RECEIVED!

[$crypto$]

The OP is too panicked, duelbits can't possibly do that because we know everything will be fine as long as the OP stays patient and waits, do what the team asks don't be too prejudiced for me duelbits will still be safe for you because it's not a scam like you mentioned it.

I think this problem will be solved as long as the OP sends the best document, don't make more noise because duelbits support already knows with the system how the document you have provided.

[naira]

Let's take a look at the screenshot you provided:


It's quite interesting that the language you use in the email application is in Swahili, I looked it up on google translate detection. Based on the Swahili Wikipedia which is used in several areas in sub-Shara Africa https://en.wikipedia.org/wiki/Swahili_language


then matched with https://duelbits.com/tos there are several country names that are included in the Blacklisted Territories including Uganda. While Uganda is also a country that uses the Swahili language.


I'm not accusing you of being in the Blacklisted Territories. Only match the text that is listed in the email view that you provide.

[Mcu641]

I'm from Lithuanian and it's not a blacklist country.

[just4kicks]

Sveiki haha, hope all goes well for u and you can receive ur winnings. Good luck!

Quote from: naira on Today at 05:49:15 PM
Let's take a look at the screenshot you provided:
https://i.ibb.co/kS2JVxf/image.png

It's quite interesting that the language you use in the email application is in Swahili, I looked it up on google translate detection. Based on the Swahili Wikipedia which is used in several areas in sub-Shara Africa https://en.wikipedia.org/wiki/Swahili_language
https://i.ibb.co/717WQXw/image.png

then matched with https://duelbits.com/tos there are several country names that are included in the Blacklisted Territories including Uganda. While Uganda is also a country that uses the Swahili language.
https://i.ibb.co/LPJscfW/image.png

I'm not accusing you of being in the Blacklisted Territories. Only match the text that is listed in the email view that you provide.

I can confirm it's Lithuanian!
I live close.

[nakamura12]

I'm from Lithuanian and it's not a blacklist country.

Better ask them if the place where you live is not on their blacklisted countries that is why you are ask to perform a KYC. If the country your in or you live in is one of the country that is on their blacklist then it's your fault for gambling in their site even if you know that your country is on the list. If the country your in is not on the list then completing the KYC should not be a problem to process your withdrawal if you did request a withdrawal of your funds.

[Johnyz]

I'm from Lithuanian and it's not a blacklist country.

Better ask them if the place where you live is not on their blacklisted countries that is why you are ask to perform a KYC. If the country your in or you live in is one of the country that is on their blacklist then it's your fault for gambling in their site even if you know that your country is on the list. If the country your in is not on the list then completing the KYC should not be a problem to process your withdrawal if you did request a withdrawal of your funds.

Though he’s already coordinating with the support, but its weird why he still get declined and the support didn’t response to him anymore. Well, you have to be more patience and maybe they are just too busy and i know Duelbits is one of the trusted site, you can still solve this problem as long as you didn’t violate any there’s still a chance, just keep on following up and follow all the instructions given to you.

[just4kicks]

Patience in crypto withdraws should not exist.

[babygun]

From what I understand from this is that OP is having trouble with the KYC procedure and send them an email to verify everything. You should at least give them 48 hours so they have some time to look into your case. There is a representative from Duelbits active on this forum. I would send him a PM so he can check your case.

[JeromeTash]

I am not against the KYC procedure, but please assess my situation. Duelbits KYC system is not working normally, my photo quality is very good, I try confirm documents N times, but still same disable.

Perhap the software they use only high quality photos. Make sure you get a photo that take very clear photos and try again. I have faced this kind of problem before while uploading KYC documents for an exchange. The software would keep rejecting the documents until I got a better camera.

I don't think they stole your money. Just successfully verify and see if you can fail to withdraw that money.

I try sent documents to email, I don't get reply from support. I try chat with livechat, same dont get reply?

How can I confirm KYC if the system is down? I send to email, you not accept..

I don't think the system is down.

Sending documents to support is not the right way of verifying. In fact you are risking having your documents leaked or exposed through the emails.

[DoublerHunter]

^ I have been reading all posts from the start and it seems OP was having trouble on the KYC and it is hard for him to verify his account because he cannot able to process it quickly and I think if the casino website experienced a bug and lag at this time. Probably you should give them at least 24 hours to verify the documents that you have submitted and I think, Duelbits will never scam you, did you know that they have gained popularity and reputation as well which is they consistently defend it.
For now, just wait for the team.

[GamblingBro]

Here is what you need to do:

1. Stop panic
2. Make a new set of photos with another camera / light
3. Try to change your browser

[BitcoinAccepted]

Here is what you need to do:

1. Stop panic
2. Make a new set of photos with another camera / light
3. Try to change your browser

It is very easy to stop panicking. This is about USD 8000. It makes sense for someone to panic then, right? I do think that Duelbits will solve this well, but it is quite normal for someone to have quite a bit of stress for this amount of money. All we can say about Duelbits so far is that they have a great reputation and have never had any issues with player payouts.

[Doell]

https://ibb.co/QXWwjLb
in your screenshot it is very clear that you have to re-upload ,try again maybe the lighting is not clear what the person above said! try again until your document is approved ,I'm not defending the website but your screenshot is very clear the problem is in KYC not a stole your money ! I hope your problem is solved quickly

[hyudien]

Here is what you need to do:

1. Stop panic
2. Make a new set of photos with another camera / light
3. Try to change your browser

OP, listen to what this gambler has to say. Because he has explored almost all the casinos on reputable forums. If he had said it, maybe we'd have paid more attention. Oh, if the OP is interested in how and what a casino review looks like. Visit the thread for reference. As far as I'm concerned, GamblingBro makes a fairly objective assessment of each casino.

Here's the thread, and try to read more before jumping into gambling. https://bitcointalk.org/index.php?topic=5335097.msg56931616#msg56931616

[JeromeTash]

^ I have been reading all posts from the start and it seems OP was having trouble on the KYC and it is hard for him to verify his account because he cannot able to process it quickly and I think if the casino website experienced a bug and lag at this time. Probably you should give them at least 24 hours to verify the documents that you have submitted and I think, Duelbits will never scam you, did you know that they have gained popularity and reputation as well which is they consistently defend it.
For now, just wait for the team.

I don't think it's a bug. If it was a bug, we would be having so many complaints about Duelbits KYC procedure. The problem with automation is that the software only picks specific qualities, unlike humans who can be flexible.

What OP has to do it get a better camera, better lighting and a better background for taking the required selfies, then try uploading again. I think he will get approved.

I faced a similar issue in the past, but with an exchange that was using Jumio to verify.

[GamblingBro]

Here is what you need to do:

1. Stop panic
2. Make a new set of photos with another camera / light
3. Try to change your browser

It is very easy to stop panicking. This is about USD 8000. It makes sense for someone to panic then, right? I do think that Duelbits will solve this well, but it is quite normal for someone to have quite a bit of stress for this amount of money. All we can say about Duelbits so far is that they have a great reputation and have never had any issues with player payouts.

I don't want to say that this amount is not worth worrying about. What I want to say is that you cannot solve any issue in the right way, while you are so much excited. Nothing terrible happened.
So instead of sending the same documents and pretending that their quality is fine, it would be much more efficient to focus on the problem solvation.

[coin-investor]

Here is what you need to do:

1. Stop panic
2. Make a new set of photos with another camera / light
3. Try to change your browser

If OP only did this thing, he could have sent his documents and withdrawn his money I just don't see the logic why you cannot withdraw your money if you didn't break the rule the blame is on OP for creating this confusion, he has nothing to panic because Duelbits have thousands of players that have withdrawn much bigger amount and the support is guiding him on how to upload if he cannot do this find a way as long as he has valid documents he is good to go.

[YinShuiSiYuan]

And now support not respond me.. wow

Photo: https://ibb.co/4F8XFFb

Unfortunately, I doubt that we can help you in this situation, because from what I understand, the problem is the quality of the photos you send. Of course, no one will ask you to publish them, so unfortunately we will not be able to objectively look at your case.
I think it is best if you write an e-mail with a detailed description of the situation to the support and when you get an answer, share it with us. Then the picture of this situation will become a little clearer.

shut up no one wants your help you promote a scam site like 1xbit for few buck  and trying to help ? get some morals then come back

You have the right to have your opinion as much as I can write mine about what is in this thread.
I just tried to help and I don't see anything wrong with that.

(I am not commenting anything about 1xbit because for obvious reasons I cannot be objective.)

Ps. It is not few bucks.

[robelneo]

^ I have been reading all posts from the start and it seems OP was having trouble on the KYC and it is hard for him to verify his account because he cannot able to process it quickly and I think if the casino website experienced a bug and lag at this time. Probably you should give them at least 24 hours to verify the documents that you have submitted and I think, Duelbits will never scam you, did you know that they have gained popularity and reputation as well which is they consistently defend it.
For now, just wait for the team.

I don't think it's a bug. If it was a bug, we would be having so many complaints about Duelbits KYC procedure. The problem with automation is that the software only picks specific qualities, unlike humans who can be flexible.

What OP has to do it get a better camera, better lighting and a better background for taking the required selfies, then try uploading again. I think he will get approved.

I faced a similar issue in the past, but with an exchange that was using Jumio to verify.

There was never in a conversation that he will not get his money because he did not upload his documents the right way, in fact, they just want his documents to upload the right way, anyway, the support posted that it will be resolved I just hope OP will be responsible enough to change the title and add resolved when it is finally resolved.
We as a gambler have the responsibility to follow instructions and read what's on the TOS of the casino we are playing, and be sober when faced with a kind of situation, the only thing that we should be panic about is when we deal with a proven scam casino.

[duelbits]

Hi,

Before some days I create account in www.duelbits.com sportsbook. I made first deposit 2022-01-05 ETH (~1.7k USDt) and lost this money in some sports bet.

Second day I deposit ETH (~3000 USDt) and win some sports bets, I try made withdrawal and support ask me for KYC vertification.

All good, I try, but KYC vertification portal is not working (not accepting my ID card, not accepting my driving license)

I sent my documents to support email (Driving license, selfie with driving license, bank card photo with my real name)

But still my KYC not veryfied and they don’t want my money back.

I add proofs:

https://ibb.co/PYTJrvj
https://ibb.co/y469FY6
https://ibb.co/NmJMHpD
https://ibb.co/wzWT7Sr
https://ibb.co/K7vCyKp
https://ibb.co/QXWwjLb
https://ibb.co/d5S9t9F
https://ibb.co/QC6sqfP

After examining patterns of the bets placed on sports, and noticing signs of abuse, our team has decided to enforce an electronic KYC check on your account.

After a few unsuccessful submission attempts, our live support agents advised you to upload a different type of identification to our KYC Portal to which request they were greeted with vulgar language and denial of having any identification other than your drivers license around you. After which you have proceeded to let us know that you would be submitting ID card of your sister, which is completely unacceptable. Duelbits does not and will never welcome any attempts of KYC procedure manipulation, by submitting documents of someone else, but yourself.

We would like to let you know that we’re already in talks with the Company that carries out Electronic KYC verification processes on Duelbits regarding the issue that you have submission and apologize for any misunderstanding.