Self-exclusion/ban who to be blame

[RILWAN]

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

[TinaK]

The player of course.

You requested a ban on your account even you know there's a balance on it?
If you are in your mind, before you will be requesting a ban, you should clear out your account, withdraw all the balance, and then request for a ban.
There are many players who didn't take it seriously the requested ban or it could be changing their mind, that is why if you are half-hearted about your decision, before making such a request you should clear your account out including the balance.

[BIN-BIN]

In my opinion, the player is at fault and some of those who request for such a ban on accounts are either suffering from gambling addiction which may have taken over their reasoning if not why should you go ahead to deposit on an account you request a closer one?

[Fatunad]

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

The player should be the one to be blamed when it comes to this on which if they do make out those self exclusion decision then they shouldnt really make out any deposits after wards because it isnt on casinos fault

on why you had made out some deposits even if you do know that account was self excluded or banned? For sure they wouldnt really be considering on making some refund or giving it back since its your
will to made out such action.

As a person who do make out those self exclusion decision then you should really be at least be responsible on what you had taken such action.

[Slow death]

I think everyone will agree that it's the user's fault, before thinking about deleting the account the person needs to make sure to withdraw all the money from the account and then delete the account, it doesn't make sense to delete an account and leave the money in the account and then ask the casino to unlock the money, this is negligence on the part of the account owner... these cases that have appeared in recent days are cases where most are wrong, some claim they are addicts already recovered but are claiming the money that they had in the account, this is something to ask yourself: do these people not care about money?

[romero121]

It is upto the situation, because it isn't an easy thing to get out of gambling addiction. If someone is willing for the same, then he's making the decision on account of his family and friends. Self exclusion lets each and everyone to stay away from the gambling house. Later if he wish, once again he can make use of the platform. Once after self exclusion nothing can be done. If users understand this, there won't be any problem related to mobile as well as on self exclusion practice.

[hello_good_sir]

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

The casino definitely deserves some blame in my opinion.

However, there is not much they can do other than to say that the user cannot use their original account - but people can obviously sign up to as many accounts as they want given the anonymous nature of bitcoin gambling.

Sometimes, it's just unfortunate and you can't pinpoint fault to anyone.

[goinmerry]

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Ignorance of the terms excuses no one.

If the gambling site follows the legal procedure of withholding funds, then the gambler itself should realize and understand it. There should be lots of noticed or prompt when a gambler requested to self-exclude or request to terminate an account.

Just like you said, why should a user go ahead to make deposits or request for withdrawal after accounts are banned, therefore, they didn't know what they are doing since the beginning.

[Hamphser]

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Ignorance of the terms excuses no one.

If the gambling site follows the legal procedure of withholding funds, then the gambler itself should realize and understand it. There should be lots of noticed or prompt when a gambler requested to self-exclude or request to terminate an account.

Just like you said, why should a user go ahead to make deposits or request for withdrawal after accounts are banned, therefore, they didn't know what they are doing since the beginning.

You arent that dumb on making out actions that you werent aware of? Then what are you?

You are the ones who should gonna blame because you are aware that you are making yourself avoiding gambling but you did make deposit?
If you are still longing on making some gambling activity then you shouldnt have done that self exclusion feature on the first place.

You are just making things a mess.

[RILWAN]

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Ignorance of the terms excuses no one.

If the gambling site follows the legal procedure of withholding funds, then the gambler itself should realize and understand it. There should be lots of noticed or prompt when a gambler requested to self-exclude or request to terminate an account.

Just like you said, why should a user go ahead to make deposits or request for withdrawal after accounts are banned, therefore, they didn't know what they are doing since the beginning.

Exactly my point most of the cases we are seeing lately result from such ignorant mistakes from the players but at the end they call out the gambling sites for withholding their funds in the accounts. So if you most self exclude always make sure to have witdrawed all funds from the account before requesting account closer.

[STT]

If the idea of a self ban is to help people who can barely help themselves, I'd have assumed the best practice is to return the funds to a registered withdrawal address (not all funds are cleared for withdrawal possibly etc.).   It does get more difficult later if a person turns up and tries to claim funds for a closed account, it should be done at the time of closing ideally and yes it would seem the onus is on the user.   Obviously if its somebody with a drink and gambling problem perhaps, they are likely in a really bad place and messy in their actions, it is unfortunate.   Stay polite in your request and supply as much clear information as possible.    

[coin-investor]

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

With thousands of players playing, the casino operators cannot keep up monitoring their players, if you are banned and make a deposit because of self-exclusion you are to be blamed for your misdeed, you can question the casino why you can log in when you are in self-exclusion but you should not make a deposit, we have one thread here who was on self-exclusion but manage to deposit and play and when he loses his bets he asks for a refund, which is not right.

[carlfebz2]

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

With thousands of players playing, the casino operators cannot keep up monitoring their players, if you are banned and make a deposit because of self-exclusion you are to be blamed for your misdeed, you can question the casino why you can log in when you are in self-exclusion but you should not make a deposit, we have one thread here who was on self-exclusion but manage to deposit and play and when he loses his bets he asks for a refund, which is not right.

I thought they are just the same person which did make out some complaints and try for some refund or getting back those funds or money that he lost and blame out that if the casino didnt accept those funds or something like that then he wont really be losing those and now he do take blame on them which is actually his own fault.

This one is something similar or totally same in terms of situation on which as a player and since you do know that you are self excluded then why the heck you would be making out some deposit?

Even if you do able to access your account but doesnt mean that you could make out some deposit.There might be some missed function but since you are aware and you had
requested it then its just right for you to completely stop.

[Baofeng]

In my opinion, the player is at fault and some of those who request for such a ban on accounts are either suffering from gambling addiction which may have taken over their reasoning if not why should you go ahead to deposit on an account you request a closer one?

They are obviously suffering from a gambling addiction, specially if they keep on losing big money on that casinos. And that's why their decisions are clouded, their logics seems to be questionable at this point and you can't really understand why he still deposited some money when he already ask for self-exclusion? And we are talking here a online casinos not the land base one. In land base if you are ban, you can't enter their premises period. But here, you can simply deposit, then play again even if you are self-excluded.

[jossiel]

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Asking who's to blame is the gambler himself.

There's a clear rule about self exclusion and any other casino rules of their own. And when a gambler complains about it, it's his/her decision and they should count themselves accountable for what they've done.

If they're going to complain afterward, they shouldn't gamble even before and have thought of it.

[uneng]

Of course the player should make sure there isn't any funds anymore on his account before asking for a self-exclusion. Technically casinos have no obligation in returning funds in this case, but I think it could be a point to be added to the called responsible gambling policies many platforms are adopting and evolving right now. I'm sure casinos who give some special attention to problem gamblers on this matter will stand out among competitors.

This way they show they care about customers, while not being greedy at all costs at same time.

[chaser15]

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Out of topic but what gambling sites do have that self-exclusion option as a default feature?

If by request, on the other hand, I'm pretty sure that if the gambler requests an account to be banned, the gambling site will give time to withdraw everything if there's an active fund there.

If we mean, just idling the balance on the site as the gambler decides not to play, it won't be withheld by a gambling site even for years not logging in not unless the site got down or closed.

[Sirait]

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Many factors cause why funds in user accounts are locked, among others, because fraud is detected, errors from the gambling site system or being deceived by gambling sites. then it all comes back to each individual, if indeed the problem has been resolved then deciding to continue playing on the site is their choice.

[pinggoki]

Of course the player should make sure there isn't any funds anymore on his account before asking for a self-exclusion. Technically casinos have no obligation in returning funds in this case, but I think it could be a point to be added to the called responsible gambling policies many platforms are adopting and evolving right now. I'm sure casinos who give some special attention to problem gamblers on this matter will stand out among competitors.

This way they show they care about customers, while not being greedy at all costs at same time.

Exactly, but I can understand why some haven't done this one though, they're probably trying to make it clear that they're committed to quitting that time that they didn't mind having funds still in their account for the ban. Of course it's their fault that they did it and as uneng has said, it's not the casino's obligation to ban you to help with your addiction, they want addicts playing.

[Wexnident]

If there were no rules about how the self-exclusion ban worked, like very unclear, very vague, or any of that sort, then it's definitely the casino. BUT, if it's written in black and white on their policies page and it'd just take a bit of time to read it, then definitely the player. I mean, it's dumb really, it's like saying that it's a store's fault for letting you enter their establishment when clearly, well, it's your own feet that brought you there. Yes, self-exclusion asks of you to request it to them, but I mean that's the least effort you can do to stop yourself from gambling no?

but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

It's mostly a misunderstanding, mostly the player side, in how the self-exclusion policy of the casino works. If a self-exclusion policy were to really work, no features of the account should work afaik. Now if it works, that means the self-exclusion was lifted, probably due to the policies of the casino themselves.