Coin.space wallet and embedded changelly - Problem Solved, everything is good.

[HELLF111RE]

Greetings

Was using embedded changelly exchange in coin.space web wallet to exchange Monero to Bitcoins.
The transaction was stuck at: Deposit received awaiting exchange.
Changelly: show a screenshot where you have sent funds us.
Me: I don't see it, it's an embedded exchanger I don't enter address maually
Changelly: Contact coinspace. We didn't get any deposit from you.

Coinspace: the transaction has gone correctly.

Actual state: Empty monero wallet in coin.space web wallet, the transaction is stuck at exchanging.
Changelly says they dont have money, coinspace said the money gone good.

I have no money, wrote tens of messages and I feel fooled jumping between changelly and coin.space.




Updated - the problem is solved by Changelly.
Coin Space is not guilty

after 15 messages from my side, including
a) technical details
b) investigation results
c) words like ***ck
the answer telling that the problem will be solved soon was received:

 Dear Customer,

Thank you for keeping in touch!

We have some good news for you! It looks like your payment was finally detected thanks to the details you provided.
The technical department is investigating the case now, so it might take some time to complete the transaction. However, the positive dynamics is definitely present.

Please accept our sincere apologies for the misunderstanding we might have caused before!

We are working on the case right now and will keep you emailed to notify you of the updates.

Thank you for your patience and trust!

Sincerely,
Changelly support team

[hugeblack]

Please accept our sincere apologies for the misunderstanding we might have caused before!
We are working on the case right now and will keep you emailed to notify you of the updates.

Did you get your money at the same exchange rate or was the price different? Unfortunately, Changelly does not have a good reputation, and the use of a built-in exchange inside the wallet increases the problems because you are using a third party that use another third part to make exchanges and therefore it is better to do it directly or avoid Changelly at all.

The reason for my question is that I have a friend who had a similar problem and it was resolved with a different exchange rate than the previous one.