^ This is sad because if you are a complainant and if you are far from a casino licensing company, your complaint will not take action because it's online. I think that is wrong, if you have valid proof and evidence it should be always granted even though if it is online. Gambling regulators are the weakness of the gambling companies to avoid shady actions that could be abused their users but yes, this is not a guarantee that a gambling company will not scam you, they had different loopholes to trick their players.
This is one of the reasons why I think that improvements should be made when it comes to the regulations and standards of granting license to casinos, but more so on the monitoring of the compliance. As we are now becoming more inclined to online transactions and digital connections, I think that there must be some kind of mandation that covers the eligibility of complaints submitted digitally to push through, after completing the set processes.
Unfortunately, I don't think these gambling license authorities will push thru a weak complaint.
Maybe, if their name is already dragged to a controversy and media is already part of it.
But most of the time, if the complaint is small, they usually ignore it.
So now, it depends on the player himself where to go on these casinos.
This is why, it is better for you to check the reputation and reviews of the casino before spending any amount to them.
How many cases have you heard that the licensing authority helped the player resolve his issue to the casino?
This is for you to think about. So you have idea where will your complaint go if ever you file one.