Ledger Nano S Plus

[NeuroticFish]

Ledger Life has indicated that firmware of the device  is outdated but it doesn't allow me to upgrade it. Why?

It must be a bug. I understand you use LL from mobile. I've never tried this from mobile, maybe you can install LL to PC and try from there?
What version of firmware you have now?

More of that, it said that 2.43.1 version is available but the latest release  on   the official github is 2.42.0. Why?

2.43.1 is the version of LL, not of the firmware. Your S+ firmware should be 1.0.3, I think.

But about version differences, I've seen that in many occasions for coin apps, don't be too worried about it. The git releases tend to be a little step farther than what published on LL. Why? There can be many reasons, I don't want to guess. You can ask for official info from their support (and that may or may not be the real cause, you know..)

[dkbit98]

Just bought new device. Being plugged with original cable it hasn't shown any sign of life that  disappointed  me for a couple of minutes. Then I have tried the different cable from  my mobile and, lo and behold, it came to life!

I never saw any electronic device, not just hardware wallets, that have so many issues and problems like ledger devices.
You would probably have more luck buying used stuff on internet and ebay, than ordering brand new ledger wallet.
I can't believe they are now sending bad cables in their packages... ledger quality control = ZER0.

Ledger Life has indicated that firmware of the device  is outdated but it doesn't allow me to upgrade it. Why?

It's common thing for ledger to post many firmware updates, but you first need to update Ledger Live application before you can update firmware.
Don't expect to have smooth ride with any of the ledger updates, I remember having many issues with my old model S each time I had to update firmware.
So to summarize, first download and install Ledger Live app from official ledger website, install it and connect your ledger device and start Ledger Live, than update firmware.
Instructions page is also available on Ledger website:
https://support.ledger.com/hc/en-us/articles/4445777839901-Update-Ledger-Nano-S-Plus-firmware?docs=true

If nothing else works, last step is to contact ledger support.

PS
I would suggest that you use Electrum wallet connected with your device instead of Ledger Live for managing Bitcoin.
It's much better and you are not going to be tracked like with Ledger Live.

[SFR10]

I can't believe they are now sending bad cables in their packages... ledger quality control = ZER0.

Unfortunately, it doesn't end there... It seems that they're not even checking the display screens properly: Defective Nano S Plus Screen
^{- Because of the swivel cover + the packaging, I highly doubt it has anything to do with the shipping process.}

[Pmalek]

More of that, it said that 2.43.1 version is available but the latest release  on   the official github is 2.42.0. Why?

Forget about that GitHub repository. It will no longer be updated with release notes for the never versions. SFR10 already mentioned the new one. 2.43.1 is the newest Ledger Live version for desktop. You can see that on the official desktop download page of Ledger Live > https://www.ledger.com/ledger-live/download#download-device-1.

[satscraper]

Ledger Life has indicated that firmware of the device  is outdated but it doesn't allow me to upgrade it. Why?

It's common thing for ledger to post many firmware updates, but you first need to update Ledger Live application before you can update firmware.
Don't expect to have smooth ride with any of the ledger updates, I remember having many issues with my old model S each time I had to update firmware.
So to summarize, first download and install Ledger Live app from official ledger website, install it and connect your ledger device and start Ledger Live, than update firmware.
Instructions page is also available on Ledger website:
https://support.ledger.com/hc/en-us/articles/4445777839901-Update-Ledger-Nano-S-Plus-firmware?docs=true

If nothing else works, last step is to contact ledger support.

That just is. After being updated to 2.43.1 LL has allowed me to upgrade the firmware of nano s+ .

but I'm curious to know if the following issue also applies to you: Ledger

I have tested my s+ with 6 external apps with no issue on 5 of them. One app, indeed, reported internal error but I think that was related with not ledger itself but with knuckles of devs who coded device's internal  app.

More of that, it said that 2.43.1 version is available but the latest release  on   the official github is 2.42.0. Why?

Forget about that GitHub repository. It will no longer be updated with release notes for the never versions. SFR10 already mentioned the new one. 2.43.1 is the newest Ledger Live version for desktop. You can see that on the official desktop download page of Ledger Live > https://www.ledger.com/ledger-live/download#download-device-1.

Thanks, surprise for me, really.

[dkbit98]

Maybe you heard ledger nono S is not going to be manufactured anymore and you are thinking of purchasing their newest model S plus... well thin again.
Ledger never had good quality control, but when you see buttons not functioning in new devices and display problems, it makes you wonder what are they really doing in factory.
I think that someone member satscraper posted recently in forum that cable he received for S plus device also didn't work, so I wonder what's next surprise coming from ledger factory...

New Nano S+ left button not working?
https://www.reddit.com/r/ledgerwallet/comments/vil42n/new_nano_s_left_button_not_working/


https://www.reddit.com/r/ledgerwallet/comments/viafmw/this_happened_to_my_ledger_nano_s_is_it_normal_i/

[SFR10]

I have tested my s+ with 6 external apps with no issue on 5 of them. One app, indeed, reported internal error but I think that was related with not ledger itself but with knuckles of devs who coded device's internal  app.

Thank you for the confirmation that it's not a general problem, but did the error happen on Electrum or Specter wallet by any chance?

it makes you wonder what are they really doing in factory.

They're building products that are capable of transforming normal people into an army of self-reliant robots...

• Ledger products > instead of "be your own bank" > it ends with "be your own technician"!

[satscraper]

I have tested my s+ with 6 external apps with no issue on 5 of them. One app, indeed, reported internal error but I think that was related with not ledger itself but with knuckles of devs who coded device's internal  app.

but did the error happen on Electrum or Specter wallet by any chance?

Nope, it has been related with that app that is rarely utilized by ordinary user. Electrum feels fine with my s+.

Maybe you heard ledger nono S is not going to be manufactured anymore and you are thinking of purchasing their newest model S plus... well thin again.
Ledger never had good quality control, but when you see buttons not functioning in new devices and display problems, it makes you wonder what are they really doing in factory.
I think that someone member satscraper posted recently in forum that cable he received for S plus device also didn't work, so I wonder what's next surprise coming from ledger factory...

New Nano S+ left button not working?
https://www.reddit.com/r/ledgerwallet/comments/vil42n/new_nano_s_left_button_not_working/


https://www.reddit.com/r/ledgerwallet/comments/viafmw/this_happened_to_my_ledger_nano_s_is_it_normal_i/

Free travel of the left button on my device is less than that one related to the right button. Nevertheless, luckily for me,  it  functions.

[dkbit98]

I was reading more complains from customers of ledger nono s plus devices, showing that built quality is not very good.
Plastic is poor quality and I saw several reports of plastic parts cracking around the screen similar like with old model S like I reported before:
https://www.reddit.com/r/ledgerwallet/comments/vq08bh/ledger_nano_s_body_cracked_and_screen_does_not/

Second issue I noticed was with one of the buttons on this device stops working after short time, that makes it unusable.
You can replace this with new device if it's still in warranty, but question is what happens after warranty expires:
https://www.reddit.com/r/ledgerwallet/comments/vq525v/right_button_on_brand_new_ledger_nano_s_plus_not/

[m2017]

I was reading more complains from customers of ledger nono s plus devices, showing that built quality is not very good.
Plastic is poor quality and I saw several reports of plastic parts cracking around the screen similar like with old model S like I reported before:
https://www.reddit.com/r/ledgerwallet/comments/vq08bh/ledger_nano_s_body_cracked_and_screen_does_not/

Second issue I noticed was with one of the buttons on this device stops working after short time, that makes it unusable.
You can replace this with new device if it's still in warranty, but question is what happens after warranty expires:
https://www.reddit.com/r/ledgerwallet/comments/vq525v/right_button_on_brand_new_ledger_nano_s_plus_not/

It is not clear to me why a company with great resources and experience can't produce a HW wallet with normal quality. This is not a startup offering a prototype device on a low budget. Either this company saves on assembly because of greed and they don’t give a damn about their customers, or I don’t understand something. Most likely it is. Instead of spending money on the marketing department, they are could direct these resources to improve their HW device. Although, stop, why spoil a business model that already brings a lot of profit.

Problems with a low-quality case, buttons, display are not the only ones for the devices of ledger manufacturer. But what about the closest competitor in the face of trezor and its clones?

[NeuroticFish]

It is not clear to me why a company with great resources and experience can't produce a HW wallet with normal quality. This is not a startup offering a prototype device on a low budget. Either this company saves on assembly because of greed and they don’t give a damn about their customers, or I don’t understand something.

Of course that selling the one of the cheapest HW and still getting profit has to happen with some shortcuts here and there. Also, Trezor is from Czech Republic, where Ledger is from France. I think that salaries and expenses in France are significantly bigger.

So I think that they've tried and still trying as good as they can to keep the costs down.
And I think that they've been lucky in the beginning and the products - although without proper quality control - were pretty much OK.
Just the luck ran out and the missing/poor quality control shows its real face.

[dkbit98]

Of course that selling the one of the cheapest HW and still getting profit has to happen with some shortcuts here and there. Also, Trezor is from Czech Republic, where Ledger is from France. I think that salaries and expenses in France are significantly bigger.

I really think that ledger is 99% made in China and it's only assembled in France.
For Trezor wallet I don't know a single case of customers reporting broken plastic body parts or buttons, and even if that happens you could just 3d print new part with publicly available .stl files.
Quality of most factory made plastic parts is bad these days (not just for ledger), so I searched to find .stl files for ledger devices (case or buttons) and I couldn't find them anywhere.
Only solution for devices with expired warranty would be for someone to make new design files, or buy a new device.

[satscraper]

Second issue I noticed was with one of the buttons on this device stops working after short time, that makes it unusable.
You can replace this with new device if it's still in warranty, but question is what happens after warranty expires:
https://www.reddit.com/r/ledgerwallet/comments/vq525v/right_button_on_brand_new_ledger_nano_s_plus_not/

Probably this is due to the fact that the low quality of the buttons on s+ is combined with their reduced functionality as, opposite to s,  one has to press the button every time to modify the display readings. Considering the frequent  pressing and low quality, there is a rapid wear of the buttons on s+.

[Pmalek]

You can replace this with new device if it's still in warranty, but question is what happens after warranty expires?

You can test it yourself like I did. Make up a story and contact their support. They will ask you to prove the claims by sending photos and/or videos showing the problem. Most probably you are going to need a valid ticket ID. If they are satisfied with what you sent them, they will tell you what to do next. Depending on the problem, you might get a free replacement no matter if the device is under warranty or not.

It is not clear to me why a company with great resources and experience can't produce a HW wallet with normal quality.

It's simple really. Better quality means greater initial investment in the materials, which reduces their profit margins. As a result, they earn less or they have to increase the price of their devices. If that happened, people would than complain less about the build quality, but would complain about the increase in price.

[satscraper]

More of that, it said that 2.43.1 version is available but the latest release  on   the official github is 2.42.0. Why?

Forget about that GitHub repository. It will no longer be updated with release notes for the never versions. SFR10 already mentioned the new one. 2.43.1 is the newest Ledger Live version for desktop. You can see that on the official desktop download page of Ledger Live > https://www.ledger.com/ledger-live/download#download-device-1.

How downloaded file can be checked? Not so long ago I used to compare its sha512sum hash with that one published  on https://live.ledger.tools/lld-signatures   but now it seems that this method doesn't work as that site does not publishes hashes for fresh releases.

[Pmalek]

How downloaded file can be checked?

It's not possible to verify the Ledger Live installation binaries right now. When they abandoned the old GitHub repository and moved to a new one it stopped working. But the Ledger team should be aware of the problem and there was talk about this on reddit.

Their reddit moderator knows about it.

I wonder why Ledger's website only shows 2.42.0 for Ledger Live Releases and therefore no sha512 hash? https://www.ledger.com/ledger-live/lld-signatures

I assume some script broke when transitioning to the new monorepo on github - I'll notify the team, thanks for noticing

https://www.reddit.com/r/ledgerwallet/comments/vf5mc0/new_old_stock_ledger_nano_s_lots_of_questions/

[dkbit98]

Probably this is due to the fact that the low quality of the buttons on s+ is combined with their reduced functionality as, opposite to s,  one has to press the button every time to modify the display readings. Considering the frequent  pressing and low quality, there is a rapid wear of the buttons on s+.

They use cheapest junk plastic and you can't even find .STL files anywhere for 3d printing.
Since they are already retiring model nono S, I don't know why they don't release everything as open source, so people can repair and 3d print their junk on their own.
They probably can't make any money from doing this, so they just don't care, unlike Trezor and Passport are releasing everything as open source.
I don't understand why would they hide design of their cases for S plus, when someone could probably suggest how to improve them.

How downloaded file can be checked? Not so long ago I used to compare its sha512sum hash with that one published  on https://live.ledger.tools/lld-signatures   but now it seems that this method doesn't work as that site does not publishes hashes for fresh releases.

Ledger is scoring auto-goals all the time.
First they released firmware as closed source but they brag how their Ledger Live application is open source, now this can't be verified... what a circus wallet this is 

[satscraper]

Ledger is scoring auto-goals all the time.

At the same  judging by the latest they look for more vestments to achieve "a higher valuation than what it commanded at its most recent financing". Are they going to became a public company via IPO?

[Pmalek]

At the same  judging by the latest they look for more vestments to achieve "a higher valuation than what it commanded at its most recent financing". Are they going to became a public company via IPO?

Since they have declined to comment on the reasons for the fundraising, all we can do is to speculate. Maybe there is a different source with more information out there besides Bloomberg.

They might need the money for more marketing and promotional campaigns since they have been focusing a lot on that lately.
The article mentions the debacle of Celsius network and some other crypto firms. Maybe they are expecting that some of the users of such custodial platforms will migrate to Ledger hardware wallets and they will use the money to expand production and manufacture an increased number of new hardware devices for such users. 

[dkbit98]

At the same  judging by the latest they look for more vestments to achieve "a higher valuation than what it commanded at its most recent financing". Are they going to became a public company via IPO?

I heard about this new $100 million deal they are raising, but this is one of the things that turned on my red alert warning.
First there is a bunch of companies that could invest in hardware wallets, BUT they are going to ask something in return and it's not going to be just money.
Whenever you have situation like this you can expect compromises, changed direction and other people pushing potentially damaging stuff into production.
I am not saying this could end up only bad for ledger, but pay attention who are the people and companies that are investing in ledger, if they even make this information public.