Got this message back after I emailed support:
Notice: The newest update will be at the top of this email, older updates and the original letter will be below the update, updates will be provided once every 7 days, for the latest update please reply with the word UPDATE for the subject line.
Update 1-28-2022 - We are still waiting for the HD to be returned, however in the meantime we are still preparing the backup with the missing 5 days of data to get BTCpop back online as soon as possible. Before this can be done there is a lot of work that will need to be completed due to the missing data. This will include adjusting every members balances as well as loans, bonds, instant loans etc. late fees and due dates and all staking assets will need to be re-evaluated and adjusted as well. Please remember a few things, first and most importantly...your crypto is safe second we are a small team and working to bring BTCpop back online however it will take some time to accomplish if the HD is not returned and we have to continue to recover and adjust the last backup with missing data.
Update 01-21-22 - Progress is slow, we are still trying to recover all the data, we do have most except for the last 5 days leading up to January 14th, we will continue the recovery process and have BTCpop back up as soon as possible.
Hey Awesome Members of BTCpop, January 14, 2022
As you have probably already noticed we are offline at the moment, just be be clear this was a rare multiple hardware failure problem with minor data loss. After a series of strange and unfortunate events ending with the database hard drive failing, we had to take BTCpop offline for a short time. We are working to recover the database and hope to be back online within 7-10 days or sooner.
Any loans, Bonds, Instant loans etc that were due or are overdue will be fixed to reflect the time of the outage, all late fees/penalties are suspended until further notice. Once BTCpop is back online all accounts should reflect the correct balances (your crypto is safe) as well as loans, bonds etc. should all be corrected or will be corrected shortly thereafter, should you find a problem once you can log in then we encourage you to contact us as soon as possible...don't let it linger!
In the meantime should you have any questions or concerns you can contact Customer Support here:
support@btcpop.co we will get back to you within 24 hours. We also encourage all members to check back daily as things may move quicker than expected.
Thank You for your understanding and support while we get this sorted, we will be back as quick as we can. Lastly, without all you wonderful BTCpop members we would not still be around, so a big Thanks to all of you and see you a soon as possible!
See You Soon,
The BTCpop Team
I did add a personal message to it, they noticed and replied to that as well.
However this is taking a veeeery long time now.
