So i will address this person claims , short and sweet. That user joined the community few months back and day 1 he started making trouble in chat. Asking for mods to mute players he didn't like and so forth. Begging for coins to the point where users got angry.
If the mods refused, i would get a message from him asking me to fire that mod and so on...
I tried to make him understand , multiple times during those months, very politely that you cannot ask for mods to lose their jobs, or , tell them how to do their jobs.
That user in particular, seems to have a reputation of creating problems in many other casino's as well.
I tried , very respectfully, to make him stop creating trouble in the chat community but all those efforts were in vain.
The reason of the ban on chat was because of his treats towards me and my moderators. I will take all kinds of insults but never towards any of my moderators. For that reason, we decide to mute this user forever from the chat. He's free to play any times he wants but not to join our community
We wish you good luck in your future endeavors and hope you find a site that suits you fine.