[Solved] UnioChange exchanger is scam!!

[JeromeTash]

As I told before, BestChange Should talk with both sides and come up with a solution. Why I am expecting a solution from The BestChange? Because They Provide service, They earn money. They have to take liability if the user got scammed by their partner exchanger. The UnioChange working with The BestChange for a long time. And They are aware of their unprofessional business.

You could tell me that, How can they know that UnioChange Will do business unprofessionally? Do you think this is UnioChange's First case? Nope. Not at all. They have had more cases before. Where was The BestChange team that time? Why do they do the investigation now? Why they didn't investigate before when the First Scam accusations were raised against The UnioChange?
Don't you think The BestChange team is liable for this? I didn't ask them to pay users. I asked them to talk with both sides and come up with a solution. Delist The UnioChange From their site is not going to help OP.

Here is another case. it was in 2020.

Are you going to say by the time they came to a decision to delist, they never communicated to either parties?

OK read again the OP - https://bitcointalk.org/index.php?topic=5372449.msg58492581#msg58492581. Look through the screenshots too and tell me if Bestchange didn't do anything to mediate the dispute.

[shasan]

I see that you are repeating the questions again and insisting on evading the real problem, which is that you gave all your request information on our website to the fraudster and carried out his instructions that he asked of you and your words prove that and the screenshots that you attached prove that and with all this you say we are the fraudsters even though we have completed all your requests This proves that we are not what you say

I am/have to repeat the question as you are trying to avoid my answer. Lets explain again:
First email:
Subject:

Code:

Prayer for complete transaction

Body:

I have sent you 1350.00 Perfect Money USD to exchange dogecoin. I have submitted this order for about 3.00 hours ago, but this transaction is not completed yet. If this transaction is not possible then refund this Perfect Money into this-U14597285 account. Please help me for this.

Reply from you:

Your order will complete soon as possible

Second Email:
Subject:

Code:

Prayer for complete transaction.

Body:

I have sent you 1350 Perfect Money yesterday to exchange Dogecoin this transaction is not complete yet. Your website shows transaction complete, but there is no dogecoin credited in my account. Please help me.

Reply from you:

It will arrive delay because doge coin network busy

Third Email:
Subject:

Code:

Prayer for cancel order and refund Perfect Money.

Body:

I have sent you 1350 Perfect Money yesterday to exchange Dogecoin. This transaction is not completed yet. It is very matter of sorrow. Please cancel order and refund me Perfect Money. My perfect Money account- U14597285.

You have not replied of it.

Fourth Email:
Subject:

Code:

Prayer for complete transaction or refund Perfect Money.

Body:

I have sent you 1350 Perfect Money to exchange dogecoin 2 days ago. This transaction is not complete yet. As this transaction is not possible at this moment please refund me 1350 Perfect Money. My perfect money account-U14597285.

Reply from you:

You have account at binance?

Fifth Email:
Subject:

Code:

Prayer for complete transaction or refund Perfect Money.

Body:

Sir, I have sent you 1350 Perfect Money to exchange Dogecoin 3 days ago. This transaction is not completed yet. I have sent massage or call many times but you did not response. I request you please complete my transaction or refund me 1350 Perfect Money.

Reply from you:

Thank you for your mail.

Hello dear customer, please note that your money is saved, so there is no need to worry about the delay. It is a technical problem.at  the dogecoin network and this is not in our hands, so I ask you to wait and there is no need to worry, everything is fine

Sixth Email:
Subject:

Code:

Prayer for help to complete transaction.

Body:

Sir, I have sent 1350 Perfect Money to exchange Dogecoin 3 days ago to Uniochange. But this site is not completed this transaction yet. I have sent them massage or call many times they says 'wait answer please'. Please help me for this matter.
My order id-19187.
Email-sayeedmia2005@gmail.com

You have no reply of it.

Seventh email:
Subject:

Code:

Sending code

Body:

0x4c15B9B6E6177f20E745254758ed84b3e33a447E

And you have no reply of it.

According to these emails a non sense person will also be able to understand there is no reason/chance to send ethereum or any erc20 token to this wallet.

[Uniochange]

We announce that the situation with the client soon will be resolved. Considering the fact the situation was difficult enough, it cost us a lot.
Still, to make both ends meet, we're asking BestChange.com to confirm that the situation would be resolved as all the parts finally came to a mutual conclusion

[shasan]

We announce that the situation with the client soon will be resolved. Considering the fact the situation was difficult enough, it cost us a lot.
Still, to make both ends meet, we're asking BestChange.com to confirm that the situation would be resolved as all the parts finally came to a mutual conclusion

Once you and sariful will confirm the refund or completion of the order either full or as both of you come to an agreement, I will close this scam accusation and also will remove the complain from bestchange. But the payment or refund should be done which was stated at the time of order. Also, it will be better if you let the community know about your agreement.

[Best_Change]

We are glad that the parties have reached a consensus.

We find the decision to be fair and ask the exchanger to follow the previously agreed upon action plan.

As a result, we ask both the exchanger and the OP to write here, on bitcointalk.org, about the final solution of the issue.


.

[Uniochange]

We are glad that the parties have reached a consensus.

We find the decision to be fair and ask the exchanger to follow the previously agreed upon action plan.

As a result, we ask both the exchanger and the OP to write here, on bitcointalk.org, about the final solution of the issue.


.

We and the client have agreed that each of the parties will lose 50% of the total amount, which is $1350 Thus, we will return the amount of $ 675 to the customer's account in perfectmoney on the account through which he made the payment

[shasan]

We and the client have agreed that each of the parties will lose 50% of the total amount, which is $1350 Thus, we will return the amount of $ 675 to the customer's account in perfectmoney on the account through which he made the payment

We are aware about it, now would you like to send the payment as you have stated and also provide proof of evidence of the sending the payment. We are waiting to see that you have sent the payment upon your agreement. Wish good luck all of you and thanks both of you for come on an agreement.

[Uniochange]

We and the client have agreed that each of the parties will lose 50% of the total amount, which is $1350 Thus, we will return the amount of $ 675 to the customer's account in perfectmoney on the account through which he made the payment

We are aware about it, now would you like to send the payment as you have stated and also provide proof of evidence of the sending the payment. We are waiting to see that you have sent the payment upon your agreement. Wish good luck all of you and thanks both of you for come on an agreement.

Thank you for your time 50% of the amount was refunded as agreed screenshot attached
https://ibb.co/gF3pF0R

[shasan]

Thank you for your time 50% of the amount was refunded as agreed screenshot attached
https://ibb.co/gF3pF0R

I want to inform the community that the case has been settled while both party took 50% loss. As both party made mistake from their side though the main mistake done by the uniochange as they had contact on site as well as on email but considered the discussion somewhere else (Telegram I guess). They could verify that before sending the payment. I think it is a good lesson for them. Same type of mistake done by sariful as sariful did not verified the telegram id is of uniochange or a scammer.

Anyway, uniochange please consider my suggestion:

1. Never send any payment base on telegram communication it will be best if you can add live chat on your site and stop telegram communication.
2. Never send payment to the sender or the ordered wallet. If the sender is crypto then verify the refund wallet over email.
3. You mentioned 24/7 service but base on the feedback it seems manual. So, mention it is manual or provide auto service.
4. If your service are offline then mention that your service if offline.
5. If you cant perform the transaction for network issue or something else then refund by the same method by which order placed and do it as soon as possible.
I am changing the title as solved. But will lock the thread latter as you or someone may provide their opinion.

[naim027]

@OP, We heard from both sides. I believe UnioChange doing their business unprofessionally but also you did some mistakes. Look like you provided all the info to a scammer and he took advantage of it. You shouldn't contact them via Telegram search. Use Telegram "handle" what they mentioned on their official website. Or you should be on email as you started with the email.

This case becomes a bit lose/lose situation. If they pay you they will lose that full amount. but if they do not. you will lose that full amount.
It would be good if The UnioChange Paid at least 50% of it since they also managed it unprofessionally and they have mistakes. Also, OP should sacrifice your 50% because you did some mistakes.
That's just my personal opinion, not any Suggestion.

Problem solved. This is what I've suggested to you guys. Glad to hear that you guys took that a consideration.

[JeromeTash]

It's good to know that both parties came to a common understanding and the issue was resolved. As a result of this incident, I do hope that both sides learnt a lesson from the mistakes they made and this sort of thing never happens again.

Kudos to UnioChange for paying up part of the money. Most service I know of wouldn't even have bothered.

[shasan]

Most service I know of wouldn't even have bothered.

But they have no alternative choice too as bestchange delisted the service of uniochange as well as okaychanger would do the same. And as they have mistake too they took the decision to pay 50% which is good both for the customer as well as uniochange.