I do not know where to start with my problem on 1xbit and asking for help here on bitcointalk forum
I made a $ 760 deposit on my account 377087449 in crypto, and started playing. I was losing something, I was gaining something, but I had less than $ 760 in crypto on my account.
I urgently needed money to withdraw and I made a withdrawal. But the horror started when I squeezed to withdraw the money.
They were logged out of my account, and I could not log in with my username or email and password.
Then I contacted livechat, and they instructed me to send an email to security of 1xbit. I sent an email with my problem and with my proof that I have an account with pictures. After 5 hours, they replied: "We want to inform you, that our company decided to stop any collaboration with you (closing your account).
The decision was made after a careful investigation of the situation by our security service. The decision is based on a violation of the Terms and Conditions. ".
I could not believe that they wrote this to me, without any explanation. I tried to log in to my account again, but to no avail.
I then sent a message to Support of 1xbit, and they returned this: "Dear User, All information has been provided to you by our Security Department. Further messages on the same issue will be ignored."
Is this normal? So I have $ 730 in crypto on my account, how is it possible for them to stop cooperating with me without returning my deposited money? Is this a mistake or is it a total scam? Please help, I'm new here, I do not know what to do. This is my first 1xbit account and I'm betting there for the first time. I do not know what to do anymore, I'm crazy. Will I get my money back? Please help
These are my proofs and pictures from my account before it was locked and I can no longer log in
this is account number and full informations about my account:
https://ibb.co/hKTPWPg , this is my deposit of money transaction:
https://ibb.co/Nxr2fj8 , this is my try to withdraw and they cancel and block the login:
https://ibb.co/88Mxc07And this is what support and security told me: security:
https://ibb.co/qBPzg9b , support:
https://ibb.co/bQBBz79All informations I sent to security and support and they don't wanat to help me. I asking just to withdraw my 730 usdt, it is smallest than my deposit of money. I am still in lose, but what they are doing to me? Why do this to me and not allow me login and withdraw my money who left on my account low than my deposit?