to log in.

Then I think he have to go to email and have to get the wallet ID and to check once with wallet ID. As he is the older user of the older version maybe it will solve the issue.
Sometimes with after upgrade some issues and bugs are left in the software of any platform.

[swogerino]

I don't know what have happened until now or if you have gotten your Bitcoins,anyway I just want to add just a little bit to the brilliant examples given ahead in the thread.When logging to your Blockchain.com wallet use a Linux live distro,like Linux Mint or Ubuntu in order to minimize attack vectors during this time as this way you can be sure you are 100% virus free,you never know with Windows even after a clean installation I have doubts.

[Lord Sir Bitcoin]

I don't know what have happened until now or if you have gotten your Bitcoins,anyway I just want to add just a little bit to the brilliant examples given ahead in the thread.When logging to your Blockchain.com wallet use a Linux live distro,like Linux Mint or Ubuntu in order to minimize attack vectors during this time as this way you can be sure you are 100% virus free,you never know with Windows even after a clean installation I have doubts.

Brothers I really appreciate your these knowledgeable tips and all information's, but sadly I have few serious troubles just because of this unable to recover my these coins, so now I am feeling these are not recoverable, and I have no option as well just want to thank you all here on this forum as it's really helpful and good place for me and thousands others which are looking for bright side of this crypto community.
As I posted I lost my father after this we have another accident and our house burnt badly so lost of my computer and all other stuff bring me down badly so now trying to recover from this all which is never been easy but still fighting hard hopefully sometime in future I will be good in this field as well thanks again.

[Lord Sir Bitcoin]

-snip-
I have my password.

I have my 18 word seed.

I have my Email nothing else.

I also want to know that have you used your wallet ID (available in the welcome message or maybe one of the first few messages from blockchain.com) as your username in the login field?

I think the issue is he's missing the 'Wallet ID' because he said "nothing else" after the password and backup phrase.
So he can't try to login even if he wanted to.
@Lord Sir Bitcoin Since this thread is bumped, I'll just mention this: Blockchain.com now accepts the user's email address to login.
You can now go straight to login page without using the backup phrase.

I just read your post here and want to ask how is this possible because now I have only email address, nothing else.

Is this still possible to recover my account on blockchain.com.

[nc50lc]

I have my password.
-snip-
I have my Email nothing else.

-snip-
@Lord Sir Bitcoin Since this thread is bumped, I'll just mention this: Blockchain.com now accepts the user's email address to login.
You can now go straight to login page without using the backup phrase.

I just read your post here and want to ask how is this possible because now I have only email address, nothing else.

Is this still possible to recover my account on blockchain.com.

In the OP, you said that you're 100% sure you have the correct password.

My reply is about the latest update at that time that in their login page, you can now type your email instead of the walletID.
So since you said that you have both email and password, you can login using those info.

If those info are burnt, I'm afraid that there's no way to recover your wallet aside from what's already suggested by others.

[LoyceV]

I have only email address, nothing else.

Is this still possible to recover my account on blockchain.com.

Anyone can know an email address, that's not enough to recover a wallet.
If you have access to the email address, that may be enough to restore your blockchain account, but not the wallet.

It's been a year now since you couldn't restore the wallet while you knew the seed words and password. Without those, it may be time to give up hope.

[Lord Sir Bitcoin]

I have only email address, nothing else.

Is this still possible to recover my account on blockchain.com.

Anyone can know an email address, that's not enough to recover a wallet.
If you have access to the email address, that may be enough to restore your blockchain account, but not the wallet.

It's been a year now since you couldn't restore the wallet while you knew the seed words and password. Without those, it may be time to give up hope.

I am trying with DaveF procedure, but it's also not working because every time when I am giving email and password it's stock, so now I already give up because I am feeling hopes ended thanks for all your time and effort for my recovery.